Kia of Carson - Service Center

Both times I’ve been helped by Juan. And he is down to earth person and he’s customer service is superb. Go see Juan in service. And he is down to earth person and he’s customer service is superb. Go see Juan in service. More

Thank you Juan for the for explaining the recall and details for my telluride and the great customer service. I will bring my vehicles to you from now on. details for my telluride and the great customer service. I will bring my vehicles to you from now on. More

came in for service and had a pleasant experience. although the wait to check in was long, the service was quick and I felt like it was worth the wait. although the wait to check in was long, the service was quick and I felt like it was worth the wait. More

I have an issue with the service advisor, I was told I needed additional important service, I requested a quote but never received it needed additional important service, I requested a quote but never received it More

I came in for my Regular Service, Joseph Hernandez checked me in and he was Efficient from beginning to end, he explained everything that needed to be performed. Will Definitely Return checked me in and he was Efficient from beginning to end, he explained everything that needed to be performed. Will Definitely Return More

Thank you Juan for the service and detail explanation of the service perform and recalls. See Juan he’s your go to person in Service. the service perform and recalls. See Juan he’s your go to person in Service. More

The wait time for an oil service was more than 3hours. Making an appointment was irelavent we had a 11am appointment and recieved our car till 3pm. They need to improve on the system of sticking to an ap Making an appointment was irelavent we had a 11am appointment and recieved our car till 3pm. They need to improve on the system of sticking to an appointment time frame. This way you are in and out quicker. More

It is always a breeze to get my car serviced! Cristina B is the best! Cristina B is the best! More

Andrew was great! He was an excellent communicator, making sure we were always aware of everything that was going on. He was an excellent communicator, making sure we were always aware of everything that was going on. More

Went into take my vehicle to get some recalls done was quoted a wait time of 5 to 6 hours which is no problem. I understood that when I went in however, once the car was finished, I didn’t receive a text quoted a wait time of 5 to 6 hours which is no problem. I understood that when I went in however, once the car was finished, I didn’t receive a text that the car was finished and I only asked because the 5 to 6 hour timeframe and pass by 45 minutes in the car was done about 40 minutes prior to me asking, I didn’t went to the young lady they received me initially when I arrived and she said that she did send me a text I ever I never received it or else I would not be showing up trying to find out when my car will be ready and then went to the front cashiers this where there were two young ladies, and I stood there for about 15 seconds And they did not acknowledge me at all. I had to say something first, so that I could get the car out and get out of there overall the service itself was OK and hopefully this was a one time thing but having to spend 40 minutes past the time the car was ready and then , the cashier’s pretending I was invisible when I was standing right in front of them is crazy. I will be visiting another dealership when something like this xxxx ever come up again. More