Kia of Carson - Service Center

15,000 mi checkup After placing three separate calls and leaving messages with the service department, I was very disappointed that I did not hear back from anyone con After placing three separate calls and leaving messages with the service department, I was very disappointed that I did not hear back from anyone concerning the service reminders that kept coming up on my car computer. On Sunday I called Kia one more time and was able to get in touch with Shawn in the service department. He was great because he went through all of the needed service within the 15,000 mile check up that my car should get along with the pricing and suggested that I come in the next day. I met with Shawn on Monday, February 19, and he again went over the service to be done, the pricing and the time frame within which I could pick up the car. He made it very easy for me. More

Your service department is top notch. Yuri, my service representative, has been informative, courteous and a pleasure to work with. She has answered all of my dumb questions. She has taken Yuri, my service representative, has been informative, courteous and a pleasure to work with. She has answered all of my dumb questions. She has taken the initiative to inform me of future manufacturer recommended service. She has described what each service would entail and why it was recommended. A sign of a true professional! Yuri has demonstrated to me an expert level knowledge of my 2015 Kia Optima. More

Good Experience Jose Luna was my service representative and he was very friendly, very courteous, very knowledgeable and very helpful. I look forward to working with Jose Luna was my service representative and he was very friendly, very courteous, very knowledgeable and very helpful. I look forward to working with Jose again. More

Helpful Staff is always helpful. Although the wait is a little long for me 2+ hrs even when I have an appointment. But convient to me. Staff is always helpful. Although the wait is a little long for me 2+ hrs even when I have an appointment. But convient to me. More

I always get fantastic service from Car Pros Kia Yuri always makes sure I receive excellent service. The is my second Kia, and Yuri made sure that my service needs were met for both cars. Yuri always makes sure I receive excellent service. The is my second Kia, and Yuri made sure that my service needs were met for both cars. More

Service He knew what He was doing. I was there for 2 hours. I wished it would have been 1 hour. I didn’t like that in the system it doesn’t show that I don’t He knew what He was doing. I was there for 2 hours. I wished it would have been 1 hour. I didn’t like that in the system it doesn’t show that I don’t have to pay. More

Amazing friendly staff Because the whole staff was very friendly it was my first time coming in for maintnance and and they were so helpful I felt like i was completely take Because the whole staff was very friendly it was my first time coming in for maintnance and and they were so helpful I felt like i was completely taken care of Cesar was so friendly and took care of us fast More

Service visit No complaints, All was good. I have nothing more to say and ibdpnt appreciate having to write a paragraph. I will not do your surveys in the future No complaints, All was good. I have nothing more to say and ibdpnt appreciate having to write a paragraph. I will not do your surveys in the future if this section is REQUIRED More

Shaw was great!! I usually hate coming in for service but shawn was great and looking forward to scheduling more work with him, I felt like he was not trying to sell m I usually hate coming in for service but shawn was great and looking forward to scheduling more work with him, I felt like he was not trying to sell me something I didn't need or waste money on unnecessary things. He listened and heard me truly say I just want to make sure the car was safe for my daughter driving. More

Service Visit Overall service is good. They're clear about the requirements, and the process itself. Typically finish sooner than expected, which is a plus. Their c Overall service is good. They're clear about the requirements, and the process itself. Typically finish sooner than expected, which is a plus. Their car wash service for getting your car serviced is incredibly mediocre. I will passing up that opportunity the next time. Service to the car itself plus waiting "amenities" are good. More