Kia of North Austin

Zero stars! Took my Sedona in for a couple minor warranty issues involving a sliding rear door and the 12v outlet. After 4 TRIPS to this dealership, one in whic Took my Sedona in for a couple minor warranty issues involving a sliding rear door and the 12v outlet. After 4 TRIPS to this dealership, one in which they had the vehicle for almost a week, the issues still are not fixed. The "customer service" reps are rude and difficult while having no interest in serving the customer. More

Sebastian’s tone was authentic and helpful. He wasn’t putting on a show or reading a script, he was simply able to provide helpful information when needed which is all I wanted. He was flexible He wasn’t putting on a show or reading a script, he was simply able to provide helpful information when needed which is all I wanted. He was flexible and considerate, rather than pushy, and helped me get my best-case-scenario deal! I thank my lucky stars that he was the dealer I got to work with! More

Absolutely top tier customer service with all of my appointments so far. The timeliness of service completion exceeded my expectations. Love the clear communication on things that need to be do appointments so far. The timeliness of service completion exceeded my expectations. Love the clear communication on things that need to be done NOW vs something that can be scheduled out a little farther. Love being able to approve or decline the services via the portal. Service writers are always phenomenal to work with. Genuinely friendly folks who seem to truly enjoy being part of the KIA team. Love my KIA, but the previous two dealerships were just so-so to work with. Working with the North Austin KIA folks has been so delightful that I am far more likely to purchase another KIA someday!! More

The service personnel are always professional and polite. They ensure that all issues are addressed. They do their best to take care of your service needs in a timely manner. They ensure that all issues are addressed. They do their best to take care of your service needs in a timely manner. More

The? Technician was very thorough in looking for the problems on my car. Unfortunately, for me, he found a problem that was not under warranty.And that w Technician was very thorough in looking for the problems on my car. Unfortunately, for me, he found a problem that was not under warranty.And that would cost me quite a little bit of money to repair but I guess it's better that is repaired than breaking down on the road. This is. The sixth year i've had this car in the spent unremarkable in repairs till now. More

He was a very professional young man that knows what he’s talking about and passionate about his Job Very well rounded couldn’t be happier with going with him. Very much recommended!! talking about and passionate about his Job Very well rounded couldn’t be happier with going with him. Very much recommended!! More

I took my car in for a service recall. They estimated 2 hours but finished in less. Service techs and checkout staff are always pleasant. They estimated 2 hours but finished in less. Service techs and checkout staff are always pleasant. More

Friendly experience. It was nice to have them pick up Uber cost and the video assessment by the tech was much nicer than a normal service engagement where the mgr tries It was nice to have them pick up Uber cost and the video assessment by the tech was much nicer than a normal service engagement where the mgr tries to describe what the service tech found. More

Jerome was super helpful and guided us through the purchasing process smoothly and swiftly. His friendliness and professionalism made our experience at Kia of North Austin excellent. Highly recommende purchasing process smoothly and swiftly. His friendliness and professionalism made our experience at Kia of North Austin excellent. Highly recommended! More

When you purchase a vehicle at Kia of North Austin, you have the full experience of the sales staff, finance department, service department, and parts department . Courteous, helpful, and friendly staff t have the full experience of the sales staff, finance department, service department, and parts department . Courteous, helpful, and friendly staff that go beyond to make You a happy customer. More