Kia of Cleveland

Very Pleasant I wasn't expecting to purchase, just look and talk. I saw a SUV online that I thought would be good for me, pre-owned, not a lot of miles, and in my p I wasn't expecting to purchase, just look and talk. I saw a SUV online that I thought would be good for me, pre-owned, not a lot of miles, and in my price range. My sister and I drove up from Chattanooga, we parked and immediately Lawrence comes over and takes me right to the vehicle. He gave me info on that SUV and a couple of others, next he got the keys and then off for a test drive. It went well. We get back and everything went fast but smoothly from there. At this point I'm still just seeing what they have to say and not ready, but after talking to Andy and getting the payments I was looking for, it was too good not to go ahead and purchase. I was in need of a vehicle and I truly believe this was meant for me. The whole process was smooth and they were very nice to work with. So if you are in need, go check them out! More

Excellent Service My husband and I drove up there right at closing time on just hopes and dreams of qualifying for a new car after my old car stopped working. The wonde My husband and I drove up there right at closing time on just hopes and dreams of qualifying for a new car after my old car stopped working. The wonderful staff still showed us several different cars to look at that would be in our budget. After finding the car that I fell in love with, our salesman Michael Pilkey and the manager both kept us updated on how the application progress was going. I feel like the staff went above and beyond to make sure we drove home in a new car that night and I couldn't be happier with my car. I highly recommend Kia of Cleveland to anyone looking at purchasing a new car that has the best customer service I have encountered in a very long time. More

Great service Great customer service and very friendly .. Very helpful and explained everything about the process We arrived at the dealership late in the evening Great customer service and very friendly .. Very helpful and explained everything about the process We arrived at the dealership late in the evening and left long after they closed and they took care of everything as if they were still open and didn't rush us out took they're time to explain the features in the car More

Great job! Shaun took great care of us!!! We wanted a 2012 Ford Focus. We walked away on a great deal! At just the right price. I give Shaun an excellent rate, K Shaun took great care of us!!! We wanted a 2012 Ford Focus. We walked away on a great deal! At just the right price. I give Shaun an excellent rate, Kia I give a 4 1/2 due to a slight problem but was fixed immediately. I would recommend them to family and friends. More

Excellent Customer Service!!!! My sales rep was Shaun Martin and he was absolute wonderful. Very friendly, outgoing, kept me laughing the whole time. We were there for 4 hours. We c My sales rep was Shaun Martin and he was absolute wonderful. Very friendly, outgoing, kept me laughing the whole time. We were there for 4 hours. We couldn't get financed because since my husbands motorcycle accident, our credit scores have dropped a lot and I wasn't expecting to be able to buy anything. Shaun spent the whole time with us. He never left us for other customers. He played with my son and had him laughing and playing almost the whole time. We were denied by every bank that they do business with but the manager called in a favor for us and got us approved with a bank that he knew somebody. at. The entire staff was very friendly and I couldn't have asked for a better sales rep to help us.They bent over backwards to get us into a new vehicle. I've never experienced customer service as wonderful as I did there. I can honestly say that if I ever buy another vehicle I will go there again. I have already been recommending them to everybody I know. They were amazing and went above and beyond to help us. I can't express my gratitude. Shaun is amazing and he was so wonderful with my son. Most sales reps will just blow off a kid and go on but not Shaun. He was very impressive. More

First time purchasing a new vehicle I was very skeptical about going to look at new vehicles because I filed bankruptcy a few years ago. My husband and I decided to go check them out a K I was very skeptical about going to look at new vehicles because I filed bankruptcy a few years ago. My husband and I decided to go check them out a Kia of Cleveland. The sales rep Matthew was very helpful and not too pushy. He listened to what we were looking for and explained the differences in the models offered. He was patient to answer our questions and showed us everything about our car before we left the lot. Brandon was awesome in helping us find the lowest rate available and explaining the different warranties offered. We were very surprised that we were able to go in on Saturday morning and in less than 2 hours drive off with a brand new car!! More

Professional and GREAT, FRIENDLY Service Sales Rep Lawrence Taylor was great and had wonderful product knowledge. I shared what I was looking for and price range I needed to stay in for my bu Sales Rep Lawrence Taylor was great and had wonderful product knowledge. I shared what I was looking for and price range I needed to stay in for my budget. I got what I asked for. Awesome 1st vehicle for my daughter. I will go back to Kia of Cleveland, TN when I am ready to trade my Honda. Thank you Kia of Cleveland, Tn for such a great experience; and to Lawrence Taylor for his professionalism. More

Kia of Cleveland, Tn. I have bought many cars over the years and the staff of Kia of Cleveland have to be the nicest, most friendly and helpful of all the Dealerships I hav I have bought many cars over the years and the staff of Kia of Cleveland have to be the nicest, most friendly and helpful of all the Dealerships I have ever been to. I do not give praise lightly. They absolutely made me comfortable to sign my Name. I had to file Chapter 7, 7 years ago and was ABSOLUTELY terrified to commit to "Credit". I had excellent credit before the tragic year that caused the bankruptcy. I had no trade-lines for 6 years and then be treated like I was the most important person by everyone there. The sales staff, service staff and the receptionist are Super. This is honestly the best experience I have ever had buying a car. My salesman is new and I think he has found his true calling. He is a family man and proud of that. Thank you Kia of Cleveland. I will spread the word. More

great experience! Had such a good experience ! Would recommend anyone to go here. So glad I chose kia to go to first. Everyone should choose kia of cleveland! Had such a good experience ! Would recommend anyone to go here. So glad I chose kia to go to first. Everyone should choose kia of cleveland! More

Give only 1 key Love the car but was disappointed that when I picked up the vehicle after spending over $25,000.00 I was informed it only had 1 key to the vehicle and Love the car but was disappointed that when I picked up the vehicle after spending over $25,000.00 I was informed it only had 1 key to the vehicle and I would have to purchase myself if I wanted another key.......I will be calling the manager especially after spending that kind of money....they should make it right! More