Kia of Leesburg

We bought a used vehicle and the sales reps we worked with treated us very well. After some pretty short negotiations we agreed to a price we were very pleased with and my wife and I are happy to say thi with treated us very well. After some pretty short negotiations we agreed to a price we were very pleased with and my wife and I are happy to say this dealership made this process (car buying!) glad that I dealt with them! I will be recommending them to anyone I hear is looking for a new or used vehicle! More

I recommend this dealership, ease to make appointments, knowledgeable crew, quick service and excellent communication. knowledgeable crew, quick service and excellent communication. More

Ryan Raghunauth was amazing! I felt he was very honest when discussing what my car needed. It took a few trips in, but my car is working great now! I felt he was very honest when discussing what my car needed. It took a few trips in, but my car is working great now! More

Nick did a fantastic job of showing us several models of the Telluride we were interested in. He answered all our questions during and after our test drive. Financing was a breeze and we were very happy wit the Telluride we were interested in. He answered all our questions during and after our test drive. Financing was a breeze and we were very happy with the value of our trade in. More

Laurie went over and aboard to ensure I was totally satisfied with my new car purchase, satisfied with my new car purchase, More

Service advisor provided great customer service from start to finish. Kept me informed throughout the entire service. start to finish. Kept me informed throughout the entire service. More

I sat for 2 hours emy SUV was in service. I never heard from anyone the whole time. Now 6 days later, I get a notice that my auto has some suggested work that should be done. I never heard from anyone the whole time. Now 6 days later, I get a notice that my auto has some suggested work that should be done. More

Very nice clean facility. The staff is always helpful. My car is always ready we stated. The staff is always helpful. My car is always ready we stated. More

I have been with KIA since 2010. Reason I have stayed with KIA this long has been because of excellent customer service. When I bought my 2024 KIA Sportage and needed to bring my Reason I have stayed with KIA this long has been because of excellent customer service. When I bought my 2024 KIA Sportage and needed to bring my vehicle in for service, I noticed many new faces and unfortunately the experience that I had was extremely stressful. Follow up with customer by service advisor DEFINITELY needs to be improved. I was told that Ryan Cross was new, so I am hoping that his customer service skills will improve. Customer communication was Literally non-Existent. Had I not made it a point to be proactive and reach out via text, as phone calls were not returned, I would not have heard anything. Which continued to be a challenge throughout the time my vehicle was there, I then felt the need to reach out to the General Manager Yohan Danino and Service Manager, Jose Toledo. These two gentleman were EXCELLENT. They both took the time to listen and HEAR my concerns. They took the time to research the issue, pick up the phone and contact their counterparts for assistance and managed to resolve issue within a 2 week period after our initial conversation. The timeframe that my brand new car was at KIA for service was from July 23, 2024 to September 10, 2024. Overall I will continue with KIA. as I have recently purchased my new car from them. I am hopeful that KIA of Leesburg will be able to keep their current Managers on staff, as well as provide educational opportunities to their service advisors on the importance of customer service as that is probably 90% of their job. Customer service and perception are key to a happy buyer/customer. Thank you for giving the opportunity to share my experience with KIA of Leesburg. More

Friendly service! Really like that they send you a short video of the inspection and everything that they are working on. Really like that they send you a short video of the inspection and everything that they are working on. More