Kia Of West Nyack

I purchased a certified pre owned vehicle at this dealership. To begin sales is very dishonest, the online prices which states “no money down” becomes “after 3k down” once you arrive at the dealershi dealership. To begin sales is very dishonest, the online prices which states “no money down” becomes “after 3k down” once you arrive at the dealership. They were unable to budge on the advertised price until I was ready to walk away. After price was agreed on, I went into the finance office to start my paperwork. Thank god the finance rep showed me the contract before I signed, because they never updated the negotiated price, and I was almost tricked into paying 3k more then agreed. Once that was fixed the overall process was pretty smooth. At the end of the process I was walked out the door by the sales rep, who then handed me one key for the vehicle. When I asked where the second key was he stated “its a used car I’m not obligated to give you a second key”. I told him I need a second key, he then told me he will contact me tomorrow in regards. The following day after receiving no call I called the sales rep, he told me that he can order me a key “at cost”. I then explained that this is a certified vehicle, and that I will contact corporate to verify if 2 keys are required. Within 1 min of saying that I was told, “I asked my manager and I am suppose to provide a 2nd key”, I was then told it was going to be ordered. I had to wait over 3 months until the key arrived, because it was “on back order”. I called several other dealerships to double check, who all told me the key was not on back order. But regardless the key arrived 3 months later, and I was given an appointment a week after it arrived. When I arrived for my appointment it took about 45 minutes. I checked the buttons on the key fob, and everything seemed ok. As I was almost home (approx 40 mins away) I noticed that the key which you take out of the key fob on the new spare was never cut. I then turned around and drove another 40 mins and paid another toll to go back and address this issue. I was immediately given excuses, and they began the blame game. I left my original and the new key with them as they told me they were going to have a locksmith come cut the key, and they will deliver it to my house later that day. 2 days later and after several calls I had to make to get a response, they said the key was completed and on the way. Their driver arrived, he then tested the key and realized the cut was incorrect and that the key did not work. I looked at the keys with an untrained eye and I can clearly see the cuts had major differences with the original. The service manger/advisor said he was going to bring the key back and have it cut by the locksmith and it will brought back the following day. I did not hear back for 3 days, during that time I called repeatedly and was told I will get a call back and never did. On the third day around 5pm I got a call from the locksmith who said he was told to call me, so him and I can Figure it out. If he was a true locksmith he does not need the car present when he has the original key. I told the locksmith the dealership had my keys and they have been dodging my calls for days, he said he will call them the next day and have them contact me. The following day by 2pm after receiving no calls, I called the dealership and told them to just deliver my keys, I expressed that I was tired of these games and I just want my keys back, and if their unable to complete their work and cut this key properly in a timely manner, that I will have to find my own locksmith. Very quickly the service manager/advisor said “no problem we will have your keys delivered now give them 30 mins”. 3 hours later the driver arrived with my keys (original & new) we tested the key again, and found that it still did not work. I am in disbelief that a dealership would deliver the key, and complete the job knowing that the key is incorrect and does not work, leaving me to deal with it. I am now left with a useless key, and I’m left to figure it out myself, out of my own pocket. More

Jaihrell made what could have been a bad experience good. At this point in my life, I have hated car shopping. I know what I want and what I don’t want. I don’t need to be sold a lot of extras, yet the At this point in my life, I have hated car shopping. I know what I want and what I don’t want. I don’t need to be sold a lot of extras, yet the vehicle I am looking for. What made this even more challenging was that there is such a limited quantity of vehicles. My wife and I went to three different Kia dealerships - the first two trying to sell us something we did not want. Moreover, according to the sales staff and finance manager, approximately five vehicles on the lot had not been “claimed.” On top of that, three of the five cars were sold while we were there. It is a tight market. What made this experience memorable was our Sales Consultant Jaihrell. The young man was the verse on the car and the process. One challenging point of contention was making sure the insurance transferred over to the vehicle we were getting. He wanted to make sure the insurance representative stayed on the phone until the paperwork came through if there were errors. Well, there were errors, and three times the agents we were speaking with got disconnected. What would have been a frustrating time for us, was made better by watching Jaihrell taking care of business. Should you choose Kia of West Nyack, I recommend speaking with Jaihrell first. More

Had a good experience dealing with Reggi the sales rep and Chris in finance department and Chris in finance department More

Everyone was polite and super helpful. Always felt they were paying attention to me . Ronald especially was very attentive. Always felt they were paying attention to me . Ronald especially was very attentive. More

Excellent service Ron was a gentleman great experience love this company simply the best thanks love this company simply the best thanks More

I am so thank-full for the excellent service I received @ KIA of West Nyack, NY.....my customer service rep named KIA ( for real!!)...was tip top with personality & professionalism! THANKS again!!! KIA of West Nyack, NY.....my customer service rep named KIA ( for real!!)...was tip top with personality & professionalism! THANKS again!!! More

Excellent car maintence & informative customer service! Ron(Service)Robert (mgr Parts)Dee -driver exceptional employees Ron(Service)Robert (mgr Parts)Dee -driver exceptional employees More

Eric was very professional from the beginning to the end, every step of the process was explained. every step of the process was explained. More

I brought my car in for an oil change and was greeted by Mike. Mike is always friendly, polite, and respectful. I told him that I called and made an appointment and he reminded me that they have a special d Mike. Mike is always friendly, polite, and respectful. I told him that I called and made an appointment and he reminded me that they have a special during certain hours. This saved me money. Always a good deal. The rest of the staff there is friendly and professional as well. I have been to closer Kia dealerships, but I will always come from The Bronx to Rockland because of the high quality of service that you get from Kia of West Nyack. More

David is a great sales person. I appreciate everything you did. everything went smoothly. Thank you again. I appreciate everything you did. everything went smoothly. Thank you again. More