Kia of South Austin

I am using this dealership for many years. The service is good and takes care of my car. The service is good and takes care of my car. More

Anthony in service got me in and out quickly and was very helpful! I appreciate the great customer service I received from all of the service and sales staff. helpful! I appreciate the great customer service I received from all of the service and sales staff. More

HORRIBLE EXPERIENCE. I feel like if you are buying a used vehicle at Kia of South austin you are treated like a second class citizen after you sign the papers. The salesp I feel like if you are buying a used vehicle at Kia of South austin you are treated like a second class citizen after you sign the papers. The salesperson quoted me the wrong price and wrong interest rate and I didn't know until 4 hours later when I was about to sign papers. I will accept the responsibility for continuing the process but now that it's official, I believe this was a horrible mistake. I was also told that I didn't need to continue having full coverage and I could just change to liability later and it will be ok (said before signing)but later told by someone else that the finance company would put very expensive insurance on the car and bill me(said after signing). I test drove the car and it seemed fine, after the paperwork I get in for the first official drive and it wouldn't start. They were nice enough to put another battery in though. The car needed a fuel tank door, they ordered one and put it on a couple days later so I go to pick it up and the fuel door wasn't painted and one of the screws that holds it on was stripped so it is loose. Not even a week later the check engine light came on so I took it to the service department. I had to take off work, losing a half a day of overtime when I was told that I'd just come in, drop it off and get a loaner. Once I was there I sat for about 5 hours while they figured out if I would actually get a loaner. I am very appreciative that I did because it took 2 weeks for me to get my car back. While I was there, I was basically invisible. I had installed an amp in my car and they said that it had triggered a sensor to go off somehow, so it was my fault and ended up having to pay 250.00 to get my car back when I was assured by the salesman that my warranty would cover it but since it was MY fault, I had to pay. Before I took it in, I had a diagnostic ran and the car had 3 codes on it, and said it wasn't emission ready. I feel like they just cleared the codes before they sold it. Also the TPMS light came on the dash and I asked them to fix that but it wasn't done when I got it back. I don't get any tire pressure reading at all. I just got it back today so I'll drive it long enough to see if the check engine light just comes back on because the work order doesn't show any work done to fix the other 2 codes it showed and they cleared them now. I don't see how the tire pressure light coming on after I drive it for a while could be my fault though. I'm not rich, I worked and saved and put down 4500 looking for something reliable to get to church and work but I'm left feeling like I made a huge mistake. If I could do it again, I would run. I hope this helps someone. Wish me luck. More

great service friendly people patient with all my questions and knowledge about our car . great questions and knowledge about our car . great More

Excellent customer service. I would recommend visiting this dealership. The service they provided for my car was excellent, and they answered my questions clearly. I would recommend visiting this dealership. The service they provided for my car was excellent, and they answered my questions clearly. More

I bought (2) 2025 vehicles recently. A Telluride ans Sportage. Anthony was our salesman. Great guy super nice. So was F&I. Recently my Telluride got a nail in the tire. I called Roads A Telluride ans Sportage. Anthony was our salesman. Great guy super nice. So was F&I. Recently my Telluride got a nail in the tire. I called Roadside assistance and they were very responsive and nice as well. I was able to drive the vehicle to the dealership the next day. I was met quickly and she was very nice as well. Had me checked in quickly and got me an Uber ride to work and back. The check out was easy. A very pleasant experience. I'm glad I chose Kia and this dealership. They make you feel very welcomed and feels like home. This is my dealership for life. Thank you for your wonderful service!! More

The Kia dealership was efficient, friendly, and professional; they inspected my car and explained everything clearly. professional; they inspected my car and explained everything clearly. More

My experience with Kia of South Austin has been extremely disappointing and stressful. I put down a $5,000 deposit in good faith, and after that, the communication from the dealership became unclear, inconsi disappointing and stressful. I put down a $5,000 deposit in good faith, and after that, the communication from the dealership became unclear, inconsistent, and unprofessional. I was never given straight answers, never updated properly, and was left completely in the dark about the status and location of the vehicle. To this day, I still don’t know where my car is, whether it was sold to someone else, or why my money was held without transparency. No customer should have to chase down basic information or feel ignored after spending thousands of dollars. This entire ordeal has been one of the worst dealership experiences I’ve ever had. More

I went in for warranty on a dead battery and to look into low coolant levels. The warranty on the battery was denied because I had installed a dashcam in the vehicle. The dashcam had nothing to do with the low coolant levels. The warranty on the battery was denied because I had installed a dashcam in the vehicle. The dashcam had nothing to do with the battery going bad prematurely. It was installed right after purchasing the car almost 3 years ago, and I have done the same with every car I have bought in the last 10-15 years and on my relatives' cars without any issues. They just decided to use it as an excuse for denying the warranty. They also could not agree among themselves what the problem was. The person at the front told me the battery was good even though they had to jump start the car to give it back to me. Another person on the phone said they just did not know what the problem was and wanted over $500 to look into it further (I did not go that route as buying a battery was a lot cheaper than that). Regarding the coolant issues, I was told it was just time to do a coolant flush. I thought it was too early for that since the car was not even 3 years old and it only had 33k miles on it. They insisted that was the problem and charged me almost 200 dollars for it. Once I got home, the coolant level was low again. By they way, according to the manual, the first coolant flush was not due until 120k miles or 10 years. I am suspecting this car is starting to show head gasket issues as there is no visible leak, but coolant keeps getting low. More

I called before I brought my vehicle in for a tire repair, and talk to the service department. They told me there would be no charge if it was just a patch. I also confirm this with a second worker be repair, and talk to the service department. They told me there would be no charge if it was just a patch. I also confirm this with a second worker before I brought it in. They told me nothing was wrong with my vehicle. Then I had to bring it back the next week because it kept losing air. Then they found the nail and insisted after it was $40 and I could take it or leave it. Did not care that I was told it would have been covered. Between the two visits I had waited there over 6 hours when I could have just taken this somewhere else to get it fixed for cheaper and not have to wait that long. The whole reason I brought it there was because they told me it would be covered. Very poor service More