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Kia of North Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.8
2,017 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,017 reviews

January 10, 2025

Brought Car into dealership for recall, was out in 15 minutes with a ride from Uber. Got the car back in a timely fashion cleaner than when it went in. Terrific service. More

by billyGoat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viki Donjuan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Kia of North Austin responded

We're delighted to hear that your recall service was quick and efficient at Kia of North Austin! It's great to know you appreciated the Uber ride and clean car. Thanks for sharing your experience with us!

January 10, 2025

The process was easy and fast and the team was friendly and knowledgeable. Very satisfied! More

by Kellylorene001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Kia of North Austin responded

Thank you for your review! We're delighted to hear that your experience at Kia of North Austin was easy, fast, and that our team was friendly and knowledgeable. Enjoy your new vehicle, and we hope to see you again!

January 05, 2025

Service department was one of the most accommodating locations I’ve experienced. I was able to have working space and snacks while waiting. The staff was super friendly. More

by carlyjfranks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in service departmwnt
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Jan 06, 2025 -

Kia of North Austin responded

Thank you for sharing your experience with the service department at Kia of North Austin! We're delighted to hear that our team made your visit comfortable and accommodating. We appreciate your feedback and look forward to serving you again in the future!

January 05, 2025

Kia North Austin had great customer service . Adam with sells and Garett with finance helped me obtain a vehicle that I deserve and wanted . Team was very patient with sells and process even on N More

by Latrenciarollie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Haseeb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett
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Jan 06, 2025 -

Kia of North Austin responded

We're delighted to hear that Adam and Garett provided you with excellent service at Kia of North Austin, even on New Year's Day! Thank you for sharing your experience, and enjoy your new vehicle!

January 02, 2025

Nicholas was very helpful. Explaining the options on the different versions of Kia Telluride. Working with us on the price and extras he could offer. We are very happy with the More

by David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Myhra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Durst
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Jan 02, 2025 -

Kia of North Austin responded

David, we're delighted to hear that Nicholas provided you with helpful guidance at Kia of North Austin. Enjoy your new Kia Telluride and thank you for choosing us!

January 01, 2025

Sales guy and finance guy lack of experience in this. Never talked about the price. Never talked about the finance interes percentage I was going to paid by financing the vehicle. I put 3,000.00. I m st More

by Sandra Raymond
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don't remember his name., Benjamin Alexander
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Jan 03, 2025 -

Kia of North Austin responded

Thank you for sharing your concerns, Sandra. I regret to hear that your experience fell short of expectations. Transparency is key, and it's important that we provide clear information regarding pricing and financing terms throughout the process. I would appreciate the opportunity to discuss your experience further and address any lingering questions. Please feel free to reach out to me directly at benklein@lithia.com so we can ensure a better experience moving forward. Best regards, Ben Klein General Manager

December 30, 2024

I was happy with the customer service and feel that I got a mutually beneficial deal on the car that was purchased. More

by Eric Hammer
Recommend Dealer
Yes
Employees Worked With
Bre'shard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Durst
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Dec 30, 2024 -

Kia of North Austin responded

Eric, we're delighted to hear you had a positive experience with our team at Kia of North Austin and found the deal mutually beneficial. Thank you for choosing us!

December 21, 2024

Fast, friendly, professional, went above and beyond. they make car maintenance easy and worry free More

by tonnia_a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
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Dec 23, 2024 -

Kia of North Austin responded

Thank you for sharing your experience, Tonnia! We're thrilled to hear that the team at Kia of North Austin provided fast, friendly, and professional service. We're glad we could make your car maintenance easy and worry-free! Looking forward to your next visit.

December 20, 2024

The KIA North Austin is beyond awesome! I went in to look at one vehicle but my sales agent Ben let me know that he was not comfortable selling me a troubled vehicle. He then showed me a More

by Vikkigo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Amburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Alexander
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Dec 20, 2024 -

Kia of North Austin responded

We're delighted to hear that Ben and the Kia of North Austin team provided such a professional experience, guiding you to your new 2017 KIA Sportage! It's wonderful knowing you're happy with your choice. We look forward to welcoming you back when it's time for another vehicle!

December 18, 2024

Very good, prompt and knowledgeable service. The service advisor really did a good job today More

by wessels.george51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Report | Print
Dec 19, 2024 -

Kia of North Austin responded

Thank you for sharing your experience with Kia of North Austin! We're happy to hear that you received prompt and knowledgeable service, and that the service advisor took great care of you. We look forward to your next visit!

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