Kia of Leesburg - Service Center

My brother is autistic and the service staff take really good care of him. Thank you! good care of him. Thank you! More

Always polite and willing to address your needs. If you service requires more time transportation is arranged to home from the dealership. If your waiting the area is clean, refreshments are provid If you service requires more time transportation is arranged to home from the dealership. If your waiting the area is clean, refreshments are provided and very clean restrooms. Your service advisor keeps you in the loop on your vehicles progress. More

Even the sales staff care how the service was done on my car. Thanks Laurie. car. Thanks Laurie. More

Service was complete and excellent follow thru! It was completed in just about an hour and we had waited so it worked out great! It was completed in just about an hour and we had waited so it worked out great! More

The service was great, and the repair was done correctly the first time. However, the parts took over two months to arrive. That's not on the dealership; that's on Kia. I would have given a 5-star review if the first time. However, the parts took over two months to arrive. That's not on the dealership; that's on Kia. I would have given a 5-star review if the parts arrived in a timely manner. More

Had a 730 appointment, at 9am they still haven’t looked at my car so I got my keys and left. at my car so I got my keys and left. More

AJ was a great guy. You can tell he goes out of his way to ensure you are happy. You can tell he goes out of his way to ensure you are happy. More

Terrible I will never buy a car from here again mangers here do not care about u once u sign those papers be warned here do not care about u once u sign those papers be warned More

I definitely do not recommend this dealership especially the service center. We have had to bring our 2018 optima in at least 3 times in less than one year due to the check engine light. Its a known problem the service center. We have had to bring our 2018 optima in at least 3 times in less than one year due to the check engine light. Its a known problem with these cars. A knock sensor issue which Kia had a huge lawsuit for. Engine recalls and having to be replaced for free. Instead of calling it what it is, this place would rather nickel and dime us and say its everything else but the real problem. And when i say nickel and dime i am talking about thousands of dollars. March last year, knock sensor code. They said it needed the upgrade. That was done for free bc of the engine issues. Oct 2023 lights back on knock sensor code. Its the plugs and wires. Its gonna cost $1000. $1000 for plugs and wires!!! I had them do it bc the service guy Alan said this is the problem and everything is under warranty. Ok lets do it. What a sucker I was bc not even 3 months later lights on again. The story now is its the injectors. They are leaking fuel into the plugs. So paying $1000 for new plugs and wires which they said was the problem now is bc the injectors are bad. Ok but this will cost another $1400!!!!! Then Mr service man, Alan calls to tell me all this. And proceeds to tell me how much it will cost ME. Like its no big deal. And when I push back and show frustration he hangs up on me. Like a child!!! Obviously he cant handle pressure or someone not agreeing with him. He hangs up on you. Great customer service buddy!! Really helps dealing with the frustration I am feeling already. Hopefully they have classes he can go to in order to learn how to handle upset customers like an adult. The sales dept is even more of a joke. Trying to sell me a car for $800 a month. If that was in my budget I would NOT be trying to buy a Kia thats for sure. Just overall this place is bad. Now i have to go get this piece of junk car that Kia knows has issues and bring it home to figure out what to do with it since I still owe $8000 and I am not paying another $1400 for them to put another bandaid on this car when the bigger picture is they should be replacing the engine for free. People for your own sake please do your research on kia optimas before purchasing one. They are beautiful cars to look at which is why i wanted one so bad 3 years ago. But I should have done my research and saved myself money, time and frustration. With times being as tough as they are paying over $3000 in repairs for a car I still owe $8000 and take great care of is just insane!!!!!! More

My wife arrived and was immediately checked in. Service was quick and the car was washed and batteries replaced in her fob. We are always satisfied with the service there. Service was quick and the car was washed and batteries replaced in her fob. We are always satisfied with the service there. More