Kia of South Austin

I have never experienced anything close to the outrageous service at this dealership. My car has been in for diagnosis/repair for going on 5 months. I have complained repeatedly, also to KiaUSA customer serv service at this dealership. My car has been in for diagnosis/repair for going on 5 months. I have complained repeatedly, also to KiaUSA customer service, Insurance and warranty have both paid for repairs, but I don't know why car has not been repaired and returned. To add insult to injury, they largely ignore my predicament or queries as to what's going on. They do not bother with any kind of status report. It completely baffles me. As far as I'm concerned, this is malpractice by the Kia and the service department. More

You did a great job. Job well done. Nobody could have done it any better. Job well done. Nobody could have done it any better. More

They have always been efficient and excellent with their service. This is the third KIA they have serviced for me. service. This is the third KIA they have serviced for me. More

It took five weeks to get my car fixed. Communication was inaccurate, and they actually sent me the estimate for a different car. I will go elsewhere next time. Communication was inaccurate, and they actually sent me the estimate for a different car. I will go elsewhere next time. More

STAY AWAY! This dealership has the worst customer service I have ever experienced. They took a week to even look at my car. Al, my service advisor promised he w This dealership has the worst customer service I have ever experienced. They took a week to even look at my car. Al, my service advisor promised he would call me with updates, which he did not do. It was very hard to get ahold of him and when I left messages, I was not called back. Finally, my car was ready and before I could get there to pick it up, an employee crashed into into my car! This is most likely because the parking lot and service center is a chaotic mess. They lied to me and told me it was a customer that hit my car, and that they would be fixing it. I found out the next day that it was an employee who hit my car, and Al admitted he lied to protect the employee. In reality, they were waiting on the estimate of the repair costs for the employee to decide if he wanted to pay for it out of pocket or file with his insurance. This is information that I should have been told immediately! They did not fix my car, and now I’m stuck with dealing with the employee’s insurance company to get it fixed. I spoke with an assistant manager, Joseph, who did not apologize for the situation and continued to lie to me about who hit my car. I requested a call from the main manager, Jeremy, but he was conveniently off work for 2 days in the middle of the week and never followed up. The communication here is terrible, they do not care about their customers, and they have a culture that supports lying to customers! Avoid this place at all costs. More

Hello, I think that your service department is very nice. I was greeted right away and the car waiting room was air conditioned and had a strong wifi signal. Also there was free coffee and tea. Plus, when I was greeted right away and the car waiting room was air conditioned and had a strong wifi signal. Also there was free coffee and tea. Plus, when I went downstairs to pay for the service, the keys were handed back professionally. I liked the way we were asked to pay. More

Great job. Fast and friendly staff was knowledgeable and took great care of me .I will be back again Fast and friendly staff was knowledgeable and took great care of me .I will be back again More

Jonathan was kind, nice, and efficient. As a customer for years… this was the first time I was treated this way. Thank you Jonathan! As a customer for years… this was the first time I was treated this way. Thank you Jonathan! More

Great service. My advisor David Norris Jr was great . He was very professional,explained the process and the amount of time to complete the process. My advisor David Norris Jr was great . He was very professional,explained the process and the amount of time to complete the process. More

Can't get a live person on the phone. While our purchase went really well, I called the service number listed online. I am trying to schedule a service appointment. "Brooke" keeps runn While our purchase went really well, I called the service number listed online. I am trying to schedule a service appointment. "Brooke" keeps running in circles. I can't get a live person on the phone. I hung up and called the sales number and was on hold until I hung up. HOW do they sell anything when a perosn can't even get through on the sales line? More