Kia of Carson - Service Center

Even with an appointment, I have to wait between 3 and 5 hours just to have my vehicle checked or serviced. The service advisors are a total joke. They are the middle person between the mechanics and the hours just to have my vehicle checked or serviced. The service advisors are a total joke. They are the middle person between the mechanics and the customers, but they seem to avoid customers as much as possible. They ignore text messages, emails, and phone calls. Especially after 5pm, no one answers the phone at the service desk. They are more interested in looking at their cellphones than in helping customers. They never have courtesy vehicles available. They don't seem to care how much money customers spend at their dealership. It would also be nice to have some water and coffee available for customers. It is July 2023, and COVID-19 is no longer an excuse. More

Great customer service. Great timing and organization. Loved the improvement in my personal vehicle. Thanku Great timing and organization. Loved the improvement in my personal vehicle. Thanku More

They typically do a good job. I may have questioned a couple things in the past, but overall good service I may have questioned a couple things in the past, but overall good service More

Baylee was courteous, professional, and timely with all her communication with me during my service! her communication with me during my service! More

Andrew is awesome, he conveys info well and works for his customers in difficult circumstances. customers in difficult circumstances. More

I have been coming to KIA of Carson for years! Wouldn't go to any other dealership!! Wouldn't go to any other dealership!! More

Awesome experience working with Johnny Jimenez, he helped me when I arrived at Kia to service my vehicle. Explained everything in detail and made sure I got my vehicle back the same day. me when I arrived at Kia to service my vehicle. Explained everything in detail and made sure I got my vehicle back the same day. More

Had my vehicle service with Johnny Jimenez. . he was very helpful and made sure to get me a ride home so I didn’t have to wait at the dealer while my car was serviced . . he was very helpful and made sure to get me a ride home so I didn’t have to wait at the dealer while my car was serviced . More

Vanessa was very helpful when I took my vehicle in. Although I was there for quite a while for my concern she kept me informed the whole time. Although I was there for quite a while for my concern she kept me informed the whole time. More

Luis was helpful with my visit. He showed he actually cared and kept me I formed. He showed he actually cared and kept me I formed. More