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Kia of South Austin

Austin, TX

4.1
573 Reviews

5306 S Interstate 35 Frontage Rd

Austin, TX

78745

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Showing 573 reviews

April 02, 2025

After putting my car in for service four or five times for the same issue, John wanted to get it fixed. He was determined. He got me a loner car and they went to work. Peter, my service technician, kept m More

by ddanielle1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Scurlock and Peter
April 01, 2025

Great service. The technician or representative who helped me was very knowledgeable and explained all of the details when providing a quote for the services. And t More

by Ecooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mace
March 26, 2025

Polite, professional, and made time for a person passing through. Worked with Peter, and he was able to make sure that some upgrades were done as well as my oil change. More

by dkingdodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Mar 28, 2025 -

Kia of South Austin responded

Hi, we are very happy that Peter could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2025

Peter, in the service department was amazing g! ! Very knowledgeable, courteous, caring and patient to all my concerns!!! More

by Sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter, Derek Jackson
Mar 28, 2025 -

Kia of South Austin responded

Hi Sheila, we're happy you found our staff to be so supportive during your experience here at Kia of South Austin. We hope you have a great day!

March 24, 2025

Best experience with Peter the service person. Fast check in and Great service on oil and alignment. More

by madman191.ba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Mar 27, 2025 -

Kia of South Austin responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 24, 2025

I wish their online system gave you a timeframe on when your vehicle will get worked on. I scheduled an appointment online to get something diagnosed at the service center. I dropped off my Sorento and ask More

by Jortega1272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Jackson
Mar 27, 2025 -

Kia of South Austin responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Kalani Asido General Manager Kia of South Austin Office 512.444.6635 kasido@Kiaofsouthaustin.com

March 22, 2025

Zane was honestly amazing and really helped me get the best deal for my auto repair. More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zane Hay , Derek Jackson
Mar 24, 2025 -

Kia of South Austin responded

Matt, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 19, 2025

This service part of the dealership, under the current manager has become very reliable. If they see an issue, they are quick to make sure it is corrected, leaving the customer feeling confident their veh More

by Nyme15
Recommend Dealer
Yes
Employees Worked With
Manny Berdol-service advisor
Mar 22, 2025 -

Kia of South Austin responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 18, 2025

Wild how poor the customer service is. Third try to get warranty work done. Fail. More

by Roberth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Jackson
Mar 21, 2025 -

Kia of South Austin responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Kalani Asido General Manager Kia of South Austin Office 512.444.6635 kasido@Kiaofsouthaustin.com

March 18, 2025

Great place to take my car for service but each time take my car to dealership service and some how they damaged my car It happened already more than three or four times. I think mechanic or service members More

by mrslone001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Jackson
Mar 22, 2025 -

Kia of South Austin responded

Hello, we appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at solszewski@advantagecars.com so we can work toward a resolution. General Manager solszewski@advantagecars.com

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