Kia of Carson - Service Center

My experience with Cristina Benitez and Carson of Kia has been nothing short of spectacular. Kia of Carson is not the closest Kia dealership to my home, but it is the only Kia dealership that I do (and wil been nothing short of spectacular. Kia of Carson is not the closest Kia dealership to my home, but it is the only Kia dealership that I do (and will continue to do) business with. The dealership is a little shy of 20 miles from my home, but the great customer service that I receive is absolutely worth taking the drive. The service department, especially Cristina, is always professional, attentive, honest, and friendly too, when I need service/maintenance on my vehicle, or even when I just have questions. They are also very accommodating with scheduling appointments and they make everything very smooth and easy through the use of things like sending status updates via text, as well as allowing for payments to be made through the website or link sent via text. They are very thorough with the videos of the inspections that are sent and the documentation that is sent. As a woman, I feel safe dealing with Kia of Carson. I also love that they will drop me off and pick me up from the mall while I wait for my vehicle. I truly appreciate the service that I receive from Cristina Benitez and at Kia of Carson. More

Kaitlyn is such an attentive person. She listened well to my concerns about my car and my budget. She took the time to explain the services I needed and the importance. She never acted a She listened well to my concerns about my car and my budget. She took the time to explain the services I needed and the importance. She never acted as if she was in a rush, yet I know your service department is extremely busy. I’ve owned 3 Kia’s and I’ve bought them all from your dealership and I’ve never been fully satisfied with the service department. Typically you don’t return calls, my appointment time is always overbooked, and often there is a can’t do attitude as opposed to a can do mentality. I’m in the customer service business and Kaitlyn just restored my confidence in Kia of Carson. Honestly, she should be mentoring the rest of your staff. She truly knows how to satisfy her customers and retain your customer base. I felt like I was dealing with a real person as opposed to a bot. More

Alexis, thank you so much for your help ! ! My vehicle was stolen, I was so sad. You assured me that you would take of my baby! And you sure did you said you would do. I really really appreci ! My vehicle was stolen, I was so sad. You assured me that you would take of my baby! And you sure did you said you would do. I really really appreciate you! You even checked in on me a few days after I picked up my vehicle. That’s great customer service & care. Thank you!!! More

Awesome experience working with Johnny Jimenez. .make sure you ask for him when you come have your vehicle serviced. He was beyond helpful and made sure to answer all my questions. .make sure you ask for him when you come have your vehicle serviced. He was beyond helpful and made sure to answer all my questions. More

Vanessa was service advisor and she was very helpful. Will ask for again next time Will ask for again next time More

Luis villa helped my with my ev6 recall. Got me in and out fast. Thank you Kia Got me in and out fast. Thank you Kia More

At KIA of Carson, they show that they care about their customers, with providing great customer service. customers, with providing great customer service. More

My Kia Stinger recall work for the turbocharger took 3 full days for 3 hours of work and an extra wasted day when nothing was done. In May, 2024, Kia of Carson contacted me for an appointment to do the full days for 3 hours of work and an extra wasted day when nothing was done. In May, 2024, Kia of Carson contacted me for an appointment to do the recall work. The recall notice said the work should take 3 hours +. When I dropped the car off, my service advisor said the car would be ready in 4 hours. When I picked it up, no one said anything about the work not being done. I discovered the work had not been done after I received an email the next day saying the part was ready. When I complained, Nicole, the scheduler, said for the first time that all recalls take two visits. She said that the first visit is 3-4 hours for inspection and the second is 24 hours for the work. She didn't explain why the service advisor said the car would be ready in 4 hours. She said that Kia of Carson has only two tools to do the work so that only two cars per day might get done. I think the required two-visit story is a lie because it is not supported by Kia forums or the recall notice. Kia is trying to justify making an appointment when they don't have the parts or tools to do the work. If Kia makes the appointment for the recall, Kia should have the part and the tool rather than trying to sell additional services such as oil change, tire rotation and suggested maintenance. In my case, they got me to pay for an oil change and I declined other suggested and expensive maintenance because my Kia has low mileage. To accommodate my complaints, I was promised a rental car. However, it turns out that Kia's rental cars were not currently available. The guy in charge of rental cars said Kia must call my insurer to verify that I have adequate coverage. That took a three-party telephone call to allow my insurance company to verify coverage. After Kia confirmed coverage, I was rescheduled. I don't know why they couldn’t schedule me first thing in the morning (even months out) when they have the parts and the tool available and then I can pick up the car in a few hours. I went to Kia early in the morning and my new service advisor said my car would be done by the end of the day. 3 full days later at 4pm, the car was ready. I was not successful in getting texts or telephone calls returned during those 3 days to discover the status of my car. The only explanation I received on the day I got the car back was that they were backed-up. I was told that during the past two days, they had 100 requests for recall work -- mainly non-Stingers. It's hard to believe that the 3 hours of work took 3 full days and they couldn't predict the backup before inconveniencing me again. What a mess. What bad customer service not to return telephone calls or texts regarding the cause of the delay or condition of the car. More

Christina has been a god send she has truly gone out of her way to help me ❤️ she has been my advisor for a couple of years now ❤️she gets a 5 star from me her way to help me ❤️ she has been my advisor for a couple of years now ❤️she gets a 5 star from me More

I appreciate my dealership they always take care of my vehicle needs. And Yuri my service person is the best.. vehicle needs. And Yuri my service person is the best.. More