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Kia of South Austin

Austin, TX

Overview
Reviews
Vehicles
4.0
529 Reviews
Call Dealership (512) 444-6635

5306 S Interstate 35 Frontage Rd

Austin, TX

78745

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Showing 529 reviews

September 15, 2023

Jonathan was great! Gave me all the info I needed and kept me updated on the service. Will be coming back. More

by jkubamichalik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Sanchez
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Sep 21, 2023 -

Kia of South Austin responded

We are glad to hear that Jonathan provided you with all the information you needed and kept you updated on the service. We appreciate your business and look forward to serving you again in the future!

September 14, 2023

He was very patient and thoughtful with deafness. He write on iPad or use Siri to communicate with me. Best sales advisor More

by Aurorelamour8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonanthan haller
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Sep 21, 2023 -

Kia of South Austin responded

It's wonderful to hear that your service advisor was patient and thoughtful in communicating with you, accommodating your needs as someone with deafness. Ensuring your satisfaction is our ultimate goal! Your business, as well as your Five-Star Review, are very much appreciated!

September 09, 2023

Very accommodating and quick. Communication was amazing. Overall, it was a great experience and the customer service was amazing. More

by Livvycappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Sanchez
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Sep 19, 2023 -

Kia of South Austin responded

We're thrilled to hear about your great experience and the amazing customer service you received! Being accommodating, quick, and maintaining excellent communication are all crucial aspects of providing top-notch service, and we're pleased that we met your expectations in these areas. Thank you for choosing us, and we appreciate your kind words and feedback!

September 09, 2023

Took my car in for service, they threw in a free car wash with it too, but they scratched my side doors up!😡 More

by juanramires181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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September 08, 2023

Anthony from the service desk was very helpful explaining the fix for my tires today. More

by andylepore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Sep 13, 2023 -

Kia of South Austin responded

We are thrilled that Anthony provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 06, 2023

STAY AWAY! !! They had my car on a warranty job caused by a Kia mechanic for 5 MONTHS with zero proactive communication. After I paid for car it wouldn't start! More

by Huggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Allen
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Sep 07, 2023 -

Kia of South Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

Kia of South Austin responded

Thank you for your feedback about the extended issues you faced with your car at this dealership, as well as the lack of communication and assistance from your service advisor, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager kasido@Kiaofsouthaustin.com

Oct 17, 2023 -

Huggy responded

Please feel free to contact me. You have my email address and phone number from the NUMEROUS messages I left in addition to the receipt I signed. I look forward to hearing from you, although doubtful.

August 31, 2023

I was pleased that they had availability on the weekend for an oil change. Many places were booked until September. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
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Sep 04, 2023 -

Kia of South Austin responded

Thank you for the Five-Star review and for choosing Kia of South Austin. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

August 26, 2023

The dealership offered excellent service and clear communication. The vehicle was delivered on time. Reasonable price. More

by Ajd1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
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Aug 30, 2023 -

Kia of South Austin responded

You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.

August 21, 2023

This dealer has many issues that span across a variety of areas you may experience. First and foremost, the service department is absolute chaos. I visited this dealership 4 times in a 4 month span to get my More

by BM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N,A
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August 18, 2023

Love this KIA dealership. I go to KIA of South Austin to service my Telluride. Jonathan took great care of my Telluride. When it was ready for the ride home it was so clean it More

by Carla Gilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Sanchez, Kalani Asido, Derek Jackson
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Sep 16, 2023 -

Kia of South Austin responded

Thank you for choosing Kia of South Austin! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Jonathan and his dedication to providing you with an excellent service experience. We look forward to your next visit!

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