Kia Of West Nyack

Amazing Customer Service!!! My husband and I went into Kia on a whim, Bobby and Johan were amazing to work with. They were very honest and not your "typical" cars salesmen. The My husband and I went into Kia on a whim, Bobby and Johan were amazing to work with. They were very honest and not your "typical" cars salesmen. They made us want to buy a car from them. They made sure we understood everything about the car before we left the lot. Melissa also helped us in finance, she was super friendly and smiled the entire time we talked, she made sure we understood the agreements. Any time we passed anyone that worked at the dealership they made sure to smile and say hello. We never felt forced or pushed into our car choice. More

Amazing Experience and Customer Service I have bought cars from Mercedes, BMW, Ford, and Nissan....I can honestly say thus was the best experience I have ever had buying a car. I dealt with I have bought cars from Mercedes, BMW, Ford, and Nissan....I can honestly say thus was the best experience I have ever had buying a car. I dealt with Bob the sales manager directly and I'm so glad I did. This is not your typical "used car" salesman tactics. It is a very professional and polished experience that is very consultative. I was so impressed I even sent a good friend over to buy from them the same week I did. They are very eager to win you over as a person and customer. You are doing yourself an injustice if you do not come here and consider buying into this company. The cars are fantastic and the sales team is even better. More

Bobby is the BEST Had an amazing experience buying our car! Worked with Bobby the GM of the dealership. I will absolutely refer any friends or family to this dealership Had an amazing experience buying our car! Worked with Bobby the GM of the dealership. I will absolutely refer any friends or family to this dealership and plan on staying with them for a long time to come. More

Excellent Kia Dealership My experience at Kia West Nyack was very pleasant. The people I dealt with were very accommodating and took care of all my needs, from the general man My experience at Kia West Nyack was very pleasant. The people I dealt with were very accommodating and took care of all my needs, from the general manager to the salesman and the finance person. I came in desperately looking for a car after mine died and walked out a very happy satisfied customer. If you're looking for a car dealership that treats you like family. Check out Kia West Nyack. More

BEST car buying experience I have ever had in my life!!!! People kept telling me "it's too good to be true!" This dealership was honest and a pleasure to do business with!!! In fact, I cancelled business wi People kept telling me "it's too good to be true!" This dealership was honest and a pleasure to do business with!!! In fact, I cancelled business with another dealership to make my purchase with Kia of West Nyack!!! HOME RUN! (One ecstatic customer!) More

Bad attitudes galore at this place Today, no one at this dealership seems happy. Long faces galore and surly attitudes. I went to drive a Kia Soul and consider if I liked the revised mo Today, no one at this dealership seems happy. Long faces galore and surly attitudes. I went to drive a Kia Soul and consider if I liked the revised model for 2014. Melissa McKnight was the sales person. We test drove two cars. She didn't ask about colors, or features or trim lines or credit score for lease calculations. Just talked about the really basic details. After the drives she wrote down the price on a post it note and handed it to me as if negotiation was a very dirty word. The price was a starting point, not a deal maker. But to her it was clear there was nothing else to discuss. In fact, she never even asked for the sale. This morning April 16, I went to the Kia of West Nyack website to look up their location and saw that the dealer site said "Drive any new Kia and get a $25 Visa gift card." After the drives I asked Ms. McKnight about this offer and she seemed to know nothing about it. She asked and there was some discussion with a sales person about maybe that offer expired in March, or maybe the customer has to print out a coupon (none of that is listed on the website). She fiddled with her compute for several minutes, and then said, "I'll have to talk to the GM, who has gone, and let you know tomorrow if we can honor this offer. Are you kidding me? This woman is trying to sell $20,000 Kias, but doesn't know about a measly $25 offer on the dealer's website to get people into the showroom? Think about it: if this minimalist sales person doesn't have the flexibility to extend a paltry $25 offer on the public website, how in the world would anyone waste their time talking with her about a $20,000 vehicle? Bottom line: this dealership and its anti customer attitude is to be avoided. More

I had a surprisingly pleasant experience at West Nyack Kia with salesman Kyle after having a horrible experience at my local Kia Dealership here on Long Island. They honored the well priced offer given on Kia with salesman Kyle after having a horrible experience at my local Kia Dealership here on Long Island. They honored the well priced offer given on True Car with no gimmicks or hidden charges. They also gave me a very fair offer (for a dealership) on my trade in. The Finance guy worked hard to match the rate I had received from Bank of America and was not overly pushy in trying to sell me extras. Overall, if you come prepared and informed, you can get a good deal here from an honest dealership. More

I went in looking for a Sorrento met with the manager Don Chittum I was told he was from the area and I just felt more comfortable. We went through a couple different option packages and made me feel very co Chittum I was told he was from the area and I just felt more comfortable. We went through a couple different option packages and made me feel very comfortable he did not push the sale but made me feel at ease with his approach. It turns out we know the same people. I asked him to give me a day or so. I did go visit another Kia dealership there price was a few hundred cheaper but like he warned me they added a whole bunch of fees at the end. Went back the next day and gave me the deal we discussed and took delivery that same day and he gave my daughter a tablet as a gift. I want to recommend everyone to go see him and him only he makes you feel like family. More

My initial experience was quite good. I met with John and was going to purchase a Toyota Rav 4. I put down $500, which I was told was completely refundable. I was unable to complete the deal and then and was going to purchase a Toyota Rav 4. I put down $500, which I was told was completely refundable. I was unable to complete the deal and then asked to have my money refunded. I have asked 7 times to both John and then the General Manager. In each instance my pleas have been ignored or met with silence. So I would not trust this place. More

We needed a new car. I was thinking Hyundai Sonata. Years ago, we bought a Saturn Vue from Saturn of West Nyack which is now KIA so we also went there. The experience at West Nyack Kia was unlike anything el ago, we bought a Saturn Vue from Saturn of West Nyack which is now KIA so we also went there. The experience at West Nyack Kia was unlike anything else we encountered. The hated stereotypical car dealer tricks aren't how its done at West Nyack Kia. They know they sell good cars for good value and provide great service so we didn't get a whiff of hard sell 'let me talk to my manager if you are ready to make a deal today' crap. Mike Davis gave us all the room and time needed. He didn't try to 'sell' us a car but chose to answer our questions and provide recommendations. The test drive was just my wife and myself. Mike Davis just told us the best route to take to try out the vehicle. He let us discuss it while we drove the car without hovering over us. They beat everybody else on the trade-in for my old car and gave me a great price for the new Optima SX we drove off the lot. This is an overdue review as I bought mine in 12/2012 but this allows me the perspective of dealing with their service team, as well. Service has been professional, quick and courteous. I hope they keep selling Kia's because the cars are really a tremendous value but I think I'm going to stick with this dealership whatever car they sell. More