Kia of Beavercreek
Beavercreek, OH
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Had to wait three weeks for first available appointment with NO A/C in a new EV6 - Drove an hour to the dealership on my day of appointment for them to tell me they couldn't look at the car the day of my with NO A/C in a new EV6 - Drove an hour to the dealership on my day of appointment for them to tell me they couldn't look at the car the day of my appointment, and suggested I reschedule for 5 days later when they would have more time - This dealership has zero respect for your time, and is a poor representation for Kia. I ended up taking my car to the Kia dealer in Cincy and they had it fixed in about an hour. More
I bought two cars from Cody Chatterton over the last two weeks. He made things very easy and was a pleasure to work with. I also shopped at another local Kia dealer before Beavercreek and was less than imp weeks. He made things very easy and was a pleasure to work with. I also shopped at another local Kia dealer before Beavercreek and was less than impressed with the service. More
I was regularly and consistently disappointed with the customer care and communication throughout the process of purchasing a new car. I was told at the beginning that I would have access to an online por customer care and communication throughout the process of purchasing a new car. I was told at the beginning that I would have access to an online portal that would give me a progress report on the build and delivery of our new car. Despite repeatedly contacting the agent, I never received such access. I was told that the car would arrive on a certain date. I received no follow-up. Eventually I called to get an update and was informed that the car had arrived on site--when would I have been informed had I not called? I texted multiple times only to receive replies very occasionally with most texts going unanswered. When I arrived to pick up my car it took them two hours to clean the car and hand it over despite assuring me that it was a fast process once I arrived and paid in full (which I did). The staff knew that I was traveling internationally, thus creating a pinch point in our timing, and assured me that they would work to get the title in time for me to get my plates prior to departure. I currently have not heard from them after having been promised that I would be contacted, and I have two unanswered texts seeking information. I struggle to understand how someone handing over nearly forty thousand dollars could be so neglected by the staff in what was an otherwise completely normal process. More
Chris Fox was our salesman and he was great. What he didn’t know about the van, he looked up. It was the first time we had purchased a vehicle at a dealership. They were helpful, knowledgeable, What he didn’t know about the van, he looked up. It was the first time we had purchased a vehicle at a dealership. They were helpful, knowledgeable, and didn’t pressure us. More
First off, from the time I pulled up to when I was walked to my vehicle I was only there 43 minutes or so which is amazing being at a dealership and having anything done! The staff was so nice and very helpf to my vehicle I was only there 43 minutes or so which is amazing being at a dealership and having anything done! The staff was so nice and very helpful. The man who checked me in even put my registration tag on for me because it was too hard for me to get it on my plate because I have a license plate frame that cover my entire plate, that was something he didn't have to do, but it's the little things! Very helpful and so glad I went to them! More