Kia of South Austin

Rudy the Service Advisor was helpful and courteous. He walked me to the waiting area and made sure I knew what was available to me while I waited for my SUV, which was Nice! He walked me to the waiting area and made sure I knew what was available to me while I waited for my SUV, which was Nice! More

These people are so professional. I loved the attention they gave me. In the beginning they explained everything that they were going to do in detail and the mechanic recorded extra w I loved the attention they gave me. In the beginning they explained everything that they were going to do in detail and the mechanic recorded extra work that needed to be done on video which I thought was awesome. They are definitely with the times, using technology to the fullest to best serve their customers. Thanks to Luna and the crew that made everything happen. I was out the door one hour earlier than expected! Oh and btw, they have the best coffee in town in the lobby. More

This was my first interaction with Rudy Montalvo. He, like his predecessors, was absolutely top-notch in his friendliness, his eagerness to address questions honestly, and his caring attitude. He epi He, like his predecessors, was absolutely top-notch in his friendliness, his eagerness to address questions honestly, and his caring attitude. He epitomizes the quality of customer service I've come to expect with KIA of South Austin. More

Excelente atención por parte del personal, mi coche es mexicano y en ninguna otra agencia de KIA en Austin pudieron ayudarme a realizarle el servicio, estoy muy contento y agradecido con los empleados mexicano y en ninguna otra agencia de KIA en Austin pudieron ayudarme a realizarle el servicio, estoy muy contento y agradecido con los empleados More

Prompt and professional, and they told me that my car would be done on time and it was. Thanks for your service. would be done on time and it was. Thanks for your service. More

First time bringing my Soul to Kia South Austin for service. My advisor was Salvador. He was friendly, polite and professional. I told him what I needed done and he took care of me. I will definitel service. My advisor was Salvador. He was friendly, polite and professional. I told him what I needed done and he took care of me. I will definitely be bringing my car back for service in the future. More

I used to enjoy going there because I felt my salesperson Johnny was honest and cared about doing the right thing. Now, the assistant manager I dealt with seems more interested in selling or suggesting thin Johnny was honest and cared about doing the right thing. Now, the assistant manager I dealt with seems more interested in selling or suggesting things I didn't need because he has a sales quota in the service department. The reason I know this is because I called another dealership after my visit to get their opinion on what is required after so many miles since I'd recently had some of the suggested repairs they were saying I needed done only 2 months ago! So I would be very cautious as a woman trusting the repairs Anthony and his team push. Get a second opinion, check another car repair to see if the price is fair and if the repair is really needed. I had my ignition replaced and an oil change which so far is fine..just be aware... More

Worst experience I have ever had at a dealership service department! They had my car for a warranty issue which they said would take 2 weeks, it took a month. We had to call our service advisor several tim department! They had my car for a warranty issue which they said would take 2 weeks, it took a month. We had to call our service advisor several times to get an update and eventually just called the service department because he would not return calls. When my husband was finally able to pick up our car it took forever for them to get it. We found out why when my husband stopped to get some lunch after picking it up, he turned the car off and when he tried to turn the car back on it wouldn't start. Instead of telling him the battery was dead and needed to be replaced they let him drive away and get stranded at the next place he stopped. The whole experience was terrible and I will never take my car there again!!! More

Since I have moved to Texas, Kia of South Austin is the only dealership I have used for service to my 2019 Sportage. This is the first time I've had a Service Advisor who kept me advised of the progress o only dealership I have used for service to my 2019 Sportage. This is the first time I've had a Service Advisor who kept me advised of the progress of my service being performed. He is also the first one who did not tell me how to answer the review questions. Rudy is very respectful and naturally perceptive of the customer's needs. In my opinion he is an asset to Kia of South Austin's staff. Rudy gets 10 stars in my book!!!! As I am not mechanically inclined, I trust your service department to do their best to satisfy the customer and take care of their vehicle. Normally I have no complaints, however this time, after the tire check and rotation which I requested, I was left with 1 tire 5psi under-inflated. Usually not a big deal but during this cold weather, it is a big deal. I was not expecting to have to stop somewhere and pay to take care of it. The other issue with after-service - I have to go back through and figure out how to reset all of my preferred settings. I know this seems trivial but for a 73 year old woman it is a major issue. Last but certainly not least - I love my KIA Sportage!!! I previously had a SOUL, but needed something a little larger. So glad I found the Sportage. It has been dependable for long trips as well as an all around town vehicle. More

Excellent service. Very friendly technicians. Needed the anti-theft ignition installed and the computer update and got me in right away. Very friendly technicians. Needed the anti-theft ignition installed and the computer update and got me in right away. More