Kia On The Blvd

I have the KIA car, which is still under warranty. I had a couple of issues with my car, which I believed should be covered under the warranty. I made an appointment with the service department of Des I had a couple of issues with my car, which I believed should be covered under the warranty. I made an appointment with the service department of Desimone KIA on the Boulevard 5 days in advance. When I brought my car to the dealership at 9:30AM the woman at the front desk told me that they cannot look at my car now, or at least before 4:00PM, because all the mechanics are busy, and I should leave the car. Then, they should send the information to the KIA to get an approval for a repair under warranty, which probably will not happen the same day. Then I told her that I need a loaner car for the period when my car will be in the dealership. She said that they do not have loaner cars at the dealership, and I have to rent it. And they will not reimburse my rental until they will receive approval from KIA, so, I have to pay for rental car by myself. The rep was very rude and unhelpful. Then I asked to talk to the manager, and she said that the manager is in on the meeting. When I asked to whom I can complain about this outrageous service, she called the manager, who was actually very helpful. He gave me the explanation of my issues and quickly fixed one of them. If I could give two ratings of my experience, I would give 5 stars to the manager and 0 stars to the front desk person (who said that she is an assistant of the manager). But because I can give only one rating, I give the rating of 1 to my service visit. More

I purchased a vehicle from Enndy at Kia on the Boulevard today. He was extremely patient with me in answering all of my questions, and worked with me to get me into the car that I REALLY loved!! He was grea today. He was extremely patient with me in answering all of my questions, and worked with me to get me into the car that I REALLY loved!! He was great with communication, and very friendly and down to earth! I would do business with him again when shopping for a new car. I drove up two and a half hours from Rehoboth Beach, Delaware, and it was SO worth the long ride!!! More

I came in to get a few things serviced, the service team were very helpful and accommodating. were very helpful and accommodating. More

My 2015 Kia Optima had issues since I bought it, I was told all sorts of LIES WHEN I TOOK IT BACK TO BE FIXED, IT WAS ALL MY FAULT FOR THE LEMON HAVING ISSUES…DONT BUY ANYTHING FROM HERE…!!!!!! told all sorts of LIES WHEN I TOOK IT BACK TO BE FIXED, IT WAS ALL MY FAULT FOR THE LEMON HAVING ISSUES…DONT BUY ANYTHING FROM HERE…!!!!!! More

I'm bought a car a little bit over a year ago After the first thirty days I was taken it back every month for a different issue and then when my year came of my car. I ended up having to get a new engine a first thirty days I was taken it back every month for a different issue and then when my year came of my car. I ended up having to get a new engine and it's been sitting in the dealership. Almost 30 days already and no one gives no updates and answer phone calls when you want to have an update on your car. And all they tell you is to rent a car when you're still paying for a messed up Car, I will never recommend someone to this dilership. I will never buy from this dilership again More

Darlene in the service department was very informative and helpful. She walked me through the problems my car had and helped me save some money in the process. I would highly recommend the service depar and helpful. She walked me through the problems my car had and helped me save some money in the process. I would highly recommend the service department to anyone who needs it. More

I bought my car here in 2015 and was sold to us as a new car now i need a new engine and they are refusing of doing the service because in their system it shows that i am a second owner so basically a used car now i need a new engine and they are refusing of doing the service because in their system it shows that i am a second owner so basically a used car was sold to me as a new car but on my titles and all paperwork i am the first owner this dealership is a fraud do not buy a car from here More

This is the worst dealership I feel sorry for all the people that are purchasing a car from there a used car was sold to me as a new car and somehow i just found out that i am a second owner after 9 year people that are purchasing a car from there a used car was sold to me as a new car and somehow i just found out that i am a second owner after 9 years because my car needed a repair and yhe service manager told us that your warranty is expired we got fraud More

The whole service staff are professional friendly and knowledgeable I’ve been getting service done for years and I’ve always been treated fairly and professionally Thanks to all especially Charlie knowledgeable I’ve been getting service done for years and I’ve always been treated fairly and professionally Thanks to all especially Charlie More

Brought a 2024 Kia EV6, after a couple days I noticed the air conditioning wasn't cooling off. So I took the vehicle back to the dealership for service. While at service the service associate confirmed that air conditioning wasn't cooling off. So I took the vehicle back to the dealership for service. While at service the service associate confirmed that there wasn't any Freon in the system. This is a lack of quality management and control on both the manufacturer and the dealership. More