Kia Of West Nyack

Ver Happy I drove into the service area without an appointment & they took me right in I was very surprised. The service team is very polite to the costumers. I drove into the service area without an appointment & they took me right in I was very surprised. The service team is very polite to the costumers. Thanks More

Excellent service experience. Service Personnel was very attentive and experienced. Took time to help me with my Android auto will use the dealership for all my future service. Service Personnel was very attentive and experienced. Took time to help me with my Android auto will use the dealership for all my future service. More

horrible experience I leased a new Kia but was sent home with the wrong car. The car did not match the VIN # on paperwork. I had to return the car and take the correct vi I leased a new Kia but was sent home with the wrong car. The car did not match the VIN # on paperwork. I had to return the car and take the correct vin #. Due to the inconvenience, they paid 1 month lease, which was very generous, however, I had to drive there weeks later to collect the check for the month they were paying. THey also never paid off my old lease which was part of our aggreement. Upon calling them to remind them, I had to pay off myself and drive there and pick up the payment to reimburse myself. I have never had to do that before. Payoffs should be done by them. So unprofessional. Not to mention that they never checked to see what my balance was when I told them I wasn't sure how many payments were left and inevitable settled on a lesser amount. Weeks later called to see if they would cover that extra 310 payment and got a complete runaround. One manager told me yes. However never received check. I called a month later and that manager had left after a few weeks. No wonder he left. The place is disorganized and no ones knows what is going on! Never received a call back from other manager. Go somewhere else to buy or lease a KIA! More

Efficient and courteous service I was able to schedule an appointment immediately and at my convenience. April was friendly and efficient on the phone and in person. I brought my I was able to schedule an appointment immediately and at my convenience. April was friendly and efficient on the phone and in person. I brought my car in for an oil change and the service department noticed my inspection was expired for months! More

My second time leasing a car from Kia of West Nyack I felt the first time was a better experience! Our salesman was new to the business and made promises he couldn't keep. He was a nice kid just needs I felt the first time was a better experience! Our salesman was new to the business and made promises he couldn't keep. He was a nice kid just needs more experience. They did work with me to make the experience ok. I am waiting for them to get back to me, I noticed a scratch on the car I leased after it was cleaned and detailed. The manager told me he would order touch up paint and the service department would fix the spot, haven't heard anything about it...yet. Love KIAs! Get so much for the money! More

Excellent recall service I look forward to the improvements this recall service will provide. Time spent was less than expected so I really appreciate that. Thank you Kia of W I look forward to the improvements this recall service will provide. Time spent was less than expected so I really appreciate that. Thank you Kia of W. Nyack. More

Oil change Stopped in for an oil change and tire rotation. It was quick and easy out in less than an hr. I will return for my next services Stopped in for an oil change and tire rotation. It was quick and easy out in less than an hr. I will return for my next services More

Oil change Friendly and comfortable! I checked in early and I was done in 45 minutes. Good Customer Service over phone and in person. They even offered to walk m Friendly and comfortable! I checked in early and I was done in 45 minutes. Good Customer Service over phone and in person. They even offered to walk me to my car! More

Standard serving of 2018 Sorento Service reps were very helpful, Amanda and April were great, answered all questions, and explained service contract guidelines. Extremely satisfied w Service reps were very helpful, Amanda and April were great, answered all questions, and explained service contract guidelines. Extremely satisfied with the visit, the quality of service and display of interest in the customer More

Speedy & professional Had an appointment at 3pm for an oil change. Got there at 315. I was approached right away & was taken care of by Juan. I was out of there by 4pm. Goo Had an appointment at 3pm for an oil change. Got there at 315. I was approached right away & was taken care of by Juan. I was out of there by 4pm. Good, friendly & quick service. Thanks Juan More