Kia Of West Nyack

First, let me say that I love my new Kia Soul! I was really dreading going into another dealership to purchase a new car as my husband and I had been shopping around (we weren't sure which make/model we really dreading going into another dealership to purchase a new car as my husband and I had been shopping around (we weren't sure which make/model we wanted to buy), only to be pressured by salesmen looking to close a deal. I was directed to Kia by a family member, mainly for the fantastic warrantee the company offers. When we first visited the lot, we were not approached or pressured by anyone, which I was happy about. After looking around for 15 minutes or so, Kyle offered his help if we needed any. At that point we were ready to talk about the Soul or the Rio. The negotiation was smooth and with absolutely no pressure whatsoever. Kyle was extremely informative about the ins and outs of the vehicles and let us test drive both models (alone), again with no pressure. We decided the Soul was the car for us and we closed the deal with Mike Weiss after a very relaxing meeting. I must emphasize the lack of pressure on this negotiation - we did not feel pushed at all and that made this (what usually is a stressful) purchase a very pleasant experience. I picked up my car tonight and Kyle was a genius with all the gadgets. I have nothing bad to say about this dealership, in fact, we may be back for another car soon! I would highly recommend them to my friends and family. More

I have never written a review, but the service my husband and I received was so bad that I felt compelled. When we first arrived Anthony met with us we told him we wanted to see the Toyota we had seen on-li and I received was so bad that I felt compelled. When we first arrived Anthony met with us we told him we wanted to see the Toyota we had seen on-line; his response..."it's out there on the lot somewhere, why don't you see if you can find it. It will be 20 minutes before we can get to you." Somewhere on the lot??? Why don't you see if you can find it....really. We did look through the lot, but could not find the car. We went back inside and told Anthony we could not find it. He suddenly remembered that the car had been sold. My husband asked why the car was still on the website; the response was "the guy who does the website is on vacation." Then Charles, who was sitting in his office, yells to us in the waiting area (we were never invited into his office) "how much can you afford." We just asked to see a car in the same price range as the Toyota. Eventually we were shown a car, however, it had a dead battery; he never got someone to jump the car (which I found odd). Instead he wanted us to test drive a car that was almost 4,000.00 more than we had wanted to spend. The only words that come to mind are bait and switch. Their lack of professionalism was astounding to me, and I would never recommend this dealership to anyone. More

The car advertised on the Internet was not the car on the lot. The car was a used 2010 Kia Soul. I called and spoke to Curtis and made an offer by phone, as I did not want to travel 80 miles to be told "n lot. The car was a used 2010 Kia Soul. I called and spoke to Curtis and made an offer by phone, as I did not want to travel 80 miles to be told "no". He called me back stating they would accept my offer. My husband and I drove the 80 miles to the dealership to find the car did not have a sunroof or fog lights as indicated in the ad. Mike went with us on the test drive - he was unaware of the ad listing. (I brought a printout with me) He confirmed it was on the website, and said he would let Curtis know. Curtis apologized and offered to put one in for dealer cost...$980. That was totally not acceptable to me, as my offer was made on a vehicle with a sunroof - I'm not paying more for one. He didn't want to offer me anything, other than a full tank of gas. (I had already assumed it would have one) I suggested taking $500 off the price of the vehicle (1/2 the expense to put one in). He went into his office, came back with the best he could do....$250 off. I thanked them for their time and left with all my money in hand. The car I was going to purchase had been on the lot for 6 months. Do you think they didn't know the listing was incorrect? They know it now, yet the listing has not been taken down or revised. Does the phrase "Bait and Switch" come to mind? Not only would I not recommend this dealership, but I would advise my friends to stay away. More

I went to purchase a new car from an ad in the newspaper. I spoke with Anthony for some time and even test drove a Forte, which I loved. I told Anthony I was going to come back the next day with my son, hi I spoke with Anthony for some time and even test drove a Forte, which I loved. I told Anthony I was going to come back the next day with my son, his car for a trade in, and a friend who was interested in a car. When I came back the next day with everyone, Anthony changed the price of the lease on me and increased the down payment. His excuse was that they sold the car at that price yesterday so they could not sell another one at that price today, even though I saw the car I had test driven on the lot. More