Kia of Leesburg

So far our service experience has been good! The only issue we had with the dealership is that the salesmen told us we had lifetime oil changes.. We found out that we only had free oil changes The only issue we had with the dealership is that the salesmen told us we had lifetime oil changes.. We found out that we only had free oil changes for 5 years and that salesmen is no longer an Employee! More

Our salesman was amazing Demetrius I might be spelling it wrong he was so knowledgeable he actually is what made us purchase!!!!!!! Love my new KIA wrong he was so knowledgeable he actually is what made us purchase!!!!!!! Love my new KIA More

The service department is always helpful and courteous. I like the text and video information about things they checked on my car and what needs to be done. I like the text and video information about things they checked on my car and what needs to be done. More

Will Sharman in the service department, has been exceptionally helpful with all my auto's service issues and needs keeping me updated on what was being done and what work would need to be done in th exceptionally helpful with all my auto's service issues and needs keeping me updated on what was being done and what work would need to be done in the future. Kudos to Will. Frank, the mechanic gets high marks in my book for the many times he has done the service work on my car. The service is the reason I keep coming back. Plus all the personnel are very nice. More

I was notified that new air filters were needed while at the dealership. The following week I got a notice indicating I should return to have filters replaced. This is nonsense. the dealership. The following week I got a notice indicating I should return to have filters replaced. This is nonsense. More

10/2 - Brought car in to KIA - AC Not working. Was told there was nothing wrong 10/6 - AC not working, also engine light came on related to battery management. Kept car and provided a rental Was told there was nothing wrong 10/6 - AC not working, also engine light came on related to battery management. Kept car and provided a rental through Enterprise. 10/9 - They were hooking up with KIA diagnostics in California. 10/12 - Dealership Still working with KIA. They were asked to send another flight recording to KIA. 10/16 - They are going back and forth with KIA. 10/16 - They will most likely condem the compressor. But cannot do so until KIA approves. It will take THREE DAYS to get a new one. 10/18 - Called at 9:23 to get status on car. I called back at 3:55 after not receiving a call back. On hold for 10 minutes, called back. Left another message. 10/20 - Called at 10:00 am. to get status on car. Never received a call back. 10/20 - Filed complaint with KIA Customer Care Center. 10/21 - Went to KIA of Leesburg to get status on car. They are still going back and forth with KIA "engineers" in California. It seems that they found nothing with the battery/engine fault issue. Now dealing with AC. They are waiting on direction from KIA-California. It takes 24-48 for KIA-California to respond after dealership sends flight recording. Requested that they put me in a better loaner car. NOTE: SALES MANAGER AND ADVISOR ARE VERY NICE IN THEIR RESPONSES. HOWEVER, AS OF 10/21 MY '23 SPORTAGE IS NOT FIXED!! This is my 4th vehicle that I purchase from Bill Bryan KIA, now KIA of Leesburg. I have always been VERY SATISFIED with service.....NOT THIS TIME. More

Service was great & quick. Got a car wash and only washed three sides of the car, offered to re-wash, but i have a toddler and didn’t have time to wait. My service rep was Got a car wash and only washed three sides of the car, offered to re-wash, but i have a toddler and didn’t have time to wait. My service rep was amazing though! More

Pleasant 1hour experiense Everyone was very pleasant and courteous with customer service. I had an oil change and filter and I was done in an hour and 15 minutes with washing the car. I was very happy a and courteous with customer service. I had an oil change and filter and I was done in an hour and 15 minutes with washing the car. I was very happy and I will come back again. More

Excellent service! We were given all the necessary information ahead of time, so no surprises. And work was done sooner that expected. Thank you Alan for making a visit We were given all the necessary information ahead of time, so no surprises. And work was done sooner that expected. Thank you Alan for making a visit easy!! More