Kia Of West Nyack

Disrespectful & Unprofessional I am a customer of Kia of West Nyack in NY and I decided to give them more of my business recently UNTIL they disrespected me in the most unprofession I am a customer of Kia of West Nyack in NY and I decided to give them more of my business recently UNTIL they disrespected me in the most unprofessional & crulest way when their employee Eddie Vega angrily got kurt with me as he used profanity which was unwarranted & unprovoked by me. In my dealings with Eddie Vega I was being spoken to with a short tempered tone & attitude and it had gotten to the point that I was fed up with his behavior. finger pointing tone, ineptnes & excuses. Apparently Mr Eddie Vega lacks the maturity, professonalism & decorum and he doesn't comprehend the number one rule in customer service… THE CUSTOMER IS ALWAYS RIGHT, especially when the customer has valid reason in expressing his dissatisfacation with the attitude & lack of service being exhibited. No customer deserves for any salesman to get unhinged like Eddie Vega did with me. Being in the retail business myself, I know the value of superior customer service and a merchant will ALWAYS come out on the loosing end when they argue with a customer. I now took my business elsewhere. More

Disgusting customer service The sales dept was totally inadequate ( Tito). After going thru the sales nonsense, I dealt with the finance person. Eddie Vega the finance man, was The sales dept was totally inadequate ( Tito). After going thru the sales nonsense, I dealt with the finance person. Eddie Vega the finance man, was rude, irritating and completely incompetent. He became argumentative, aggressive, and down right nasty/unprofessional. I walked out, will never go back, will advise my contacts not to ever do business with them. I have since notified regional office of my dissatisfaction. More

A Smooth Sailing Experience. My husband and I just leased our 2nd Optima Kia. John and Tony were the best! They took their time, explaining our options with no pressure. My husban My husband and I just leased our 2nd Optima Kia. John and Tony were the best! They took their time, explaining our options with no pressure. My husband doesn't like salesmen but he actually liked John and Tony!!! John Monahan was so friendly and patient and would answer any questions we had. It was the easiest and fastest that I've ever had with a car dealer. Usually my husband walks out and goes to the next guy till he's satisfied. But this was a one stop easy service. Got a good guy with the right deal. Thank you John! Also, John gave a detailed, thorough explanation of the car! I love this car! It's so comfortable and roomy too. Thanks West Nyack Kia! More

excellent experience we purchased a 2016 Sorento from the West Nyack dealership. The sales people were excellent. we talked about the Sorento for about 20 mins. answerin we purchased a 2016 Sorento from the West Nyack dealership. The sales people were excellent. we talked about the Sorento for about 20 mins. answering all our questions. We then took a 20 min. test drive and was showed all the different features. In the showroom we were told all the different packages and the cost. Financing and leasing were also touched upon. Everything was simply explained to us. We also talked about the Highlander, Pilot and Pathfinder. We were very surprised that they did not badmouth any of them but pointed out the difference between each one. They also explained the warranty details. We then told them we were still checking out other SUV's. And on that note they said we had all the information on the Sorento and we know we will be seeing you again.VERY LITTLE PRESSURE AND A LOT OF INFORMATION. Thanks to Tony, John and Dudley. They were also right the Sorento has the most features and gives you the most bang for the buck. Triple A and Consumers were right about the Sorento. More

Great Experience I am late in sending this review in but better later than never. I bought a new Kia Optima in January of this year from John Monahan at Kia of West N I am late in sending this review in but better later than never. I bought a new Kia Optima in January of this year from John Monahan at Kia of West Nyack. My old car - a 21 year old Saturn finally gave in! We could not have been happier from start to finish. This is actually the 2nd Kia we have purchased here - the first one from Mike Davis. Everyone at the dealership is friendly and helpful. Low pressure - high energy. Took their time with us and really made the whole experience enjoyable. I had to work with the service department on an issue and they were equally as pleasant. I 100% recommend Kia of West Nyack! THANKS! Love my car!!! More

Wonderful Experience During the purchase of my leased Kia Optima, I was fortunate to have had the pleasure of working with John Monahan. Having leased many vehicles over t During the purchase of my leased Kia Optima, I was fortunate to have had the pleasure of working with John Monahan. Having leased many vehicles over the years , I was impressed and delighted by John's personal interest in making my experience with Kia pleasurable and rewarding! Thank you Kia of West Nyack , for giving me the opportunity of working with such a knowledgeable , friendly, helpful , informative, patient , caring and remarkable young man , who went above and beyond my expectations ! John is an asset to your dealership ! Nancy K. More

One price in writing another when I went to get the dealer I am really disappointed at this dealership. I went to buy a kia sorrento and I was given a sort of sweet deal on an EX model. They wanted me to pay 5 I am really disappointed at this dealership. I went to buy a kia sorrento and I was given a sort of sweet deal on an EX model. They wanted me to pay 589 and I stated that I was able to pay 550. They counteroffer me for 565 a month. That was on a Friday. I contacted them monday 2/1 to basically get the deal and pick up the vehicle. When I get in to the dealership they told me NO....we can give it to you for 575 a month because Friday was the end of the month and we needed to meet our numbers and we met them and the best we can do now is 575....it's a shame that dealerships work this way. Strong advise never go there. John was courteous all the way but I really feel bad about this experience. More

Great Experience This is my third Kia over the past 3 yearsI bought from this dealership, specifically John Monahan. John was a pleasure to deal with. He works with y This is my third Kia over the past 3 yearsI bought from this dealership, specifically John Monahan. John was a pleasure to deal with. He works with you to give you the best deal possible. He goes above and be you to make sure you are happy with your purchase. I have been to other dealers and John and his team are by far the best to work with. I highly recommend Kia of West Nyack. More