Kia of Leesburg

These new owners of Kia of Leesburg, and their staff, are not living up to the old Bill Bryan Kia name - they are not friendly to the customers nor do they care about the customers like Mr. Bryan, or his old not living up to the old Bill Bryan Kia name - they are not friendly to the customers nor do they care about the customers like Mr. Bryan, or his old staff!!! These new people are impersonal - this new owner's staff look at you like you are an alien and won't speak!! It seems to me, they have thrown REAL customer service, that I had grown accustomed to under Mr. Bryan, out the window and it's all about the dollar with them!!! They took away the oil change policy under Mr. Bryan and now only give one free oil change when you buy a new car and you can't even get mats for your car!!! I took my friend there and she purchased a 2024 Telluride and it didn't have mats and they put her through xxxx when they scratched her car, either when they washed it, or the salesperson put the tag on. It was a nightmare to get them to do the right thing and fix her car!!! This is not the Kia I am familiar with - Mr. Bryan's original staff would have not treated a customer like that!!! Since this new Kia management want to mistreat customers like that, I will never refer anyone to them again - they don't value customers anymore like Mr. Bryan did - they only thinking about making a dollar!!!! Shame on you all there at this new Kia!!! You going to keep on until you are not going to have any customers - you suck customers in and when they take your bait, you leave them hanging!!! HORRIBLE!!!! More

Everyone was friendly and helpful. Rob was great, I explained what I needed and he exceeded my expectations. Rob was great, I explained what I needed and he exceeded my expectations. More

Max the salesman was very pleasant and helpful. From first meeting him to leaving The fiance man was pleasant From first meeting him to leaving The fiance man was pleasant More

LAURIE was very helpful and courteous the car is very comfortible and handles well follow up call was a nice touch. comfortible and handles well follow up call was a nice touch. More

Super nice customer service. Kia of Leesburg they are super nice and attentive. Highly recommend Kia of Leesburg they are super nice and attentive. Highly recommend More

I had tires and fluid changes performed on my vehicle and the entire process went very smooth. From kermit in the parts dept. To allen the service advisor. I,also appreciated the travel to and from my h and the entire process went very smooth. From kermit in the parts dept. To allen the service advisor. I,also appreciated the travel to and from my home in the villages.the folks that work here are very sincere . Thank you More

I purchased a car very misrepresented, do not trust pre-purchase inspections or service shop. pre-purchase inspections or service shop. More

Alan was very attentive, kind, courteous and the kind of service rep. that I appreciate. Kia has a waiting area that's very comfortable. service rep. that I appreciate. Kia has a waiting area that's very comfortable. More

Had an appointment for a 1 hour factory recall. Arrived on time and waited 45 minutes to be told they didn’t have the parts and needed to reschedule. When I made the appointment a week earlier I wa Arrived on time and waited 45 minutes to be told they didn’t have the parts and needed to reschedule. When I made the appointment a week earlier I was very clear about the reason for my visit. Seems as though someone could have insured the parts were there or let me know before wasting my time. More

They were are very helpful. Answered all of our questions. Dallas Powell was very knowledgeable of the Kia we bought. Answered all of our questions. Dallas Powell was very knowledgeable of the Kia we bought. More