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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
805 Reviews

805 Reviews of Kia of North Austin - Austin - Service Center

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April 25, 2024

I was told my oil level was good last week. Now my oil light is on . I am not happy and will have a hard time buying another Kia ever. More

by psalerno327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Apr 25, 2024 -

Kia of North Austin responded

Thank you for sharing your concerns and bringing this to my attention. We always strive to deliver precise service diagnostics, so I regret to learn about your recent experience with the oil level in your vehicle. I'd appreciate the opportunity to address your concerns directly with you and work toward restoring your faith in our service. Please reach out at a time that's convenient for you. Thank you, Cody Webster - Service Manager - 737-999-7203

April 24, 2024

Great customer service, communication, professionalism, and staff. Like always - Cody and the service team take care of their KIA family. Ben and his leadership team have created a great customer experienc More

by Coach Trey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Epstein, Ben Klein, Wills Philyaw
Apr 24, 2024 -

Kia of North Austin responded

Trey, it's great to know that Cody and the rest of our team at Kia of North Austin provided you with such a positive experience. We appreciate your kind words about our customer service and professionalism!

April 21, 2024

Excellent dealership…sales and service. Easy to set service appointments and great communication I really appreciate a loaner car when necessary since I live in Horseshoe Bay. More

by Jackwolf32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 22, 2024 -

Kia of North Austin responded

We're glad to know you had a great experience with our sales and service teams at Kia of North Austin. We understand the convenience of having a loaner car, especially when living further away. Thank you for your review!

April 20, 2024

The service was absolutely great. I also thought that the staff was very professional and I was greeted right when I came into the door. My car was serviced as expected and I am very More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin and Shawn
Apr 22, 2024 -

Kia of North Austin responded

Lori, we're delighted to know you had a great experience at Kia of North Austin. Our team always aims for top-notch service and professionalism. Thank you for choosing us!

April 19, 2024

Quick, efficient service - Carlos Areizaga was great! Did the work we requested/needed without any problems.Prompt pleasant service. More

by gatorhorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Areizaga
Apr 19, 2024 -

Kia of North Austin responded

We're glad to know that you had a quick and efficient service experience with us at Kia of North Austin! Thank you for recognizing Carlos's great work. We appreciate your feedback!

April 18, 2024

Service techs were pleasant and professional. They explained everything upfront. Waiting room was nice and they offered drinks/snacks. Everything was done in a timely manner. More

by abszera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Apr 19, 2024 -

Kia of North Austin responded

We're glad to know you had a positive experience with our service techs at Kia of North Austin! It's great that everything was explained clearly, and the waiting room met your expectations. Thank you for choosing us, we appreciate it!

April 16, 2024

Very friendly, I was kept informed about any work that is recommended for my car with cost. I would recommend my family and friends! More

by rmont090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Apr 17, 2024 -

Kia of North Austin responded

We're glad to know you had a positive experience at Kia of North Austin and appreciate your recommendations! We aim to keep our customers informed about their vehicle's needs. Thank you for the review!

April 11, 2024

The Kia of North Austin is the best Kia dealership. I drive 2 hours from San Antonio to North Austin because I only trust them with my car. Thank you! More

by Lisbeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin and the Service team
Apr 12, 2024 -

Kia of North Austin responded

Lisbeth, we're honored that you trust our team at Kia of North Austin enough to make such a long drive! We appreciate your support and look forward to seeing you next time. Safe travels!

April 10, 2024

The overall experience was exceptional Plenty of service writers to help customers eliminating wait times. The building is new and remarkably clean and fresh. Windows are available in the large and well fu More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Apr 11, 2024 -

Kia of North Austin responded

Hi Dennis, Wow! Thank you very much for the all-around great feedback of your recent service expeirence. It's great that Zac and Cody were able to assist you promptly and efficiently at Kia of North Austin! We appreciate your 5-star review - enjoy the clean car!

April 09, 2024

We love all our Kia’s from the Spectrum to our Sorrento 2023. We have bought a total of 5 Kia’s and 4 were from the 183 Austin dealership. Always satisfied with the service and quality of people working th More

by Mr. Calthomasjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Apr 09, 2024 -

Kia of North Austin responded

Mr. Calthomas, we're so glad to know you've had such a positive experience with us at Kia of North Austin! It's great that our team has been able to consistently provide the quality service you deserve. Thank you for your loyalty over the years and for being part of our Kia family!

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