Kia of South Austin

We went in for an oil change. Mason was very outgoing and personable. He kept us informed of the progress of the work and called once the truck eas was ready. Mason was very outgoing and personable. He kept us informed of the progress of the work and called once the truck eas was ready. I would work with him again. More

I just want two thank kia sell people . especially Mason he was very professional and courteous he explained everything to me any question I had he answered. Thank you especially Mason he was very professional and courteous he explained everything to me any question I had he answered. Thank you More

Worst service I've ever had at any car dealer. They charged $1850 I replace the front collision assist sensor the first time I took it in, and it didn't resolve the issue. It wasn't more than 2 or They charged $1850 I replace the front collision assist sensor the first time I took it in, and it didn't resolve the issue. It wasn't more than 2 or 3 days before the same issue recurred. The second time I brought it in, they first told me they would need to do the exact same part replacement they had just done 3 weeks before. I said i that was ridiculous and made no sense, and was about to leave, when they finally agreed to look a little deeper into it. I left the car with them, they said it would take a few days. Instead it took nearly 2 weeks, during which I had to pay for a rental, because they have no loaner cars. During the time my car was in the shop, no one ever called me, I had to call them to get updates. At one point, they said they ordered parts, but when I called back 2 days later to check on things, no parts had been ordered. Since it was then Friday, that added about 5 days total that I had to pay for the rental. The repair they ended up making was not what they had first recommended (replacing the same part they had replaced 3 weeks before). This time they repaired a beam inside the bumper, for a total of $1340. They also acknowledged the first repair wasn't the right thing, but won't give me back the $1850 that I paid for that useless "repair". The best they would do is give me a discount off the second service, and they didn't even reimburse for the rental. I'm thinking of trading the car in just so I don't have to deal with Kia ever again. More

Friendly, and efficient. Ashley got me Starbucks because the coffee machine was out in the lounge! Above and beyond, and soooo appreciated! Ashley got me Starbucks because the coffee machine was out in the lounge! Above and beyond, and soooo appreciated! More

Friendly, Efficient, reliable, and received professional service. My car runs like new again. Highly recommend! service. My car runs like new again. Highly recommend! More

Very cooperative and professional staff. I am satisfied with service. They provide good facility at waiting area and timely service. I am satisfied with service. They provide good facility at waiting area and timely service. More

Great fast service on replacing my Kia fob today. After ruining my fob in the wash, I purchased a new fob online, and brought it in to be re-programmed to match my existing fob. Mason met right away After ruining my fob in the wash, I purchased a new fob online, and brought it in to be re-programmed to match my existing fob. Mason met right away and told me they could get it done in an hour. Sure enough, an hour later I had my working fob! More

My advisor was very prompt very informative kept me in tuned with my vehicle issues it was a nice experience tuned with my vehicle issues it was a nice experience More

Quick, thorough, courteous, and inexpensive! Definitely my go-to peeps! Very trustworthy and easily accessible. Definitely my go-to peeps! Very trustworthy and easily accessible. More

Outstanding service. Advisor was knowledgeable and courteous. He explained in detail my issue and how if was going to be resolved. Advisor was knowledgeable and courteous. He explained in detail my issue and how if was going to be resolved. More