Kia of Riverdale

I had an utterly disappointing experience with Kia of Riverdale when purchasing a Bentley Bentayga for almost $100K. The sales manager assured me the car underwent a full Bentley inspection, but that cla Riverdale when purchasing a Bentley Bentayga for almost $100K. The sales manager assured me the car underwent a full Bentley inspection, but that claim quickly fell apart. First, the car wasn’t detailed—despite the salesperson insisting it spent 2.5 hours in the detailing center, it looked like it got a rushed wash at best. Second, they played games with the second key, “forgetting” to provide it until I returned to the dealership after the sale. Third, the advertised mileage was 41,721, but on the day of purchase, I noticed it was actually 44,850 miles—a discrepancy of over 3,000 miles they conveniently failed to mention. The real kicker came after delivery. When the salesperson left, I inspected the car and was shocked to find the engine splash cover—meant to protect the entire engine bay—completely missing. Bentley service warned me not to drive it without this critical component due to exposed electronics. I called Kia of Riverdale that same Saturday, and they promised to “figure things out.” It’s now Thursday, and all I’ve gotten are vague excuses like “we’re waiting on Bentley to respond.” I called Bentley myself—they have the cover in stock, no delay on their end. It’s obvious Kia of Riverdale is trying to stall and push me to buy the part myself, dodging responsibility for selling an incomplete, “certified” vehicle with inflated mileage. This isn’t just poor service—it’s deceptive and borderline fraudulent. Avoid this dealership at all costs. Update: Had to buy it myself, and going to take them to small claim court. More

Brandon was awesome! Really friendly, knowledgeable, and professional without any sales pressure. Highly recommend him! Really friendly, knowledgeable, and professional without any sales pressure. Highly recommend him! More

Straight forward no games and worked for my business. They have a lot of nice cars They have a lot of nice cars More

Very helpful and informative! Made the experience as easy as possible. Beyond satisfied, I wouldn’t have went to any other dealership. Made the experience as easy as possible. Beyond satisfied, I wouldn’t have went to any other dealership. More

Just bought a car from these guys from Kia Riverdale. Absolutely happy with that, thank you guys for your job, love it! Brooke, you were amazing ☺️ Absolutely happy with that, thank you guys for your job, love it! Brooke, you were amazing ☺️ More

Jacob was very knowledgeable about the models we looked at. Everyone was extremely friendly. They had the best deals around and the whole process was actually enjoyable. at. Everyone was extremely friendly. They had the best deals around and the whole process was actually enjoyable. More

**Disappointing Experience – Unacceptable Wait Time** I recently purchased a car from Kia of Riverdale, and while I was excited about the car, the experience left much to be desired. I was told th I recently purchased a car from Kia of Riverdale, and while I was excited about the car, the experience left much to be desired. I was told the process would be quick, but I ended up waiting over **three hours** before I could finally drive off the lot. There was little communication from the staff, and every time I asked for an update, I was met with vague excuses. It felt like they were either unorganized or simply didn’t care about my time. Buying a car should be a smooth and efficient process, but this dealership clearly lacks the ability to handle their paperwork in a timely manner. If you value your time, I’d recommend looking elsewhere. More

The main lesson I’ve learned about purchasing a Kia is to never buy another one. My k5’s rotors are warped for the 2nd time and the car only has 21k miles and it was bought from this dealership in July 2023. never buy another one. My k5’s rotors are warped for the 2nd time and the car only has 21k miles and it was bought from this dealership in July 2023. Kia covered it the first time when it had the issue at 9K miles and now it’s happening again. I went back to this dealership to fix it and when I explained the issue, the representative laughed and said “are you heavy on the pedal”. This was very unprofessional and the service was very disappointing. It is well known that k5 owners are having the same issues with rotors being warped. Kia needs to stop installing poor quality rotors that are prone to warping. I regret buying k5 specifically and don’t recommend this dealership. More

The dealership was great and our experience was amazing thanks to Brooke Ustun! Big thumbs up for her! thanks to Brooke Ustun! Big thumbs up for her! More

I had a spectacular experience at Kia of Riverdale, turning over my Lease & purchasing a Pre-Owned vehicle. It was a delight to work with David B, who was incredibly transparent, helpful & most importa turning over my Lease & purchasing a Pre-Owned vehicle. It was a delight to work with David B, who was incredibly transparent, helpful & most importantly FAST. 10/10 recommend! More