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879 Reviews of Kia of Everett - Service Center
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Verified Customer
June 12, 2024
My experience at the Kia Everett service station left much to be desired. I brought in my 2023 Kia Sorento, still under warranty, to address a fogged headlamp on the driver's side. Despite expecting a st much to be desired. I brought in my 2023 Kia Sorento, still under warranty, to address a fogged headlamp on the driver's side. Despite expecting a straightforward fix, I was informed that the replacement of the headlamp panel, costing around $3000, wouldn't be covered by the warranty. The reason? Allegedly, damage caused by an external object like a stone doesn't qualify. I pressed the representative for clarification, as there were no visible signs of impact, but received no satisfactory explanation. Despite promises of follow-up, my inquiries were met with silence, with no returned calls despite multiple attempts. Frustrated by the lack of communication and assistance, I reached out to other Kia service centers in Shoreline, Tacoma, and Kirkland, all of which assured me the repair would indeed be covered under warranty. Ultimately, I took my car to the Tacoma (Fife) service station, where they promptly addressed the issue at no cost to me. It's baffling that while warranties are typically backed by the parent company, this service center (Kia of Everett) seemed hesitant to honor it. The poor communication and reluctance to uphold warranty commitments were deeply disappointing. More
by Sanjeevi.vemuri
Employees Worked With
June 11, 2024
Great customer service. I always feel welcomed by the service team. They do a good job of keeping me informed of the progress of service and repairs. I always feel welcomed by the service team. They do a good job of keeping me informed of the progress of service and repairs. More
by slp
Employees Worked With
June 10, 2024
Great service team. I always appreciate the supportive, honest and helpful support from Eri and the team. I always appreciate the supportive, honest and helpful support from Eri and the team. More
by mariamadarboe4
June 10, 2024
I am very happy for great service if I ask something they will do it for me thanks you. will do it for me thanks you. More
by cn10021956p
Employees Worked With
Other Employees :
Thida Blair, Wes Wendell, Jeff Kinney
June 10, 2024
This is a really awesome dealership! They made the process the best it could be when buying a car and really understood my needs. I would highly recommend this dealership and especially They made the process the best it could be when buying a car and really understood my needs. I would highly recommend this dealership and especially Tyler Glaze, Izzy and Kia Rob! More
by weisse.katie
June 10, 2024
Seven months later They are still treating me like the best. Always willing to help with any questions. best. Always willing to help with any questions. More
by lamipa77
Employees Worked With
June 10, 2024
Got me in quicker than any other Kia service in my area. Courteous staff. Had the parts needed in stock. Courteous staff. Had the parts needed in stock. More
by Jenn
Employees Worked With
