Kia Of West Nyack

Their TRUE REALITY These group of salespeople and sales managers are the reason why the industry of car salesman have such a bad reputation. If you don't want to get ups These group of salespeople and sales managers are the reason why the industry of car salesman have such a bad reputation. If you don't want to get upset and you don't want to develop anger and dislike and distrust of others do not go to Kia of West Nyack More

GREAT I leased a car for my daughter for college,and I chose the Kia Forte because I felt it offered the most options and features for the money..I had a pl I leased a car for my daughter for college,and I chose the Kia Forte because I felt it offered the most options and features for the money..I had a pleasant experience with the sales staff and they made it very easy to complete the transaction.I would recommend Kia of West Nyack to all of my friends.. More

Scam artist and liars So I have been looking for an SUV specifically a Kia Sorento but Having been to this rodeo before I made sure to call ahead and specifically ask what, So I have been looking for an SUV specifically a Kia Sorento but Having been to this rodeo before I made sure to call ahead and specifically ask what, if any, fees did the dealer charge and I was told ONLY a doc/processing fee of $75. Good start. I drive across the Tappan Zee on a Friday at rush hour and get there at 5:10 pm for my 5:15 pm appt at Kia of West Nyack (Anyone who lives in the Tri State area knows exactly what kind of ordeal this alone is:) I met with the salesman who initially told me the car had been sold and I stayed calm and told him it better have not been since I confirmed my appt a half hour before with Jorge - anyway, he found the car......yay I thought. So, off we go for a test drive and I liked the car and said "lets make a deal"🙂 I asked salesman who was the moneyman that I needed to talk to and he said initially it would be him (oy, here we go with "my manager said he can't do that"). OK, gave him the benefit of the doubt anyway and a few minutes later he comes back with a piece of paper (photo evidence can be provided. He starts talking to me about what I will pay depending how many months I want to finance and I looked and him and nicely smiled and said "but we haven't started negotiating yet" AND he just assumed I was financing since he didn't ask me- BUT THEN before I could even start I looked down at the paper and see 2 fees, a dealer fee and a dealer destination fee totaling $1490. Well as you can imagine my smile changed and I told him to remove the fee immediately especially since I had called and double checked what fees they had. So, he goes to "ask the manager" and comes out and tells me they have removed the fee. Great, Yippee I thought, lets start talking numbers. I look at the second piece of paper he then handed me and see that the car price has changed form $17000 to $17625, a $625 hike (again photo evidence can be provided). He realized I was really not happy and couldn't stop me in time when I took a photo of both papers. I told him to remove it immediately and he said he would go talk to his manager and I told him "NO, get your manager out her now" and he quickly grabs the papers and goes to get said manager and I ask if I could have the papers and he said “sorry no, they are in house only”. Manager comes out and said it was a mistake. PHEW right, cos I was starting to get a little worried? BUT NO, he actually tried to say it was a mistake on the internet price and that $17625 was the actual price of the car. Hmm, so I ask him that if it was a mistake on the internet, then why did the original piece of paper say $1700? He kind of flustered at that question and couldn't really explain it so I told him exactly what I thought and suggested that he was trying to pull a bait and switch to which he honestly answered, can't make this stuff up folks, no a bait and switch would be if we said $17000 and then it went to $19000. I could have asked him to review the paperwork and then say that again but I was too angry. This salesman and his moneyman (I don't actually believe it was the manager) actually thought that when I walked in the door, a single woman coming to buy a car alone, that it would be a walk in the Park. They are liars and scam artists and here is the link STILL showing the guaranteed price of $1700! More

the worst customer service ever!!!! i arrived at your dealership at 10:15 am after taking the car out for a test drive my sales person directed my to the finance person Ruben. I was on y i arrived at your dealership at 10:15 am after taking the car out for a test drive my sales person directed my to the finance person Ruben. I was on your web site for the last several weeks looking at the car i wanted to buy it was a 2015 GMC acadia it showed a price of $20,000 ( which after i took ownership of was still shown as avail on your web site for a lower price, i will get to that in a moment ) Ruben came to the table with a price of the car which was $4,000 more than the web price. On your web site there was a option to lock in the price, which i did. I also used your " value my trade" which Ruben came to me with a very low ball offer of $500. I said please give me back my title and i will leave as we are clearly on two different pages. He refused and asked if we can come to a point of price. we came to a price however the only way to get that price was to use your dealerships financing or the price would be $500. more. a tactic not used by any other local dealership. I stated at 10:45 am that i can have a certified banck check here in 30 min i just need to know the cash price. After 2.5 hours!!!! i said i need to leave to make sure my bank has time to write out a check so i can leave with the car today. I came back at 2:30 pm and handed a bank check for the full amount of the car plus tax and DMV fees. after waiting anothe 2 hours at 4:35 dealer plates were put on my car, which i said i need a temp registration so i can use the car for my side job as i drive for UBER. Ruben said i can drive with dealer plates where i said no i cant please dont tell me what i can and cant not do when it comes to my job and what is needed for the car i will use. I was charged over $375 for DMV fees and a down payment and i could not leave with a temporary tags??? i was told there was a problem with the title ?????? who would sell a car at a dealership if they dont have the title??? This is the reason for the delay and i had to return to the dealership the next day. Ruben said i could get floor mats for my trouble which was never given. The car was not cleaned it was not washed or waxed. it was not vacuumed it was in the same condition as i text drove at 10 am. the oil change was not done. where is the level of service i have received at other Kia dealerships like prestige in Tenafly NJ ??? i will never go to that dealership for the rest of my life. why was i charged over $375 for DMV fees when it took myself to come back to get something i should have left with the day i drove off the lot. More

Happy I had a great experience with the service department no BS an in and out quickly. Cannot ask for anything better. Thank you and will see you on my nex I had a great experience with the service department no BS an in and out quickly. Cannot ask for anything better. Thank you and will see you on my next service appointment. More

Problems not fixed Had the car for 3 days, didn't look at it till last day and did not resolve the warranty problems, only the issues that we were charged for. Had the car for 3 days, didn't look at it till last day and did not resolve the warranty problems, only the issues that we were charged for. More

Satisfied Customer I had the honor of working with Leticia Glenn and Victor. Leticia was absolutely amazing. No pressure no hastle and gave me and my family a fabulous u I had the honor of working with Leticia Glenn and Victor. Leticia was absolutely amazing. No pressure no hastle and gave me and my family a fabulous unbeatable deal. I am loving my brand new 2020 Kia Soul. More

NEED A PEACEFUL CAR SHOPPING EXPERIENCE? LOOK NO FURTHER I came in this morning for my appointment and in no time my guy was here greeting me. I allready had in mind what i was looking for and how much,I sa I came in this morning for my appointment and in no time my guy was here greeting me. I allready had in mind what i was looking for and how much,I sat with Alfred Millington and explained what i was looking for .Mr. Millington listen to every word i said with attention and got me right to the vehicle i wanted.He was honest ,gave me price break down right up front and didnt try to push for anything i wasn't looking for.I then met Ruben Rosales,another gentleman right from the start..These to gentlemen were extremely curtious and polite,listened well to any concerns and answered all of my questions professionally. Best of all i didn't have to deal with any pesky dealers trying to push the world on you. I thank the world these two gentlemen where here to assist me I have to add on to my experience at this dealer ship now and it is not pleasant anymore .after all is said and done there is an error of an overpayment and the two that I have mentioned earlier in this review have lost all and any praise I have given them. I contacted them numerous times to have the matter corrected and I'm getting brushed off.no follow up in any timely matter.even when i walk into the dealer ship.i had to finally reach out to corporate to log a formal complaint.beware and make sure your numbers are correct before signing anything.they do not get back to you. Also their front desk receptionist needs a lot of work.what ever her name is at the front desk she is not a customer friendly person. I witnessed her talk down to other people on the floor staff as if they were children.not pleasant to hear as a customer standing around. More

professional & friendly Professional friendly staff who communicated well and provided timely service. Also brought an issue to my attention so that I could proactively addre Professional friendly staff who communicated well and provided timely service. Also brought an issue to my attention so that I could proactively address it before it became a larger problem More

Change cabin filter & add more Freon to AC Service was faster than I was told. They were honest with me regarding the service to be done. Hope they maintain their transparency and honesty with Service was faster than I was told. They were honest with me regarding the service to be done. Hope they maintain their transparency and honesty with their customers. More