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Kia of Leesburg
Leesburg, FL
4,230 Reviews
Kia of Leesburg is located in Leesburg, Florida. Our Kia dealership has a great selection of new and used Kia cars. If you're searching for a new car, browse our inventory for the Sorento, Optima, Forte, Sedona and Sportage. If you would like to test drive any of these models, come down to 9039 S. US Hwy 441.
If, instead, you're looking for a used car in Leesburg, we can help you there too. Browse our large selection of used Kia cars as well as vehicles from other top manufacturers to find the right car for you.
At Kia of Leesburg we don't just sell cars, we provide a complete car buying experience. We provide our customers with everything from car repair services, auto parts sales to car loan and lease financing. Come visit us today at 9039 S. US Hwy 441 and let show you how easy the car buying experience can be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 AM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 4,230 reviews
January 24, 2012
We have dealt with Erica in the Service Dept. for several years. This is our 3rd Kia and we love it. Even though our original sales experience was horrible (3 months ago) the Service Dept. has helped with years. This is our 3rd Kia and we love it. Even though our original sales experience was horrible (3 months ago) the Service Dept. has helped with many questions. More
by rschack
Employees Worked With
Erica Tankersley
December 27, 2011
We were in the market for a used minivan and heard good reviews for the Kia Sedona. We found two online that we were interested in, both with low miles and similar pricing. One was in Longwood and the othe reviews for the Kia Sedona. We found two online that we were interested in, both with low miles and similar pricing. One was in Longwood and the other was at Bill Bryan in Leesburg. We decided to go to Bill Bryan first because the van had a complete service record and it was closer to our house. Another reason we wanted to go was because their online department does not post actual pictures of the vehicle, instead they posted stock images. In this case it was the SE model but the images online had leather seats. So we wanted to go check that out. From there it all went downhill. When we pulled up were where already being approached before we could get out of our car. Once we explained our situation to the salesman he went and got the vehicle. The salesman was helpful. The van initially looked good. The engine was clean as was the inside. Upon closer inspection the body had multiple surface scratches, but we still wanted to take the vehicle for a test ride. The interior was cloth, not leather like the website showed. We took the van for a ride with the salesman and everything seemed good. Then the service engine light came on and we noticed the door handle on the passenger sliding door was broken. (The plastic handle was cracked from the top and could not be used to open the door.) They checked the engine light and reset it so it wouldn’t come on again. They told me that it came on because the fuel cap wasn’t on tight enough. Then we started to talk about price. They initially wanted over $12,000 when the internet price was $9250. There was no price marked on the vehicle and when I asked the salesman about that, he said it was coded into a number that only they knew. It took most of the day to get them to honor the Internet price. Part of the agreement for the sale was that they would fix the handle and throw in a cargo net for the back. Well after being at the dealer all day, the handle was never fixed and we didn’t have a cargo net put in. They gave us a “We Owe” statement and said the service department would order the part and call us to set up an appointment. 3 weeks later still no cargo net, or door handle, and the engine light is back on. In contrast a FORD dealer was able to order and paint a driver side rear-view mirror for my wife’s Honda Civic in ONE day. When we call the customer service they transfer us to voice mails and those haven’t been answered. Not a very good experience and a lot of broken promises for a used car. You learn best by failure and Bill Bryan’s failure to provide basic customer service has taught me to not do business with them. ***Epilogue*** The Service department contacted us a few weeks a go to fix the door handle. The engine light was on due to the gas cap not being tight. They replaced the cap just in case it was faulty. Still no net. The engine light came on again last week and we brought it to an independent service station and they also said it was the gas cap. Put it on tight and it went off. More
by JoeConsumer123
Employees Worked With
Multiple
November 30, 2011
WE had such a great exeperienc at this dealership..we were traveling to Pensacola Fl when we had the problem..We had to stay overnight and they took us to a motel, suggested where we should eat and picke were traveling to Pensacola Fl when we had the problem..We had to stay overnight and they took us to a motel, suggested where we should eat and picked us up the next day to bring us back to the dealership..Everyone went way above their duties to help us out.. More
by tapca63
Employees Worked With
Frank Ballard..Cody..
November 09, 2011
I PURCHASED A NEW KIA SOUL IN ON MY ANNIVERSAY IN JUNE 2011. I WANTED A KIA SOUL. THE MANAGER WAS 'HUFFING & PUFFING" AROUND THERE MAD ABOUT SOMETHING. THE 'YES MEN' WERE SCURRYING TO CALM HIM. MY S 2011. I WANTED A KIA SOUL. THE MANAGER WAS 'HUFFING & PUFFING" AROUND THERE MAD ABOUT SOMETHING. THE 'YES MEN' WERE SCURRYING TO CALM HIM. MY SALESMAN LOOKED NERVOUS (HE'S NO LONGER THERE) MADE THE BUYING EXPERIENCE TENSE. THEY PULLED THE 'HOLD THE KEYS TO THE TRADE-IN" TRICK TO KEEP US THERE. DAYS LATER THEY TRYED THE 'SITCH-A-ROO" ON THE FINANCING TELLING ME I HAD TO GIVE MORE CASH. WHEN i SAID FINE, GIVE ME MY TRADE IN BACK. "WE CAN'T DO THET, ITS GONE ALREADY" AND SINCE I WOULDNT GIVE MORE DOWNPAYMENT, THEY ADDED THAT THE FINANCE COMPANY REQUIRED ME TO BUY ADD ON INSURANCES. FELT SHAFTED INTO IT. THE DEALERSHIP MOVED TO A NEW LOCATION, THERE SERVICE WRITER IS SNIPPY. I HAD 2 WARRANTY APPOINTMENTS BEFORE ANOTHER CUSTOMER TOLD ME OF THE LOCATION OF THE CUSTOMER LOUNGE. SHOULDNT THE SERVICE WRITER TAKE CARE OF THEIR CUSTOMERS?? NICE SERVICE. i HAVE BEEN IN TWICE TO PICK UP TOUCH UP PAINT, NEITHER TIME DID THEY HAVE IT, I ORDERED IT, BUT SOMEONE KEEPS SELLING MY SPECIAL ORDER TOUCH UP. More
by TAMOORE
Employees Worked With
MULTIPLE - UNKNOWN, NO INTRODUCTIONS
October 27, 2011
Nate, the salesperson with whom we initially, and finally concluded the deal, was most excellent in every way. He tried his very best to work with us and to satisfy us on the deal, especially after the firs concluded the deal, was most excellent in every way. He tried his very best to work with us and to satisfy us on the deal, especially after the first deal, on another EX that we assumed that we were dealing for was withdrawn, even after we had settled on a price/deal. Nate did an outstanding job, before, during and after the purchase. We were very much non-plussed by Gerald and Alberto, who entered into the negotiation, after we had indicated the vehicle that we were interested in purchasing, as after the aforementioned deal was withdrawn, they simply had nothing more to do with us. More
by richkaykia
Employees Worked With
Nathan Hall; Gerald, Alberto
October 15, 2011
I had my 2010 Kia Soul in for a basic oil and tire service, 10/14/2010 and was greeted by Kristie before I even got out of my car! Wow...was impressed. She was very pleasant and took care of all my r service, 10/14/2010 and was greeted by Kristie before I even got out of my car! Wow...was impressed. She was very pleasant and took care of all my request and noted some minor problems I asked her to look into. No problem and everthing was written and detailed out. An older couple pulled up into the service area and called me over to talk about my KIA Soul as they had just finished a test drive in a new 2012 Soul. I could not have been more pleased to tell them about my excellent experiences with mine for the past few years. After looking at all the new vehicles around I moved to the showroom and found a super clean vending area with drink, food and many other amenities. What a treat to find. David, the Service Tech working on my Soul came in and discussed some findings on my car and was so detailed and attentive to my needs. What a refreshing visit I had, in the fact several years ago things had been somewhat different. Take a Look For Yourself. James More
by James Canada
Employees Worked With
Kristie-Service Underwriter / David-Service Tech
October 14, 2011
I had brought my vehicle in for service in morning and was greated fst and with a smile. ( always nice ) I was in and out with in half an hour and my car washed I enjoy the cafe they have also. the coffee was greated fst and with a smile. ( always nice ) I was in and out with in half an hour and my car washed I enjoy the cafe they have also. the coffee is always hot and the dounuts fresh.. great job guys !! More
by wdhopper
Employees Worked With
Patrick Bianchi
October 04, 2011
Always satisfied with service at Bill Bryan Kia. The Always satisfied with service at Bill Bryan Kia. The staff is professional and curtious at all times. Been an owner since Jan/11 and am extremely p Always satisfied with service at Bill Bryan Kia. The staff is professional and curtious at all times. Been an owner since Jan/11 and am extremely pleased. More
by momtobunch
Employees Worked With
Herbert E Jacqu/991*W*
October 04, 2011
Until yesterday 10/3/11, I was a 'car dealership' hater. Until yesterday 10/3/11, I was a 'car dealership' hater. I had purchased a brand new vehicle in 2008 from a dealership in Orange County and that expe Until yesterday 10/3/11, I was a 'car dealership' hater. I had purchased a brand new vehicle in 2008 from a dealership in Orange County and that experience was a nightmare. I promised myself at that time and over the next 3 years that I was an 'anti dealership' car shopper from now on. I swore I would never step foot into another car dealership again. I started searching for a used Toyota Camry about 2 months ago, in my search I stumbled on a car I liked listed by Bill Bryan Kia of Leesburg for sale by them. The car looked great and was just what I was looking for, so I emailed the dealership with some questions. Kimberly in Internet Sales responded immediately and answered my questions about the car, even walking outside to check the tire wear and some other things I had asked about. I then emailed her to thank her, said I would continue to shop for a Camry, but might consider looking at her car. I then went on to tell her why I was reluctant to buy any car from any dealership ever again. Kimberly at that point assured me that Bill Bryan Kia would not disappoint me in any shape, form or way. She was professional and very nice, taking a personal interest in my car shopping experience and in me. Kimberly and I emailed and talked several times after that about that Camry, she checked in with me ever few days, but I didn't have time to venture the 40miles to her dealership to see the car. Finally yesterday I had some time, called Kimberly, the car was still available and so I decided to make a 40mile trip to Leesburg to see the car. I was greeted by Kimberly who then introduced me to Jason who was my salesman and we went for a test drive. Jason was also extremely friendly and didn't put any pressure on me at all. We went back to the dealership, sat down, bantered a little bit over the listed price and the offer on my trade in, we came to an agreement and I bought the car. My last step in the process was with Brad in finance. He too was friendly, organized and thorough, making me feel secure in my purchase. Everything was great. Thank You Bill Bryan Kia, I'm a VERY happy customer! More
by mnoblitt
Employees Worked With
Kimberly/Internet, Jason in Sales and Brad in Finance
September 30, 2011
everything was done in a friendly and timely manor.it doesn't get any better than that! every one at the dealership was very friendly and helpfull. doesn't get any better than that! every one at the dealership was very friendly and helpfull. More
by pkandt
Employees Worked With
Erica Tankersle
