Kia of Riverdale

I started having a problem with my 2011 Kia Optima SX Turbo(a little over 5,000 mi.) on July 5,2012. When I began to accelerate , I experienced a sudden power loss, The traction control Icon would come o Turbo(a little over 5,000 mi.) on July 5,2012. When I began to accelerate , I experienced a sudden power loss, The traction control Icon would come on and the car would drop to 20 MPH & wouldn't go faster then 40 MPH.The car would shake & make a rattling noise.I would pull over & shut the car off & when I restarted the car it seemed OK.But the symptoms would reappear at various times.I took the car in for servicing , oil change etc. and told John what was going on.He was patient & took down a detailed history of the events.I picked the car up & John explained the car showed a code for a faulty spark plug.Some other minor adjustment had been done & they road tested the car & the car seemed alright. Not too long after I got the car back the problem reappeared. I would shut the car down & tried to continue to use the car.Finally when an episode took place I limped the car back to the dealership ,left it running & told John what was happening. He was very patient & made arrangements for a loaner car & said they would keep the car for awhile to get to the bottom of the problem.John gave me update phone calls to let me know how things were going.It wasn't showing any codes but there was a history of a problem with a part which they replaced and after extensive road testing , the problem seemed to be solved. I picked the car up and took it out for a ride and the symptoms reappeared. I got the car back to the dealer & told them to keep the car until it was fixed. At this point Tony got involved , he could sense my frustration. He told me he would get corporate Kia involved and they were going to hook the car up to a recorder similar to the black box on an airplane. They took turns driving the car with the hope of recording the event.Eventually it happened and they sent a copy of the recording of the event to the Kia engineers in California. They were able to diagnose the problem as a malfunction of a specific part. The part was ordered and replaced and the car was again extensively road tested. It seemed OK but Tony did one further thing. He took the damaged part from my car & put it in a new Kia Optima Turbo and road tested it and the problem appeared. Case closed & problem solved !!I don't think the "Big Guys" on the highway woukd have been that diligent! That's why I gave them all FIVES - Thanks guys !!! More

Great service and very friendly staff. Don was excellent at describing the vehicle and was not pushy to make a sale. The gentleman who help me go over the car, when I picked it up was outstanding. He was ex at describing the vehicle and was not pushy to make a sale. The gentleman who help me go over the car, when I picked it up was outstanding. He was extremely knowledgeable and very friendly and forthcoming. I would definitely recommend this dealership an come back in the future. More

I have bought 3 new cars over the years at Maroon. The last few visits the service manager has been nasrt to cutomers and his team. Today I went in for an oil changed and he aid in front of a lobby of cu last few visits the service manager has been nasrt to cutomers and his team. Today I went in for an oil changed and he aid in front of a lobby of customers my business for not wanted and then said in front of the lobby of customers thanks for the customer servce scores.. I said ok and left.... I guess I can not buy another new car at Maroon and will have to tell KIA usa and write something in the local news papers about this man Bill Millan 862-228-0005 More

I was shopping for a new vehicle and found Maroon Kia listed on the internet. It was an exceptional experience right from the start. I got a SUPER deal with Charley Wilson. He was extremely professional listed on the internet. It was an exceptional experience right from the start. I got a SUPER deal with Charley Wilson. He was extremely professional at every part of the sales process. Every question I asked was answered and I could not be happier with the purchase of my 2013 Optima. The delivery with Vinnie was very informative and I have to say that I did not know all the features that came with the car. The financial paperwork with Akmal was smooth as silk. I highly recommend Maroon Kia for all of your car buying needs. They are the best, period. More

A WONDERFUL experience!!!! Charlie, Ed, & Vinnie were very knowledgable and friendly. I did not feel pressured in any way! They were helpful without being pushy. I would highly recommend this dea were very knowledgable and friendly. I did not feel pressured in any way! They were helpful without being pushy. I would highly recommend this dealership and I LOVE my new Kia Optima! More

greetings by tony (next door bld.) was nice,and introduction too, charlie too-but when i asked for better deal was not given (1000 acroo the top -for every costumer nothing special, and for my car introduction too, charlie too-but when i asked for better deal was not given (1000 acroo the top -for every costumer nothing special, and for my car was not given good price either) and most of all it took tooooo long to do the paper work -i did not expext to spend whole am and pm at dealership- the guy who did final financial wrk.i did not find receptive /but pushy -made me insecure .i questioned if this was totally new car -;and still do -for i found long blond hairs in trunk and front part had traces of use-i 'm still not fullu convinced its new -and i know nothing is going to be done about it, (if it would be i would be terribly surprised) one more thing- i was given this car at highst rate -nosales brake -but when i had interest in optima i was detured to this-forte.sales people shoud listen to costumer more astuetley- and not to be onley interested to make sale (which is all well ) but as it stand would i think of recomendation - i think not. on positive note it was very nice of ovner to come and say hallo . thank you -m.coiro. More

We are repeat customers having purchased an Optima in November 2011, we recently purchased a 2013 Sorrento. We were thrilled beyond belief with the service and knowledge of both Charlie and Vinnie. We ar November 2011, we recently purchased a 2013 Sorrento. We were thrilled beyond belief with the service and knowledge of both Charlie and Vinnie. We are very happy with how everything went, it was essentially worry free transaction!! !! More

Charlie Wilson is by far at the top of his game. I chose Maroon Kia because when I originally called the dealership and Charlie answered, I knew he was the one I wanted to deal with. He always has a smile o Maroon Kia because when I originally called the dealership and Charlie answered, I knew he was the one I wanted to deal with. He always has a smile on his face. He is polite, knowledgeable and works with you to answer all your questions and to get the deal you want. I highly recommend Charlie and everyone else at the dealership for all of your car buying needs. They are the best. Much love to the Maroon Kia gang! More

Charles showed the necessary tenacity to keep me interested in what KIA and his dealership had to offer. We had at least 3 personal meetings and 4 test-drives in the course of the two months prior t interested in what KIA and his dealership had to offer. We had at least 3 personal meetings and 4 test-drives in the course of the two months prior to my having finalized my checkings into competitors such as Mazda, VW, Subaru and Nissan. All that while Charles showed respect for my taking time to make any decisions and did not push the hard-sell, i.e. 'must be today' button. We went through three options: trading my present car for a new, a used or, as it turned out in the end, a leased new car. Even now, 3 days after the purchase took place, I have full confidence in being able to count on Charles for help for any questions or problems I might run into the future. This is aided by the fact that I only live 5 miles away from the dealership which made my decision to choose it even more satisfying. More

Extremely professional staff, no 'pushy' sales, pleasant environment, The sale and transfer was more Proficient than I have ever experienced in over 45 yrs of car buying. Mr Maroon gives a discount credit t environment, The sale and transfer was more Proficient than I have ever experienced in over 45 yrs of car buying. Mr Maroon gives a discount credit to the nations Veterans as well. An Overall AAA+++ Charles & Akmal are the Best !! Top Stanley More