Kia of Carson

Smoothest car shopping experience I have ever had. I shopped around and decided on Kia due to the new Telluride, after coming in and going over everything, this is luxury without the crazy luxury prices shopped around and decided on Kia due to the new Telluride, after coming in and going over everything, this is luxury without the crazy luxury prices of Mercedes, BMW. Cabin is roomy without feeling like too much of a car to handle, drives smooth, great new car Kia!!! I was referred here and worked with Tino Hurtado, definitely recommend him hands down. He did not just get me to buy a car and pass me off to the finance department. Checked in the entire time, handed over the keys after making sure car was wiped down, spotless and tank was full!! Gave me his card to call if I still had any questions after. Go see this guy! More

I've had my optima for a while now and I just have to say, I am in love!! I did get a used car, 2017 Optima Hybrid, but you wouldn't even be able to tell the difference or know. it was pre-owned No issu say, I am in love!! I did get a used car, 2017 Optima Hybrid, but you wouldn't even be able to tell the difference or know. it was pre-owned No issues at all and being a hybrid, the amount of gas I am saving now compared to what I use to is amazing. Especially with how crazy the prices are now. I had a question on a feature about the car, I called the salesman I worked with and he helped me for a whole 15 minutes!! That is amazing service. I am glad I kept his business card, you have to see him if you go. Thank you Tino Hurtado!!! More

So happy with my new 2022 Sorento! I wanted a roomy family car and it was time to upgrade. I was initially going for something smaller and then the salesman told me about the Sorento Hybrid!!! This car family car and it was time to upgrade. I was initially going for something smaller and then the salesman told me about the Sorento Hybrid!!! This car is beautiful, the captains chairs in the second row are great. Service was amazing, please if you go here ask for Celestino, I was referred so I called to setup an appointment with him, called him before I arrived so when I got there it was smooth and quick sailing. I got his business cards to pass around to my family looking for a new Kia! Loved the shopping experience and the car is amazing!! More

Came in with a family member to just be a translator and I am very pleased to say they have spanish speaking salesmen. My aunt went to another dealership and the spanish speaking salesman she got could not I am very pleased to say they have spanish speaking salesmen. My aunt went to another dealership and the spanish speaking salesman she got could not understand her properly, not great to work with someone you cannot communicate well with!!! We were referred here by our neighbors and I am so glad I asked them, we worked with Celestino Hurtado. Got his business card, called him, answered right away, he was off that day but he still came to meet us. That is great service!! K5 is amazing, screen is huge, rides so smooth and even the color reminds me of Dodger blue. Come see tino, call the dealership and ask for him, leave a message, he will call back! More

Took my 2017 optima hybrid in for engine knocking noise on 8/26/21 the next day got a message stating the tech had checked it and it was done. They informed me the tech wanted to check right lower passenge on 8/26/21 the next day got a message stating the tech had checked it and it was done. They informed me the tech wanted to check right lower passenger side of bumper to see if the engine knocking was coming from there I needed to authorize 2 1/2 hours (498$) More for the year down! I went to the dealership and had the service advisor to call the tech and ask if I could go on the test drive to show him what I heard once he had that he said it was a MisDiagnose and I needed a new engine, fast forward to Oct 13 (car been at dealership for 1 1/2 months) they text me saying the tech can’t finish my car because my battery is dead, I informed them it wasn’t dead when I drove it in there, called and Lia USA and informed them of this second attempt of fraud within and got text saying as a one good will they covered it got a text This morning 11/2/21 your car is ready for pick up I go down pay for the repairs and wait over an hour for them to bring me my car they never came I go to speak to the manager and they go look at last the same service advisor comes and say that they made a mistake and now I need a whole hybrid batter at the cost of 5727$ I’m like WOW! Then they in form me that my extended warranty does not cover it! This is a nightmare that refuse to go away . I’m in the process of finding a lawyer to file a suit against these people from the top of this dealership to the bottom it’s bad everything I have I have documents to back up . DO NOT BUY ANYTHING FROM KIA OF CARSON OR ANY KIA DEALERSHIP ITS ALL THE SAME. More

My husband and I purchased a 2016 Kia Optima from Carmax and in less than 5 months, there was an issue with the starter. The car was still under warranty but Carmax advised that we need to take it directly and in less than 5 months, there was an issue with the starter. The car was still under warranty but Carmax advised that we need to take it directly to the Kia dealer to fix, so we took it to Trophy Kia of Carson in December 2020. We needed a loaner which Carmax could not offer at the time. So, the service department advised us that if we went to Enterprise and got a rental, once the car is ready we would be reimbursed for the rental. Since December, I have called and emailed numerous times, but to no avail. Finally, last week ( and I don't why it took me so long to do this) I actually go up to the service department and found out they made the decision to deny my reimbursement back in March 2021 due to some policy. First of all, I was never notified of this decision...and secondly WHY am I being denied??!! Why aren't your employees trained on this "policy"? Now I feel like I have been cheated out of $200 and I really just want MY MONEY BACK!!!!! More

Caleb is such a great sales person, he’s professional and extremely Knowledgeable about Kias products. He helped without talking down to us and really treats you like he cares. You can tell he’s a genuine pe extremely Knowledgeable about Kias products. He helped without talking down to us and really treats you like he cares. You can tell he’s a genuine person and not a typical salesperson. This is the person you want to meet when buying a car! Thanks Caleb! More

Just a horrible customer service. We sat for over an hour in our car and not even one service advisor had approached us to tell that they will be with us shortly. Over an hour, yet when I approached the mana in our car and not even one service advisor had approached us to tell that they will be with us shortly. Over an hour, yet when I approached the manager of service department to let him know our frustration. He said, because we were just walk in, they have to finish servicing those with appointments. Understandable, but why are we not being told ahead of time that such is the process? Frankly I will not recommend Kia customer service to anyone I know. This is just totally unacceptable. I am planning to sell this car when able and never even bother to consider buying another Kia period. 12 service advisors in a given day and not even one says helllo or hi and yet they are just tinkering on their cell phones or computers pretending to be busy. What a terrible experience we had. More

Please come and see Frankie, he is Great!!! I am so Please come and see Frankie, he is Great!!! I am so happy with my car! Please come and see Frankie, he is Great!!! I am so happy with my car! More