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Kia of North Austin

Austin, TX

4.8
2,050 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,050 reviews

February 04, 2025

Sydney was great in helping us get into a new vehicle for our family. No complaints! More

by JW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sydney Amburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Kia of North Austin responded

Thank you, JW, for your great review! We're so glad to hear that Sydney helped you find the perfect vehicle for your family at Kia of North Austin. We appreciate your feedback and look forward to assisting you again!

February 02, 2025

Sebastian was fantastic! Never pushy, just wanted to find the right car for our needs and trim level we wanted. There's difference between transactional selling and relations More

by Scott.a.martin2161988
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Kia of North Austin responded

Thank you for sharing your experience with us at Kia of North Austin! We're delighted to hear that Sebastian provided exceptional service and helped find the perfect car for you. We appreciate your recommendation and look forward to assisting any friends or family in the future!

February 02, 2025

Exceptional at connecting with individuals with disabilities and committed to maintaining transparency in outcomes 1 More

by mehak6395
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Nouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shoaib
Feb 02, 2025 -

mehak6395 responded

I want to share how amazing my experience was with the team at the dealership! We got our van from them, and I couldn't be happier. Ali, Shoaib, and Richard were so wonderful—so sweet and friendly to me and my family. As a deaf family, it means a lot when people treat us with kindness and transparency. By the end of the day, we were thrilled with the great deal we received and the fantastic advice they gave us. They really made it possible for us to get a car despite our bad credit and past experiences with other dealerships that took advantage of us because of our situation. This team truly cares, and I’m so grateful for their help. I’ll definitely be telling my friends about the excellent service we received from this company

Feb 03, 2025 -

Kia of North Austin responded

Thank you so much for sharing your experience! We're thrilled to hear that Ali, Shoaib, and Richard at Kia of North Austin provided such exceptional service and support to you and your family. We are committed to treating every customer with kindness and transparency, and it means a lot to know we could help you get a great deal despite your past challenges. We truly appreciate your feedback and look forward to assisting you and your friends in the future!

January 30, 2025

They have had my trade in and my check for $13, 500 for a month and have yet to close the account at Ally financial services. My credit rating is at risk More

by janice.caldwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bailey Hendrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Idais
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Kia of North Austin responded

Janice, I appreciate you for bringing this to my attention. I understand how concerning this situation must be. We have paid off the vehicle, but I just found out there was a small balance remaining. This will be sent today, and we have already reached out at the store level. Please feel free to reach out to me directly if you have any further concerns. Thank you, Ben Klein - General Manager - benklein@lithia.com

January 30, 2025

I would like to see customers be able to give a review score to the engineer, and the review score be open to customers, so that customers have a choice in which engineer they trust, and also so that engi More

by Sangyun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Jan 31, 2025 -

Kia of North Austin responded

Sangyun, thank you for your feedback and suggestion! We're glad to hear you're satisfied with Daniel Epstein's service at Kia of North Austin. We'll definitely take your idea into consideration as we strive to enhance our customer experience.

January 28, 2025

Hannah is really great. She patiently listened to my feature requirements and helped me find the car that fits them. She was knowledgeable and walked me through the leasing More

by Kroos4265
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hannah Brusseau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Kia of North Austin responded

We're delighted to hear that Hannah provided such excellent service at Kia of North Austin! It's great to know she helped you find the perfect car and made the leasing process smooth. Enjoy your new ride!

January 27, 2025

Excellent service appointment with the team at North Austin Kia. I was in and out and they clearly communicated everything that was happening in real time. This service team always goes above and beyond More

by ezrastanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in Service
Jan 27, 2025 -

Kia of North Austin responded

Ezra, we're delighted to hear that our service team at Kia of North Austin provided you with an excellent experience. Thank you for your recommendation and support!

January 27, 2025

Deja Was real help with everything , called me too make sure everything was good , and when I got there she made me feel welcomed and making sure too come back next time. More

by Moralesalex349
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deja
Jan 27, 2025 -

Kia of North Austin responded

We're delighted to hear that Deja made you feel welcome and provided excellent service at Kia of North Austin. We look forward to seeing you again next time!

January 27, 2025

I had the pleasure of working with Ali during my recent purchase, and I couldn’t be more pleased with the level of service I received. From the moment I walked in, he made sure to understand my needs and p More

by alireza543noori
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Nouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Kia of North Austin responded

Alireza, we're delighted to hear that Ali provided such exceptional service during your visit to Kia of North Austin. It's wonderful knowing he made the process stress-free and tailored it perfectly for you. We look forward to welcoming you back in the future!

January 26, 2025

As always kia of North Austin 183 did a wonderful job as always. Thank you kia of North Austin 183!! More

by Betty Wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Fox
Jan 27, 2025 -

Kia of North Austin responded

Thank you for your continued trust in Kia of North Austin! We're so happy to hear that you had another great experience with us. We look forward to serving you again!

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