Kia of Beavercreek
Beavercreek, OH
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Robert and team helped me buy my new car without any hassles or issues and got me in and out quickly. He worked with me over the phone so everything was set up. hassles or issues and got me in and out quickly. He worked with me over the phone so everything was set up. More
We have had our Kia Sorento serviced at Kia of Beavercreek since the dealership opened its doors Our service experience has usually been acceptable, but this last time we had our vehicle serviced, Beavercreek since the dealership opened its doors Our service experience has usually been acceptable, but this last time we had our vehicle serviced, we had a very poor experience. I scheduled the service online through the chat service. The person who assisted me kept on asking me to repeat my vehicle, mileage, etc. and it took much longer to schedule an appointment than necessary. We dropped the car off in the afternoon and were told it would be ready by 9 am the next day. I called the service department right after we dropped it off. I forgot to mention the brake light needed to be replaced I was on hold for 15 minutes because nobody in the service department answered the phone. The receptionist apologized to the service department and I left a message with the receptionist. The next morning, I did not receive a call that it was ready, so I called. I was put on hold for 15 minutes then told nobody was answering in the service department and was transferred to voicemail. I left a message. I called again at 10 am because I had not received a callback and the service department answered. They said the car was ready and they emailed me my invoice. I received the invoice, but it only included a final cost, no description of services offered. I called back, was put on hold for 10 minutes, The service department answered, and sent another invoice. It was the same invoice. My husband and I drove to go pick up the car and asked to see a detailed invoice. The dealership promotes a contactless pickup, but that did not happen. I picked up the car and when I was driving, I saw the oil light on. I had to return to the dealership and then wait for them to reset the computer on my vehicle. This was an unacceptable experience. It is so unfortunate because Kia of Beavercreek used to be a good place to go. However, the service staff does not seem to be very professional. I will not be returning to Kia of Beavercreek for service. There seemed to be a lack of service at every level in the service department. I should have known to go somewhere else when I had trouble getting the service department on the phone. More
Couldn't recommend Kia of Beavercreek to others due to recent " lack of service" experience. We had an engine light come on and needed a diagnosis/resolution of the problem. We were at the dealership recent " lack of service" experience. We had an engine light come on and needed a diagnosis/resolution of the problem. We were at the dealership 5 hours and they couldn't tell us what was wrong. We are upset that Kia of Beavercreek charged us $246.00 after waiting 5 hours, for the exact same service performed at the prior scheduled service, only to finally confess a full week later that they didn't have anyone who was certified to work on our Kia Niro Hybrid car they sold us. The Service Manager admitted that they didn't have a Hybrid mechanic and recommended we take it to the Kia Dealer in Huber Heights. We will now have to wait 3 weeks to get service appointment with the only Kia Hybrid service agent while our Kia sits inoperable in our garage. Again, wouldn't/couldn't recommend Kia of Beavercreek. More
I was pleased with the how, from the very moment of my arrival, someone was there to help direct me to where I should go and answer my questions. They were professional and friendly. arrival, someone was there to help direct me to where I should go and answer my questions. They were professional and friendly. More
I've had to bring my 2020 Soul in a couple of times, once for some warranty work, and once for a free transmission controller software upgrade. Both times the service department was friendly, professional, for some warranty work, and once for a free transmission controller software upgrade. Both times the service department was friendly, professional, and took good care of me. They also called me a couple of days later to make sure everything was done to my satisfaction. Would definitely recommend their service department. More
Everyone was Very helpful & worked with us perfectly. Friendly employees who go above and beyond to make your experience a great one. I would definitely recommend them if you’re looking for a new car Friendly employees who go above and beyond to make your experience a great one. I would definitely recommend them if you’re looking for a new car More
First time at this dealership. Told the service person to change oil and rotate tires. Got the oil change! The check engine light had been on for several weeks and I assumed it was because the maintenance wa change oil and rotate tires. Got the oil change! The check engine light had been on for several weeks and I assumed it was because the maintenance was due! At other dealerships they run diagnostics if the light was on. Got the car and drove away and noticed that the check engine light was still on. I called back to the service department and they asked me if the light was in when I brought the car in. I told them yes and they said it was an emissions issue and bring the car back in 4 hours. I didn’t go back since I felt the issue should have been taken care of when I had the car there. I’ll go to another dealership and hope they will handle the issue. I gave this dealership a shot but won’t be back! More
The service department offers an excellent customer experience. Appointments are easily made online. They get you right in upon arrival. Everyone is friendly and helpful.There's a clean waiting area an experience. Appointments are easily made online. They get you right in upon arrival. Everyone is friendly and helpful.There's a clean waiting area and clean restrooms. More