Kia of Port Charlotte

### **Extremely Poor Service and Unacceptable Handling of Flood Damage** My experience with Kia of Port Charlotte has been a nightmare, and I am writing this to warn other customers. I bought Handling of Flood Damage** My experience with Kia of Port Charlotte has been a nightmare, and I am writing this to warn other customers. I bought a vehicle from this dealership specifically for the 100,000-mile warranty, expecting peace of mind for the next decade. Instead, I have been met with incompetence, disrespect, and a refusal to honor their work. Shortly after purchasing the car, my wife drove through a flooded street. Insurance covered the engine replacement, which was performed by a mechanic at Kia of Port Charlotte. This is where the issues began. 1. **Faulty Flood Damage Assessment:** The mechanic's initial estimate was severely lacking. They only replaced the engine and failed to properly inspect the vehicle for other flood-related damage. 2. **Transmission Failure:** Less than a month later, the transmission failed. After significant argument and resistance from the dealership, they finally agreed to fix it, acknowledging that it was part of the original flood damage they should have addressed. 3. **Sensor and Wiring Issues:** A year later, multiple sensors began to fail due to corrosion. When I returned to the dealership, they claimed this was a new flood-related issue and insisted that I file a claim with my now-lapsed insurance, essentially pushing the financial burden onto me. A competent mechanic would have checked the wiring harness for corrosion during the initial repair, preventing this from happening. Kia of Port Charlotte's mechanics performed a bare-minimum, negligent repair, and I am now paying the price. The staff has been **incredibly disrespectful**, ignoring my calls and treating me like I am an idiot. This dealership's service department is unprofessional, dishonest, and fails to stand behind its work. What should have been a single insurance claim has turned into an ongoing financial and emotional burden, all because of their incompetence. Do not trust them with your vehicle. More

Probably the worst car buying experience I have ever had. The "bait and switch" was ridiculous, and 3 other table had the same problem. The whole deal took 6 hours to finish and still having problems with The "bait and switch" was ridiculous, and 3 other table had the same problem. The whole deal took 6 hours to finish and still having problems with the paperwork. More

Had a great experience recently with the Service team, specifically Ron Munday. His professionalism and attention to the customer was outstanding and comforting. Ron detailed the issues and answered th specifically Ron Munday. His professionalism and attention to the customer was outstanding and comforting. Ron detailed the issues and answered the concerns with the response stating it's his job to work the issues to completion and that he understood the customer's concerns. I felt confident when the vehicle was left in his hands knowing him and his team would continue the work until resolution. I would definitely recommend scheduling Service with Ron and I will reach out to him in the future knowing his care for the customer. More

I am disappointed overall. My salesman quoted my trade in at 21k. He also told me that I qualified for $500 veteran credit. The finance manager gave me 19k and no 500 dollar ve My salesman quoted my trade in at 21k. He also told me that I qualified for $500 veteran credit. The finance manager gave me 19k and no 500 dollar veteran credit because the car had 4k miles on it. I am still waiting on the registration paperwork I paid for 3 weeks ago. More

From the moment I met Frank, he was professional and knowledgeable. Frank was constantly helping my son and I get the car we liked with an affordable payment. Frank expedited the buying process and kept knowledgeable. Frank was constantly helping my son and I get the car we liked with an affordable payment. Frank expedited the buying process and kept us constantly informed. I have bought many cars in my life and I have to say he one of the best managers in the business. More

I went in to find an affordable used car and Mathew Rueda helped me leave with a newer car at a great price. helped me leave with a newer car at a great price. More

Gave me a different car that I asked for . Said there were no payments for 90 days when there is I forgot to take my deposit. Said there were no payments for 90 days when there is I forgot to take my deposit. More

Christopher was very kind and attentive to us throughout the entire appointment! He listened to our requirements when buying the car and was concerned about our well-being! the entire appointment! He listened to our requirements when buying the car and was concerned about our well-being! More

Frank was very patient and knowledgeable. Highly recommended if you need a car. Thank you. Highly recommended if you need a car. Thank you. More

Excellent service and professionalism. Nick did a great job helping us select the correct car for our needs and walking us through the whole process. Nick did a great job helping us select the correct car for our needs and walking us through the whole process. More