Kia of Beavercreek

Couldn't recommend Kia of Beavercreek to others due to recent " lack of service" experience. We had an engine light come on and needed a diagnosis/resolution of the problem. We were at the dealership recent " lack of service" experience. We had an engine light come on and needed a diagnosis/resolution of the problem. We were at the dealership 5 hours and they couldn't tell us what was wrong. We are upset that Kia of Beavercreek charged us $246.00 after waiting 5 hours, for the exact same service performed at the prior scheduled service, only to finally confess a full week later that they didn't have anyone who was certified to work on our Kia Niro Hybrid car they sold us. The Service Manager admitted that they didn't have a Hybrid mechanic and recommended we take it to the Kia Dealer in Huber Heights. We will now have to wait 3 weeks to get service appointment with the only Kia Hybrid service agent while our Kia sits inoperable in our garage. Again, wouldn't/couldn't recommend Kia of Beavercreek. More

I was pleased with the how, from the very moment of my arrival, someone was there to help direct me to where I should go and answer my questions. They were professional and friendly. arrival, someone was there to help direct me to where I should go and answer my questions. They were professional and friendly. More

They took really great care of me .My appointment was scheduled for the wrong day but they still were worked me in for that day scheduled for the wrong day but they still were worked me in for that day More

I've had to bring my 2020 Soul in a couple of times, once for some warranty work, and once for a free transmission controller software upgrade. Both times the service department was friendly, professional, for some warranty work, and once for a free transmission controller software upgrade. Both times the service department was friendly, professional, and took good care of me. They also called me a couple of days later to make sure everything was done to my satisfaction. Would definitely recommend their service department. More

Everyone was Very helpful & worked with us perfectly. Friendly employees who go above and beyond to make your experience a great one. I would definitely recommend them if you’re looking for a new car Friendly employees who go above and beyond to make your experience a great one. I would definitely recommend them if you’re looking for a new car More

First time at this dealership. Told the service person to change oil and rotate tires. Got the oil change! The check engine light had been on for several weeks and I assumed it was because the maintenance wa change oil and rotate tires. Got the oil change! The check engine light had been on for several weeks and I assumed it was because the maintenance was due! At other dealerships they run diagnostics if the light was on. Got the car and drove away and noticed that the check engine light was still on. I called back to the service department and they asked me if the light was in when I brought the car in. I told them yes and they said it was an emissions issue and bring the car back in 4 hours. I didn’t go back since I felt the issue should have been taken care of when I had the car there. I’ll go to another dealership and hope they will handle the issue. I gave this dealership a shot but won’t be back! More

Great service and great follow up! I would highly recommend. I had a recall item and they went to another dealership to get it and put it on. recommend. I had a recall item and they went to another dealership to get it and put it on. More

The service department offers an excellent customer experience. Appointments are easily made online. They get you right in upon arrival. Everyone is friendly and helpful.There's a clean waiting area an experience. Appointments are easily made online. They get you right in upon arrival. Everyone is friendly and helpful.There's a clean waiting area and clean restrooms. More

Very Fast service, I was able to get in and out in just about an hour with same-day schedule. Awesome customer service as well about an hour with same-day schedule. Awesome customer service as well More

Bought my first car from this dealership. It was great working with Chad Gilliland. He answered all our questions and made the whole experience positive. Will def. buy again from Chad. working with Chad Gilliland. He answered all our questions and made the whole experience positive. Will def. buy again from Chad. More