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Kia of North Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.8
2,109 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,109 reviews

August 12, 2024

I appreciate that at the end of the day I was given excellent customer service and no hustle purchasing. From Nick who asked for a chance and fully delivered to Bailey during finalizing the paperwork, More

by Fpe67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailey Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Myhra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Helen
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Aug 13, 2024 -

Kia of North Austin responded

Thank you for sharing your experience! We're delighted to hear that Nick, Bailey, and Helen made your visit to Kia of North Austin so smooth and enjoyable. Enjoy your new car!

August 11, 2024

Sebastian is amazing! Very knowledgeable and to work with! He made it a great experience! More

by kerrz1419
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Durst
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Aug 12, 2024 -

Kia of North Austin responded

Thank you for the wonderful review! We’re thrilled to hear that Sebastian at Kia of North Austin provided such a great experience with his knowledge and service. We appreciate your feedback and look forward to assisting you again in the future!

August 10, 2024

Excellent service and no pressure in car sales. Very fair in their practices with securing your dream car. More

by adiver2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Frazier, Ivan Rodriguez, Levi Durst
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Aug 12, 2024 -

Kia of North Austin responded

Thank you for the fantastic feedback! We're glad to hear that our team at Kia of North Austin provided excellent service and a pressure-free experience. Enjoy your new car!

August 09, 2024

Organized, app to keep you advised, full car review and recommendations, wash and vac really appreciated. More

by tjh0057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 12, 2024 -

Kia of North Austin responded

Thank you for sharing your positive experience! We're glad to hear that our organized service and the app at Kia of North Austin made things convenient for you. We appreciate your feedback and look forward to serving you again!

August 09, 2024

Quick and painless. Great customer service and willingness to stop and explain the process. Highly recommend! More

by Clintowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Aug 12, 2024 -

Kia of North Austin responded

Clintowen, thank you for recommending Kia of North Austin! We're glad to hear our team made the process quick and easy for you. Enjoy your new ride!

August 06, 2024

Ivan and finance manager were very helpful. My daughter was very happy with the kelp they provided More

by christopher.mac145
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Rodriguez
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Aug 07, 2024 -

Kia of North Austin responded

Christopher, thank you so much for your kind words! We're thrilled to hear that Ivan and our finance manager were helpful and that your daughter is happy with the assistance she received. At Kia of North Austin, we appreciate your feedback and look forward to serving you again!

August 05, 2024

The sales associate was stellar and once i was with the finance manager things were very smooth and easy. i would BEG you to lose the absolutely idiotic step of writing a number down with the sales ass More

by no
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bre'shard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Kia of North Austin responded

Thank you for your feedback! We're glad to hear that the sales associate and finance manager provided a smooth experience at Kia of North Austin. We appreciate your input on our process and will take it into consideration for future improvements.

August 03, 2024

Everything was done in a timely manner even earlier than expected. The waiting area was comfortable with free snacks and coffees. More

by No
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 05, 2024 -

Kia of North Austin responded

Thank you for sharing your experience! We're glad to hear that our team at Kia of North Austin exceeded your expectations and made the wait enjoyable with our amenities.

August 01, 2024

Breshard and his whole team made something happen for me that I thought was impossible. Made me whole again and I won't ever forget it. Thanks Breshard! More

by Angie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bre'shard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Martinez, Levi Durst
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Aug 01, 2024 -

Kia of North Austin responded

Angie, we're so glad to hear that Breshard and the team at Kia of North Austin could make such a positive impact for you. Thank you for sharing your experience!

July 31, 2024

Absolutely the worst to deal with and only cares about the sale not the customer More

by Zhunterm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bailey Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Brusseau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Amburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Martinez
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Aug 02, 2024 -

Kia of North Austin responded

Thank you for sharing your concerns. I regret to hear about your disappointing experience. Your feedback is important to us, and we take comments like these very seriously. Our goal is to ensure every customer feels valued and satisfied with their experience. Please reach out to me directly so we can discuss your concerns in more detail and work towards a resolution. We are committed to improving our service and hope to earn back your trust. Thank you, Ben Klein General Manager benklein@lithia.com

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