Kia of South Austin

Bought a new 2023 Kia Sorento in October of 2023. December 15, 2023 the engine over heated and the radiator coolant exited the radiator. Towed it to Kia South Austin and they said it would be 2 1/2 w December 15, 2023 the engine over heated and the radiator coolant exited the radiator. Towed it to Kia South Austin and they said it would be 2 1/2 weeks before a technician could look at the car. Kia of South Austin does not provide a loaner car or rental car even though our brand new Sorento is not drivable. It is now December 23rd and we are still without a car and our Sorento has not been looked at by a technician. More

Great service and very friendly, Our service Agent Anthony was kind and knowledgeable, keep Rocking ! Anthony was kind and knowledgeable, keep Rocking ! More

They were very helpful and communicator icated any other needs my car needed plus super fast and did what they needed to do! Recommended to family and friends 10/10 experience! needs my car needed plus super fast and did what they needed to do! Recommended to family and friends 10/10 experience! More

I'm not happy with Kia South Austin I came by 2 times to pick my car up. It was either no keys or were not sure if repairs are done and your service advisor isn't here Picked it up today I was told 2 to pick my car up. It was either no keys or were not sure if repairs are done and your service advisor isn't here Picked it up today I was told 200 plus dollars in the 200s got there 392.00 I was floored Why would you tell me one charge then tell me a different price I won't go back More

This dealership is very hectic. There are more cars crammed onto this dealership than would seem to fit on a lot twice the size. It is a little bit challenging to even drive into th There are more cars crammed onto this dealership than would seem to fit on a lot twice the size. It is a little bit challenging to even drive into the service area. Service attendant was very friendly. I was there for a simple oil change. Two of my tires were giving a warning for low psi. Service attendant offered to fill them up, which was great. That’s why I pay 85 dollars for an oil change, I told myself, for nice extras like that. However after I drove away I found that they had filled up only the two that had the warning. So I drove away with two at the proper 35 psi and the other two at 29 psi, just barely above warning level. Seriously? I then had to go to a gas station and fill the other two myself. Thanks for nothing. More

Great customer service from Rudy! He was very welcoming, kind and the job done by the service department was great He was very welcoming, kind and the job done by the service department was great More

Helpful and professional, timely, effective at communicating, great customer service. I would recommend o others based on my experience. communicating, great customer service. I would recommend o others based on my experience. More

Friendly, Quick and easy Also GREAT Job on cleaning my car inside and outside. Will be back 😎 car inside and outside. Will be back 😎 More

Service was great! Originally had another appointment at a different dealership but they did not have the correct filter for an oil change. I was able to call Kia and g Originally had another appointment at a different dealership but they did not have the correct filter for an oil change. I was able to call Kia and get a same day appointment. More

Amazing customer service, Nice and positive environment with employees willing to get to know their customer. with employees willing to get to know their customer. More