Kia Of West Nyack

Surprised at the big changes of waiting room. I was surprised at the overall new look of office area and waiting room. It seemed like you are being comforted prior to finding out what your bill i I was surprised at the overall new look of office area and waiting room. It seemed like you are being comforted prior to finding out what your bill is going to be. I had to inform the Rep that I only had a certain amount of money and so I can't go over. She said well, with the coupon it will be well below that. My bill was a little bit over what I came with. I said why is this bill above by so much when you told me it would be under $60.00? Well, your car required a more expensive air filter. Is it a $40.00 air filter? I have bought air filters myself and I don't think I have ever seen a $40.00 air filter.. I want to change my stars to 3. I just read my bill. I think she just forgot about the labor cost. I could have just had an oil change. It says I requested tire rotation, but when I called to make an appointment that was suggested to me. By the way, the air filter was $7.90. It's a questionable visit. More

Friendly and fast service It’s always a wonderful experience coming in for service. Staff are super friendly and know you by name. Service is timely, car is always ready within It’s always a wonderful experience coming in for service. Staff are super friendly and know you by name. Service is timely, car is always ready within quoted time frame. More

Great experience Was greeted almost immediately by all staff. They were so nice and efficient. Presented me with a full evaluation before any work was done. Comfort Was greeted almost immediately by all staff. They were so nice and efficient. Presented me with a full evaluation before any work was done. Comfortable and clean waiting area. Would definitely use them in the future. More

Wonderful Staffed by caring, communicative , cheerful people. First person covered the seats with plastic and put a mat on the floor. Second person explained Staffed by caring, communicative , cheerful people. First person covered the seats with plastic and put a mat on the floor. Second person explained the procedure , again cheerful, polite, professional. There was coffee, comfortable seating, tv. Quick ! As I was leaving the manager came by, thanked my for my business! Just a totally pleasant experience! More

Great, thorough service. There are a few Kia dealers much closer to me, but I chose to go out of my way to Kia of West Nyack. They know how to treat and keep their customers! There are a few Kia dealers much closer to me, but I chose to go out of my way to Kia of West Nyack. They know how to treat and keep their customers! More

Overall Good I ended up leasing a 2019 Kia Sorento from West Nyack. Salesman Dave was great. Overall, it was hectic trying to schedule new car pickup. Kia was I ended up leasing a 2019 Kia Sorento from West Nyack. Salesman Dave was great. Overall, it was hectic trying to schedule new car pickup. Kia was apprehensive of taking my end of leased car from Nissan. Would have liked it if they were more accomodating with taking in my end of leased car. More

Simple and Easy I didn’t know what to expect because I’d never purchased a Kia. I was pleasantly surprised. I was treated kindly and with respect as one expects but I I didn’t know what to expect because I’d never purchased a Kia. I was pleasantly surprised. I was treated kindly and with respect as one expects but I also was not strong armed or had anyone try to sell me something other than what I came in for. Leticia is lovely and professional and kind. More

The service who kept me as a customer I love kia! I been a customer with my 3 year lease and at end of the my lease I didn't know if I wanted to lease again or buy my lease. I visited anot I love kia! I been a customer with my 3 year lease and at end of the my lease I didn't know if I wanted to lease again or buy my lease. I visited another kia and it was not a pleasant experience but at West Nyack they valued my as an individual as a Kia customer. They helped me buy my lease and leave very happy!! Thank you Leticia Glenn, Kia sales Manager, for listening and helping so much! Thank you Mr. McCormack the financial manager for the detail of your work. If it wasn’t for West Nyack Kia I would not have stayed a customer. Thank you!!! More

Service for Second Experience It was my 2nd time at Kia of West Nyack and my overall experience was great, again! My service agent April was AWESOME... from the moment my vehicle w It was my 2nd time at Kia of West Nyack and my overall experience was great, again! My service agent April was AWESOME... from the moment my vehicle was in their possession April kept me abreast of everything from timing to what was being done. She is knowledgeable and courteous. In truth, had it not been for April's follow-up calls I would not have remembered to bring my vehicle in for the needed recall items. More

Great service Very satisfied with my service and my service advisor April was a great help as well. And happy with the key drop off very convenient and very happy w Very satisfied with my service and my service advisor April was a great help as well. And happy with the key drop off very convenient and very happy with the car wash and detailing. More