Kia of Leesburg

Very helpful staff. Very good selections of both new and used vehicles on the lot. Very good selections of both new and used vehicles on the lot. More

They are very professional. Very kind and caring. Very polite. Very good at defining the problems with your car and explaining what needs to be done. Very kind and caring. Very polite. Very good at defining the problems with your car and explaining what needs to be done. More

Friendly,clean waiting area with snacks and drinks. Waiting time was less than expected. Always leave with a clean car. Waiting time was less than expected. Always leave with a clean car. More

The salesman that sold me the auto was on his game and knew what he was talking about. knew what he was talking about. More

We got off to a slow start but the service staff did an excellent job getting caught up and then surpassing my expectations. Thank you! excellent job getting caught up and then surpassing my expectations. Thank you! More

I give 5 stars each to: Laurel Kruse (sales), Max Parada (finance), and Jose Rivera (sales). (finance), and Jose Rivera (sales). More

Every thing was taken care of Even my map trip it was so appreciated nice people who care about each one needs appreciated nice people who care about each one needs More

Went in yesterday to look at a few cars and went home with a Kia Sportage. Laurel was our salesperson and she was very knowledgeable and sweet. Very happy with my car so far. with a Kia Sportage. Laurel was our salesperson and she was very knowledgeable and sweet. Very happy with my car so far. More

Warranty work completed and people were very courteous and friendly. Oil change also done on service… and friendly. Oil change also done on service… More

**APPOINTMENT:** Where do I start? *(Make sure you read the pricing part)* I had an appointment with Laurel. She texted me 30 minutes before the appointment to confirm, and I arrived 1 *(Make sure you read the pricing part)* I had an appointment with Laurel. She texted me 30 minutes before the appointment to confirm, and I arrived 15 minutes early. We waited 5 minutes before the appointment to walk in, and when we did, Laurel saw us. But suddenly, she was overbooked, and someone else had to help us. I'm not saying it was because of the color of our skin, but the whole experience felt strange from the beginning, as if they didn't want "us" there. Laurel told my wife that someone else would help us, never apologized for the miscommunication, and wasn't polite at all. **TEST DRIVE:** Now let's talk about the guy who "helped" us. I don't like a pushy salesperson, but this guy didn't seem interested in selling this car to "us" at all. He knew nothing about the Wagoneer and couldn't answer any of our questions. I already had my financing through Chase for $75k. I did NOT disclose this amount to them, and it was NOT a *pre-approval*. I was fully funded with $75k! **PRICING:** After the test drive, we returned to the dealership, and the guy was on his phone, barely interacting with us. He then walked into the dealership, leaving my family and me outside. We sat down to discuss numbers. The SUV's *sale price* was listed at $53k, but they claimed that the online price wasn't accurate because they sell at *market value*, which was $58k. By the time all fees were added, the price for the Wagoneer was $65k. (I have screenshots of the original price and their policies before they changed them online to match their lies!!) One of the managers approached us aggressively, claiming he was losing money by selling it for $65k (what a joke)! Then he said something odd that made me feel like they were trying to provoke me into reacting as an "angry black man." It wasn't his words, but rather how he said them, that made me wonder. He said, "Well, after all this, thank you for being kind to us," as if he knew they had treated me poorly on purpose. **MANAGER'S CALL:** Today, I received a call from another "manager" (who should be FIRED ASAP). He asked if I was still in the market. I told him that, given how my family and I were treated, I wouldn't be buying from them. He then said, "Well, I'm a manager. Tell me about your experience." I started explaining that the customer service was subpar (trash), and he interrupted me, saying, "The customer service IS WHAT IT IS!" He never apologized, never acknowledged my frustration, never asked who I had worked with who provided such poor service. With a manager like that, it's no wonder the employees behave the way they do. Lastly, Kia of Leesburg, I (the young Black guy) could have purchased the most expensive car you sell! However, I refuse to enable you to treat people this way by supporting your business. This entire dealership belongs in the TRASH! More