Kia of Leesburg - Service Center

I definitely do not recommend this dealership especially the service center. We have had to bring our 2018 optima in at least 3 times in less than one year due to the check engine light. Its a known problem the service center. We have had to bring our 2018 optima in at least 3 times in less than one year due to the check engine light. Its a known problem with these cars. A knock sensor issue which Kia had a huge lawsuit for. Engine recalls and having to be replaced for free. Instead of calling it what it is, this place would rather nickel and dime us and say its everything else but the real problem. And when i say nickel and dime i am talking about thousands of dollars. March last year, knock sensor code. They said it needed the upgrade. That was done for free bc of the engine issues. Oct 2023 lights back on knock sensor code. Its the plugs and wires. Its gonna cost $1000. $1000 for plugs and wires!!! I had them do it bc the service guy Alan said this is the problem and everything is under warranty. Ok lets do it. What a sucker I was bc not even 3 months later lights on again. The story now is its the injectors. They are leaking fuel into the plugs. So paying $1000 for new plugs and wires which they said was the problem now is bc the injectors are bad. Ok but this will cost another $1400!!!!! Then Mr service man, Alan calls to tell me all this. And proceeds to tell me how much it will cost ME. Like its no big deal. And when I push back and show frustration he hangs up on me. Like a child!!! Obviously he cant handle pressure or someone not agreeing with him. He hangs up on you. Great customer service buddy!! Really helps dealing with the frustration I am feeling already. Hopefully they have classes he can go to in order to learn how to handle upset customers like an adult. The sales dept is even more of a joke. Trying to sell me a car for $800 a month. If that was in my budget I would NOT be trying to buy a Kia thats for sure. Just overall this place is bad. Now i have to go get this piece of junk car that Kia knows has issues and bring it home to figure out what to do with it since I still owe $8000 and I am not paying another $1400 for them to put another bandaid on this car when the bigger picture is they should be replacing the engine for free. People for your own sake please do your research on kia optimas before purchasing one. They are beautiful cars to look at which is why i wanted one so bad 3 years ago. But I should have done my research and saved myself money, time and frustration. With times being as tough as they are paying over $3000 in repairs for a car I still owe $8000 and take great care of is just insane!!!!!! More

My wife arrived and was immediately checked in. Service was quick and the car was washed and batteries replaced in her fob. We are always satisfied with the service there. Service was quick and the car was washed and batteries replaced in her fob. We are always satisfied with the service there. More

Kia of Leesburg has always done what was needed and in a timely manner. They even go out of their way to make sure everything is working properly if something is found other than what I came in for service timely manner. They even go out of their way to make sure everything is working properly if something is found other than what I came in for service for. More

I was disappointed in the amount of money that you wanted to charge to fix the engine. $5,900. Pep boys can do it for $1,300 Also there was a spillage of oil all over the inside which pep boys has to clean to charge to fix the engine. $5,900. Pep boys can do it for $1,300 Also there was a spillage of oil all over the inside which pep boys has to clean up. Apparently harmful. More

I took my Hyundai to get work on a possible axle or joint issues. A couple of days later, they finished the job and charged me $1800. Upon leaving the lot, the noise and issues were back. I brought the vehic issues. A couple of days later, they finished the job and charged me $1800. Upon leaving the lot, the noise and issues were back. I brought the vehicle back in. Now they said it was another issue. A week later I paid $2200 left the lot, and issues is still there. Now, I am not asking for special treatment. My car clearly states that I am a US Marine, and still I got robbed. So all you veterans out there, please avoid this dealership. So quick to say, thank you for your service, but will stick it to you every way they can. My name is Ruben Gonzalez. Red flag my fellow veterans. STAY AWAY!! More

I was very impressed by the new Personnel in the dealership service department they were excellent very professional Did not treat my wife like she was a dummy it was very outstanding dealership service department they were excellent very professional Did not treat my wife like she was a dummy it was very outstanding More

Allen was my service advisor and he was great. He was very professional and a pleasure to work with. He was very professional and a pleasure to work with. More

The staff is very professional and they are extremely knowledgeable and helpful to the customer. The customer service is excellent so far and they are very nice knowledgeable and helpful to the customer. The customer service is excellent so far and they are very nice More

Garrett was a very helpful service advisor. We loved the video we received from the technician. We loved the video we received from the technician. More

The service was fine but my bumper came back with a silver dollar sized paint chip missing on the front bumper. When I pointed out to my technician, she just shrugged. I suppose there is nothing I can silver dollar sized paint chip missing on the front bumper. When I pointed out to my technician, she just shrugged. I suppose there is nothing I can do about it, but it only has 10,000 miles and now this. Very disheartening. More