Kia Of West Nyack

Customer service Friendly, knowledgeable, courteous, and professional. Everyone I dealt with was super easy to work with and fully explained every part of their role a Friendly, knowledgeable, courteous, and professional. Everyone I dealt with was super easy to work with and fully explained every part of their role and how they can help me. During my entire purchasing experience I felt zero pressure and stress due to the excellent staff they have at Kia. Kristian of sales is a 10/10 employee, would definitely buy using him again. More

Upscale Kia Among the most essential experience buying a car. Nick was very professional, communicated very well and upfront with all available options of trading Among the most essential experience buying a car. Nick was very professional, communicated very well and upfront with all available options of trading, buying, financing and leasing. I’m definitely buying my next Kia here. More

Charged for Warranty I am not sure where the problem lies, if it is with the Dealer or Kia but I brought my car in for a warranty problem. They duplicated it on the morni I am not sure where the problem lies, if it is with the Dealer or Kia but I brought my car in for a warranty problem. They duplicated it on the morning it came in but then were unable to duplicate it again. Since in there eyes the problem went away I had to pay for a service visit. But why is it my fault if you SAW the issue and then it went away that there is no problem. You know it exists as you saw it. I do not think I should have been responsible for the charge, not very fair. To the point my customer service rep April was wonderful and was more than helpful. More

Accommodating Sales AND Service I know this was just about the service center, but...Walked in to a "no pressure" experience looking for used car. Throughout the experience, EVERYTH I know this was just about the service center, but...Walked in to a "no pressure" experience looking for used car. Throughout the experience, EVERYTHING I questioned (and I questioned alot) was dealt with quickly & with a positive outcome. Brett was our sales person... He did a great job, my only critisism would be that he should have been trained better in the details/paperwork of a sale. Keith, the finance guy was spread thin on a busy Saturday, did his job well, BUT I would have appreciated the option of coming back the next day to finish up instead of being there past closing (my time is valuable to me). Jason, the sales manager was really great, in that the little things listed above were made right/compensated for. He knows how to squelsch potential sitiuations quickly & effectively. Even within the following week of purchase, (planned) encounters the service people were great experiences. Professional, clean, accommadating. I am VERY picky about service centers, and Kia "passed the test" with flying colors. THANK YOU KIA OF WEST NYACK More

not good at all they dont call back and until now they cant find my trade in car. the car i got is very good. that is the only good thing at all they dont call back and until now they cant find my trade in car. the car i got is very good. that is the only good thing More

Customer service Great customer service, truly care about client's needs, took time to listen to our needs and offered a couple options for us to consider. Great customer service, truly care about client's needs, took time to listen to our needs and offered a couple options for us to consider. More

Helpful This dealership was smooth sailing. No pressure , helpful. They got me the best rate for my credit. They really went above and beyond . I asked to hav This dealership was smooth sailing. No pressure , helpful. They got me the best rate for my credit. They really went above and beyond . I asked to have my used car detailed, and it wasn't. But over all, quick smooth process without the pressure More

Newly installed hard gasket check Juan is great. Wish he was staying around the West Nyack KIA center but glad he is moving upward within the company. The gasket checked out fantasti Juan is great. Wish he was staying around the West Nyack KIA center but glad he is moving upward within the company. The gasket checked out fantastic. No leaks. While there, I checked on the cost for having spark plugs changed ... I have to admit that I was a little more than surprised more like shocked when I learned that the cost quoted was $258. Whoa! No thanks. More

9200ml service April, at the Service Department, was very efficient and pleasant. There was another young woman there working at the next counter who assisted her; April, at the Service Department, was very efficient and pleasant. There was another young woman there working at the next counter who assisted her; she was also very helpful. I was appreciative that the two worked together, as a team, to help create an overall agreeable experience for me. The wait time was less than estimated and the process was easy and stress free. No other service was added or recommended unnecessarily, like other dealership services. More