Kia of Lynchburg

Good experience I have been pleased with the service I have received at this dealership. Christy Herald has always been great for my customer service experience. Than I have been pleased with the service I have received at this dealership. Christy Herald has always been great for my customer service experience. Thank you More

Great Experience as Promised My service visit went exactly as promised. All amenities were offered to me and my vehicle was done as promised 1 hour later. Christy was phenomenal My service visit went exactly as promised. All amenities were offered to me and my vehicle was done as promised 1 hour later. Christy was phenomenal! More

They have always been great people every time I visit. Always ask is everything ok and if need anything. Very friendly people always. Great smiles...... Always ask is everything ok and if need anything. Very friendly people always. Great smiles...... More

Last car I will buy from Lynchburg Kia Scott Tinnell was great and Chester did well finalizing the deal at the end but the overall experience was riddled with misinformation and avoidable d Scott Tinnell was great and Chester did well finalizing the deal at the end but the overall experience was riddled with misinformation and avoidable delays. There was also another lady that showed up at the end (I think this was Tammy) to help Chuck that was very good at what she did. Joe was helpful when he realized I was left in the waiting area for my 5mins (turned into almost 40 with no updates from Robert who just sat in his booth most of the time) before seeing Chuck and tried to find out what was going on. We arrive at 9am, looked at the car, took a test drive and settle on the price at 10:00am. It was close to 12:30-1 by the time we were able to leave. I paid in cash, no financing so it shouldn't have taken long to close the deal. I made this clear at the outset. The broken printer in the sales room was inexcusable in a business setting and adding numerous delays (had to turn it off and on almost every time Scott had to print something out). To get the final paperwork Scott had to drive across town to another dealership to print it out. I was told I would meet with Chuck in 5 mins but this turned into much longer since Scott had to go elsewhere to print the documents out. I asked Robert for an update since I couldn't find Scott, Robert said he went across town to take care of some paperwork to speed up the process. Partially true (since he didn't advise the printer finally quit working) but avoidable if there was a working printer in the showroom to allow salesman to do their job in a timely manner. Buy a spare printer for Pete's sake and show some consideration for other peoples time. Other salesman were having the same issue with the printer. Based upon comments it had been doing this for days. The price was set at high book value with an adder for low mileage, what I looked at was a sloppily detailed car with mechanical details after service by your mechanics (we discovered on the trip home). The backup camera didn't even work and when I asked for $100 off, Robert said if they are going to leave for $100, let them do it. The brake issue was an honest mistake but it was just par for the course based upon how everything else had gone. The rear brakes got hot on the way home to NC, I could smell them following my wife so we couldn't even make it home without making several stops to allow them to cool. I advised Scott and he talked to Robert who immediately blamed us telling Scott we had driven with the emergency brake on. After some back and forth with Scott/Robert, Scott told me to call Todd in the service area who did the right thing and covered the repair at my preferred garage in NC. It shouldn't have taken me making multiple requests for this to be addressed. More

good people they didnt try to push nothing over on you the were very nice explained step by step sales pirson wa very nice thanks very clean place they didnt try to push nothing over on you the were very nice explained step by step sales pirson wa very nice thanks very clean place More

My car came in for warranty service and they were super friendly, didn’t fight doing the work under warranty, and fixed my issue quick. They gave me a loaner vehicle under warranty too and didn’t try to fi friendly, didn’t fight doing the work under warranty, and fixed my issue quick. They gave me a loaner vehicle under warranty too and didn’t try to fight that either. My whole experience was great! More

Service is good and they are freindy They are nice and kind. they are work hard. I like to visits there and it is fast. There are clean and look nice. Car are really clean. They are nice and kind. they are work hard. I like to visits there and it is fast. There are clean and look nice. Car are really clean. More

had a good experience Friendly employees, service in a timely manner and very helpful, was told what need to be done and given prices and no pressure to have it done there Friendly employees, service in a timely manner and very helpful, was told what need to be done and given prices and no pressure to have it done there More

They were easy to work with and did everything that had to be done in a timely manner. Our salesperson was very knowledgeable and personable. I would do business again with this dealership in the future. to be done in a timely manner. Our salesperson was very knowledgeable and personable. I would do business again with this dealership in the future. More

Great Service Everyone at this dealership is extremely friendly and aims to please...always looking to make sure you are satisfied with your vehicle and they explai Everyone at this dealership is extremely friendly and aims to please...always looking to make sure you are satisfied with your vehicle and they explain their service routine in detail so anyone can understand. More