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Kia Of West Nyack
West Nyack, NY
677 Reviews
Making the decision to buy a new car is a big one. Two even bigger choices are, however, the kind of car you'll buy and where you choose to buy it.
Why do so many drivers choose our new Kia dealership?
That's a question that can really only be answered with a visit to our showroom. But if we had to sum it up in a word, it would be service.
See, aside from our excellent selection of models (Optima, Soul, Sorento, Forte, Rio), we also offer a superb selection of used cars. And because we're committed to helping you realize your dream of ownership, we also offer the following:
A wide range of car loan and Kia lease options.
Genuine Kia parts to enhance your driving experience.
A fully staffed car service and maintenance department
In other words, Kia of West Nyack is here for you throughout your entire car ownership experience. Swing by 250 Route 303 North West Nyack, New York and learn more about what we can do for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 677 reviews
May 06, 2018
The employees should have manners towards any customer. I would like to leave some feedback on how I been served at local kia store, I bought my car at this current kia store and, I felt like I was treated I would like to leave some feedback on how I been served at local kia store, I bought my car at this current kia store and, I felt like I was treated unfairly, since I needed to change my oil I decided to go and get it done, but sadly I was mistreated and asked an employee, if he speaks Spanish and his response was very disrespectful and offensive, he laughed at me with the other employees. Also because I didn't have an appointment, I had to wait 2 more hours later because they were busy on break so I wait. When I came back they told me that I had to wait 1 hour more just to change my oil. The reason, this report is because I feel like ur employees should have manners towards any customer. More
by ANTONIONOVA93
Verified CustomerEmployees Worked With
none, none.
May 04, 2018
Blue tooth I am having a problem with blue tooth and am told that my phone isn't authorized to use blue tooth, but for 4 years I had no problem and now I do. Al I am having a problem with blue tooth and am told that my phone isn't authorized to use blue tooth, but for 4 years I had no problem and now I do. Also Iasked them to check the driver's shoulder harness as it doesn't always rewind fully and I was told that it was our of warranty by 6 weeks, so they couldn't do that. I had two recalls so I mentioned these problems at the same time. More
by MCGRN98
Employees Worked With
Chios
May 04, 2018
Excellent My review is excellent. They delivered my new vehicle to my broker who then delivered to my house. It was a hassle free car experience. My review is excellent. They delivered my new vehicle to my broker who then delivered to my house. It was a hassle free car experience. More
by JOSEPHINESTRASSEL
Employees Worked With
Joe Sposato
April 27, 2018
Car service Took my mother's car for service and Gio, was very helpful and explained what the car needed done. The car was services and cleaned which was great. Took my mother's car for service and Gio, was very helpful and explained what the car needed done. The car was services and cleaned which was great. More
by CATALINA.BALANI
Employees Worked With
Gio
April 26, 2018
Kia car and keys stolen while at dealership ?#kia @kiaofwestnyack @KiaConsumerCare @Kia My car and keys were stolen while at your dealership. Inside job? Negligence? Liability? Police found it ?#kia @kiaofwestnyack @KiaConsumerCare @Kia My car and keys were stolen while at your dealership. Inside job? Negligence? Liability? Police found it with Florida dealer plates and heavy damage. Kia does NOT care about customers! My problem, burden and expense! No help at all. ? More
by Kia stolen from dealership and kia doesnt care.
Employees Worked With
No one returns calls
April 24, 2018
Quick, pleasant and accommodating! Whatever I needed and asked was provided to me, so really has nothing negative to say! Good friendly people working there! They even took me and my ba Whatever I needed and asked was provided to me, so really has nothing negative to say! Good friendly people working there! They even took me and my baby to the mall while they worked on my car, and picked me up once they were done! Win win More
by mkdtsiavos
Employees Worked With
Bob Erickson
April 23, 2018
Excellent service My service rep Giovanni is always a pleasure to work with. He is very knowledgeable and cares about his customers. I would definitely this service cen My service rep Giovanni is always a pleasure to work with. He is very knowledgeable and cares about his customers. I would definitely this service center due to my last few interactions. More
by INGRIDGIB
Employees Worked With
Giovanni
April 23, 2018
Always a great experience Great service and super nice people. Always explain everything and never any pressure. I am always comfortable coming here for service and waiting. I Great service and super nice people. Always explain everything and never any pressure. I am always comfortable coming here for service and waiting. I bring work with me, use the WiFi, and relax. It’s a great experience. More
by ZUCK26
Employees Worked With
Juan Ortega, Amanda Lando, , Bob Erickson
April 19, 2018
Service on my car was done well. It took about 1hr 15min for oil change and tire rotation. Just wish they would have told me about the construction on the service center prior to comi It took about 1hr 15min for oil change and tire rotation. Just wish they would have told me about the construction on the service center prior to coming with my two toddlers. The manintence guy who worked on my vehicle went over and beyond to help me with walking me and my kids, holding doors, taking my patent while it was still being worked on so that once it was done we could leave. Pulling my car up to where we were located, opening car doors. He really did above and beyond. More
by BFINCH813
Employees Worked With
Bob Erickson
April 18, 2018
Criminals and Liars! STAY AWAY! I told them where I wanted to be and they got me there, subject to credit and lender, which was fine. Salesman told me based on my credit everything s I told them where I wanted to be and they got me there, subject to credit and lender, which was fine. Salesman told me based on my credit everything should be okay. But that The finance manager Albert would handle it and get me the best rate. I have 2 brand new cars less than 1 year old, and a home and make a good living and my wife has a 804 credit score and I knew my score was between 720-769. Based on multiple different apps, websites and credit monitoring sites. Albert Torres told me that my paperwork was all set and he had printed all my DMV and bank documents. I asked if we could verify the term, payment and rate? Albert told me we will get to that but let’s get thru the DMV stuff first. I thought this was odd... well he told me my score came in lower than the top tier from Kia. He told me I was a 680-710 and that the bank wouldn’t help me out because they were strict. Said I was a “Tier 3”, I asked to see my score and he said he didn’t have it and if he did there was no way to show it to me, as it was an internal document. It’s my credit score, why would it be an internal document? I had a bad feeling and wanted to leave but Albert told me not to worry and that he worked it out with the bank. Well worked it out meant the rate was 2% higher than I was quoted based on my “tier” and my payment went up $96 a month. I was shocked. He told me that the payment went up due to the rate and the taxes and the contract fees. Then I noticed that the bank wasn’t even Kia anymore, they switched banks. I was about to walk out when the Finance manager told me he was going to talk to the sales manager. He came back to tell me that they made a mistake and that the loan would go to Kia but that kia required me to pay $2,500 in contract fees or I had the choice to finance a $2,500 kia warranty instead. I asked if I had to pay the contract fees and he said yes or you can get the kia warranty and they will waive the $2500 contract fee. He kept reminding me that it would be better to pay for a warranty versus paying kia the contract fees and getting nothing for it. But the way I looked at it was either way my payment was going up and they were adding $2500. I left and bought a car elsewhere and found out that I was approved by Kia tier 1 with no problem at 0% and the $2,500 Warranty was 100% OPTIONAL AND NOT REQUIRED. and that this dealership lied to me about “CONTRACT FEES”. Before writing this review of this scam, I read this dealership and their Finance team have tried this one of multiple peopl. The other kia dealers told me to report this dealership to the BBB and NY DMV and the AG, which I did. Kia is lucky I liked the car enough to take my business to another Kia dealership after this horrible experience with Tony and Albert. More
by StingerRay88
Employees Worked With
Albert Torres
