Kia of Carson

Excellent service. Test drove the new EV sex with Richard even though I formed him I wasn’t ready to buy. Showed me all the features and benefits the best she could. It Test drove the new EV sex with Richard even though I formed him I wasn’t ready to buy. Showed me all the features and benefits the best she could. It’s a brand new car and wow it’s amazing More

Originally was looking for a used car but after browsing around and going over different makes and models, I ended up getting a new Forte. Great service from the guy I worked with, highly recommend Tino! I around and going over different makes and models, I ended up getting a new Forte. Great service from the guy I worked with, highly recommend Tino! It was not about upselling to a new car, but he listed to the features I wanted, crunched numbers with me and I am so glad he saw me looking and came up to me in the lot. Very friendly and a great listener, for real, ask him for him if you go, TIno H!!! Wife loves we got new for the same payment as a used car. More

Hart was super easy to work with. He made it super easy for us to purchase a vehicle. we agreed over email the pricing everything. When we got to the dealership in person. He showed u He made it super easy for us to purchase a vehicle. we agreed over email the pricing everything. When we got to the dealership in person. He showed us the offer on paper so there was no confusion. We were in and out in no time. More

One of the worst places in the world. I wouldn't recommend the service dept. to anyone. Go elsewhere to buy and service a vehicle. 2017 Kia sorento. One of the worse experience I've had i I wouldn't recommend the service dept. to anyone. Go elsewhere to buy and service a vehicle. 2017 Kia sorento. One of the worse experience I've had in my 55 yrs. of life. Highly dissatisfied. Not sure if they hire top rated mechanics here. From the Weekly Receptionist, to the Sales District Manager Willi, that service center need to be revamped. Kia Coporate office need to visit this awful service center real soon. Was just there this Sunday 2/27/22. And observed and another very unhappy customer, that was waiting to here from a manager before she left with her vehicle. My car was there since 11/27 needing a motor. Finally they motor came in on Wednesday, I was contacted by the service guy Rios that my car was finished on Saturday 2/26/22/ He stated "The mechanic test drove it, and checked out everything, and it was ready to go". I told him I would be there on Sunday to pick it up because I was working at the time of his call. He gave me the thumbs up on the pick date. I got there to pick up my vehicle and he took them 30 minutes to find it. Then the service lady had to find jumper cables to jump start my car, when she brought it to me if was filthy dirty, and months of being there. A light on the console was broken out, my grandson's ninetendo switch was missing and it was stored up under the seat, out of plan sight. My friend who accompanied me to pick up my car. Shut the car off on the lot and it wouldn't start back up. The weekend manager and to re-jump my car and stated that it was my battery and my concern, not theirs. He was going to jump start it one more time, but if I shut it off once more, he would not jump start it again. I had just purchased a new battery in August of 16, 2021... I wish I could give negative stars right about now. More

I have leased a couple cars from Kia in Carson and this has been my best experience with Prince Harfouche he is such a great gentleman and explained everything very well to my husband and I , I left with a has been my best experience with Prince Harfouche he is such a great gentleman and explained everything very well to my husband and I , I left with a brand new Kia Telluride I recommend him to my friends and family More

Hart Sussman and manager sold me a damaged new Kia and refused to fix it! refused to fix it! More

Kabir was very professional and friendly. Has great knowledge in the car I was interested in, answered every question and very was patient!! Thank you Kabir 😊 Has great knowledge in the car I was interested in, answered every question and very was patient!! Thank you Kabir 😊 More

No accountability in returning calls. Costumer service. Ineficiente. Today I had a scheduled visit for un upgrading manufacturing recall. Costumer Service was unable to proceed due to Kia system down. he j Ineficiente. Today I had a scheduled visit for un upgrading manufacturing recall. Costumer Service was unable to proceed due to Kia system down. he just ask if we will like to reschedule. Very unprofessional!!! More

xxxxTIEST CUSTOMER SERVICE I HAVE EVER CAME ACROSS!! I took my 05 Kia Sportage here for a diagnostic test. RICARDO HERNANDEZ was my service advisor.. he informed me that there were two options for my car took my 05 Kia Sportage here for a diagnostic test. RICARDO HERNANDEZ was my service advisor.. he informed me that there were two options for my car problem. 1 was to change the CAMSHAFT SENSOR which may or may not be the problem which was fine because if that wasn't the case I would proceed with the second option as he referred to as a "engine breakdown" to look further into it. With that being said I was called because my car was ready 1/19/2022 from getting the sensor changed. NOT EVEN A MILE IN ON THE 405 FREEWAY IN 5pm TRAFFIC THE CAR STALLS ON ME! The reason why I am so pissed is because the car wasn't tested AFTER changing it to the new CAMSHAFT SENSOR!!!! My life was in dangered on the freeway !! I had a BIG xxx BIG RIG BEHIND ME WHO COULD'VE SMACKED ME FROM BEHIND!!!!!! If the car was tested after replacing the camshaft sensor you would've experienced it stalling on the service advisor and we could've moved forward with the next option the "engine breakdown". Speaking to RICARDO HERNANDEZ after the situation he was so nonchalant about it saying how the parts would be off market pieces and wouldn't be able to find. I have been calling FOR OVER A WEEK ABOUT MY COMPLAINT!!! I keep getting transferred to a voicemail to BRAD WHO IS THE SERVICE MANAGER!! I left voicemails and I now notice he has the audacity to change his voicemail from " IM HELPING OUT WITH OTHER LOCATIONS DUE TO COVID AND SHORT STAFFING" to "Please leave a voicemail with you name & date & time.. if it's an emergency please speak with Eric & someone else" so you can change your voicemail but not call the people back that left actual voicemail messages? nobody is buying a car like that where you can't reply back to a customer NOW GOING ON WEEK TWO! I do not feel like my matter is being taken seriously and I'm HIGHLY DISAPPOINTED WITH THIS LOCATION AND THEIR TRASH xxx CUSTOMER SERVICE. DO NOT GO HERE! More

Alberto was very helpful! Has great customer service skills. My father and I had a great experience overall at this dealer. We would recommend it to our friends and family. skills. My father and I had a great experience overall at this dealer. We would recommend it to our friends and family. More