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Kia of Carson - Service Center

Carson, CA

4.8
442 Reviews

442 Reviews of Kia of Carson - Service Center

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November 03, 2021

Took my 2017 optima hybrid in for engine knocking noise on 8/26/21 the next day got a message stating the tech had checked it and it was done. They informed me the tech wanted to check right lower passenge More

by Takenadvantage of
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leslie Balderas
November 02, 2021

My husband and I purchased a 2016 Kia Optima from Carmax and in less than 5 months, there was an issue with the starter. The car was still under warranty but Carmax advised that we need to take it directly More

by bostonbaby1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blanca, Eric Espinoza
November 01, 2021

Just a horrible customer service. We sat for over an hour in our car and not even one service advisor had approached us to tell that they will be with us shortly. Over an hour, yet when I approached the mana More

by Eric.12761
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager, Eric Espinoza
September 13, 2021

WORST EXPERIENCE WITH A DEALERSHIP EVER! I have been having issues with my car since the beginning of July. I have taken my car to Kia of Carson a total of 5 times in the past two months for a rattling More

by JNore82
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie, Eric Espinoza
August 07, 2021

Does not return your call and not very helpful. Don't ask for a loaner because they don't have any loaners More

by Jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony, Eric Espinoza
Aug 07, 2021 -

Jean responded

If someone leaves you a message make sure you respond. COMMON COURTESY

Aug 11, 2021 -

Kia of Carson responded

Hello Jean, I'm sorry to hear about your experience. We have a fleet of over 90 loaners, but due to parts shortages, more and more customers are staying in loaners for longer periods of time. We would add more units to the fleet, but we don't have any new car inventory. We are working off a waiting list for loaners. There is no excuse for the poor communication. We are in the process of adding more staff to improve our service. If your issue has not been resolved, please contact me directly at will.amiri@kiaofcarson.com.

June 23, 2021

Rarou is one of the most helpful people at the Kia dealership. He was very kind and went above and beyond to help me out with anything I needed. More

by Skim
Recommend Dealer
Yes
Employees Worked With
RAROU KONG
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021

KIA of Carson dearship is amazing.Tino Hurtado was KIA of Carson dearship is amazing. Tino Hurtado was incredibly patient, helpful, and understanding of all of my questions and concerns. He provided m More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celestino Hurtado
April 27, 2021

Made an appointment on the 24th of April at 8am. I waited until 11am to ask about my car. The service advisor was gone for some reason and then I later found out that they had to keep my car over the weekend More

by Madman26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Espinoza
November 14, 2020

Made an appointment last Wednesday Veterans Day 11-11-2020 12:30. When I get there I could tell it was busy I was about to leave but no I need my oil changed and I have an appointment.. Jose Estell More

by Sonyanndlght
Recommend Dealer
No
Employees Worked With
Jose Estella
October 06, 2020

I came in for an oil change, left out with a new car. I really want to thank Davonna for her fast but excellent service. Davonna made buying a car fun again. Very professional, and very down to earth, and More

by toni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAVONNA SUTTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Espinoza
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