Kia of Carson

successful oil change and engine check the gentlemen who took car of my car was named Isaac.He remembered me from my last visit. He was the best.We discussed in detail what was needed to b the gentlemen who took car of my car was named Isaac.He remembered me from my last visit. He was the best.We discussed in detail what was needed to be done with my 2012 Kia Forte Sx It was handled in a timely manner He had me consult with the mechanic who was working on my car. Excellent work all around! 5 star treatment Always More

Exceeded my expectations The entire staff we dealt with was professional and knowledgeable in all aspects of the transaction. They had provided me the price and details of th The entire staff we dealt with was professional and knowledgeable in all aspects of the transaction. They had provided me the price and details of the vehicle through our conversations and text messages prior to my arrival at the dealership. Everything matched what was communicated by our sales representative, Gustavo perfectly. He made us feel like our business was a priority and the customer experience overall was excellent. I would recommend Gustavo and the entire dealership to all my friends. Thank you Mike More

Nice dealership, would recommend Came to the dealership "just browsing" but eventually was persuaded to buy a Kia Forte in part due to the zero percent financing offered. The salesma Came to the dealership "just browsing" but eventually was persuaded to buy a Kia Forte in part due to the zero percent financing offered. The salesman was knowledgeable and helpful and the "closer" was very friendly and efficient. More

Service Excellence Service is Great! Dealt with Jessica and Suhail and got the best service I could hope for and my car was ready faster than expected Service is Great! Dealt with Jessica and Suhail and got the best service I could hope for and my car was ready faster than expected More

Amazing customer service, Abby Guzman helped thru the scary process of purchasing a new car and she made everything so much easier and comfortable. Amazing customer service, Abby Guzman helped thru the scary process of purchasing a new car and she made everything so much easier and comfortable. Amazing More

Thank u Great customer service. They worked really hard to help me get the best deal for my situation. Very helpful and patient . I’m happy with my purchase! Great customer service. They worked really hard to help me get the best deal for my situation. Very helpful and patient . I’m happy with my purchase! More

Quick and simple. I'm a returning customer. This is my third vehicle from Car Pros Kia Carson. The sales people are very friendly and try their best to make sure you h I'm a returning customer. This is my third vehicle from Car Pros Kia Carson. The sales people are very friendly and try their best to make sure you have exactly what you are looking for. More

Charlatan Pros is what you should be called First off, I was lied to from the beginning. Donald told me that I was approved for a car and needed only $500 down. I bought all my paperwork to the First off, I was lied to from the beginning. Donald told me that I was approved for a car and needed only $500 down. I bought all my paperwork to the dealer and was handed off to Jonathan. This salesman seemed like a inexperienced rookie just eagerly waiting to make his first sales for the month. He gave me false confidence that they would help me with getting financed and kept reassuring me that this dealership performed miracles for those with challenging credit. I kept telling him that I needed to leave after an hour and a half to pick up my mom from work. He obviously was deaf to my voice and all he could see was a person he needed to take advantage of to make a sale. This is what I hate about young salesman. I have been nothing but cooperative and honest about my situation and was still being falsely lead on to believe that I had nothing to worry about. Sadly, they are no different than any other charlatan out there. At least, when I worked with a Kia dealership in San Diego, they didn’t hold me hostage at the dealership while they probe my family tree to see if I could have a willing member co-sign for me. I told Jonathan and the financing guy Ahmed several times I didn’t have one but they hassled me to call everyone I knew and ask them to allow this dealership to run a hard inquiry on their credit. I was honest in telling them that all my family members had below 600 credit score and had an open car loan on their report. Ahmed insisted on running their credit anyways and Jonathan assured me that the credit score is almost 50 points higher on their credit check than what we see online. That’s completely false. My credit score was only 2 point higher with the dealership running it verses credit karma. Now my spouse, myself and my co-signer all have hard inquires on our credit. Plus, they asked to put down more for down payment but I only bought the amount that Donald told me I needed to take a car home. I’m very disappointed that I was strung along by their sales team and then their finance guy gave me false information about the credit run. I told them nothing but the truth and they still thought they were smarter. If they’d just listen and have some respect for people, this would not have been such a bad experience for us. I was late to pick up my mother because Ahmed kept running his mouth telling me something I already knew. I tried to hurry him up and he seemed to be bother by that. Jonathan knew I had to leave at 1pm but this kid ran off and avoided my follow up call after I left the dealership. Car Pro is just another charlatan dealership with employees who don’t have any decency for humanity. Sucks that I wasted half of a beautiful day at this xxxx. I’ll never come back. More

Service I took my car in for an oil change and I had made an appointment. Shawn wrote up the paperwork quickly and promised the car in 45 minutes. It was done I took my car in for an oil change and I had made an appointment. Shawn wrote up the paperwork quickly and promised the car in 45 minutes. It was done on time and he came over and notified me as soon as it was done. More

Great Experience I went into Car Pros at the recommendation of a friend. Spoke with Kevin Z; he was very, very helpful, pleasant, not pressuring. Took less time than I went into Car Pros at the recommendation of a friend. Spoke with Kevin Z; he was very, very helpful, pleasant, not pressuring. Took less time than I thought to complete the deal. Very satisfied with the vehicle. More