Kia On The Boulevard - Service Center

I have the KIA car, which is still under warranty. I had a couple of issues with my car, which I believed should be covered under the warranty. I made an appointment with the service department of Des I had a couple of issues with my car, which I believed should be covered under the warranty. I made an appointment with the service department of Desimone KIA on the Boulevard 5 days in advance. When I brought my car to the dealership at 9:30AM the woman at the front desk told me that they cannot look at my car now, or at least before 4:00PM, because all the mechanics are busy, and I should leave the car. Then, they should send the information to the KIA to get an approval for a repair under warranty, which probably will not happen the same day. Then I told her that I need a loaner car for the period when my car will be in the dealership. She said that they do not have loaner cars at the dealership, and I have to rent it. And they will not reimburse my rental until they will receive approval from KIA, so, I have to pay for rental car by myself. The rep was very rude and unhelpful. Then I asked to talk to the manager, and she said that the manager is in on the meeting. When I asked to whom I can complain about this outrageous service, she called the manager, who was actually very helpful. He gave me the explanation of my issues and quickly fixed one of them. If I could give two ratings of my experience, I would give 5 stars to the manager and 0 stars to the front desk person (who said that she is an assistant of the manager). But because I can give only one rating, I give the rating of 1 to my service visit. More

I came in to get a few things serviced, the service team were very helpful and accommodating. were very helpful and accommodating. More

My 2015 Kia Optima had issues since I bought it, I was told all sorts of LIES WHEN I TOOK IT BACK TO BE FIXED, IT WAS ALL MY FAULT FOR THE LEMON HAVING ISSUES…DONT BUY ANYTHING FROM HERE…!!!!!! told all sorts of LIES WHEN I TOOK IT BACK TO BE FIXED, IT WAS ALL MY FAULT FOR THE LEMON HAVING ISSUES…DONT BUY ANYTHING FROM HERE…!!!!!! More

I'm bought a car a little bit over a year ago After the first thirty days I was taken it back every month for a different issue and then when my year came of my car. I ended up having to get a new engine a first thirty days I was taken it back every month for a different issue and then when my year came of my car. I ended up having to get a new engine and it's been sitting in the dealership. Almost 30 days already and no one gives no updates and answer phone calls when you want to have an update on your car. And all they tell you is to rent a car when you're still paying for a messed up Car, I will never recommend someone to this dilership. I will never buy from this dilership again More

Darlene in the service department was very informative and helpful. She walked me through the problems my car had and helped me save some money in the process. I would highly recommend the service depar and helpful. She walked me through the problems my car had and helped me save some money in the process. I would highly recommend the service department to anyone who needs it. More

The whole service staff are professional friendly and knowledgeable I’ve been getting service done for years and I’ve always been treated fairly and professionally Thanks to all especially Charlie knowledgeable I’ve been getting service done for years and I’ve always been treated fairly and professionally Thanks to all especially Charlie More

Brought a 2024 Kia EV6, after a couple days I noticed the air conditioning wasn't cooling off. So I took the vehicle back to the dealership for service. While at service the service associate confirmed that air conditioning wasn't cooling off. So I took the vehicle back to the dealership for service. While at service the service associate confirmed that there wasn't any Freon in the system. This is a lack of quality management and control on both the manufacturer and the dealership. More

Took my car here this morning for a oil change. Mrs. Darlene got me in and out. Even gave me a car wash. Thank you. Mrs. Darlene got me in and out. Even gave me a car wash. Thank you. More

Took my car for repair at the Kia dealership after my mechanic ran diagnostic which included evap and timing codes. In the month of October since Kia has had my car, after each repair (change the gas c mechanic ran diagnostic which included evap and timing codes. In the month of October since Kia has had my car, after each repair (change the gas cap, plough valve replacement, and replacement of evaporation canister) I was told to drive my car around to make sure the engine light did not come back on, it always did within driving less than one hour Forward a head to November (yes they still have my car) I am told diagnostic codes now include the need for engine repairs, including a timing chain, timing chain tensioner, intake oil control valve, and intake camshaft sensor. Ironically my warranty expired 10 days prior to Kia reporting this to me. Also, after talking to not only my mechanic but several others the Kia dealership 100% saw the timing codes along with the evap codes when the diagnostics were ran on my Kia. As previously stated above the diagnostic codes were what originally sent me to the dealership. I hate to pull the gender card, but as a female I feel I was taking advantage of . More

STAY AWAY FROM THIS DEALERSHIP! !! Both Management and the Repair Service are pathetic. Service doesn't answer their phone and they lie over and over to your face. My wife took her S !! Both Management and the Repair Service are pathetic. Service doesn't answer their phone and they lie over and over to your face. My wife took her Sportage in for service three weeks ago due to a warning light. It needs a replacement part that still hasn't come in. Numerous times they said it would be in on a specific date and it never arrives. She finally stopped in today at the dealership and she was told the arrival date for the replacement part would be another three weeks. She would still be without a car if she didn't pull it out of the shop after the first three days.. AGAIN, STAY AWAY FROM KIA ON THE BLVD!!!! More