Kia Of West Nyack

Keeps Getting Better I purchased my car here probably about 3 or 4 dealer owners ago. While their service department was good, under the new ownership this current service I purchased my car here probably about 3 or 4 dealer owners ago. While their service department was good, under the new ownership this current service department seems to be top notch. The front end seems to be very personable and willing to answer every question without beating around the bush. Very glad of this change. The fall back is that you hope that you do not have to see them again. More

Great experience Everybody was professional Caring. Didn’t even feel like I was waiting long at all. Took care of my car and did recalls Checked on me very helpful Everybody was professional Caring. Didn’t even feel like I was waiting long at all. Took care of my car and did recalls Checked on me very helpful I like going there More

Didn't address issue I brought it in for I don't typically respond to review requests, but this place was bad. I set the bar low for Kia service generally, but as noted they didn't address th I don't typically respond to review requests, but this place was bad. I set the bar low for Kia service generally, but as noted they didn't address the brake issue I brought my Stinger GT1 in for (pulsating brakes). They never drove the car. They just (apparently) looked at the pads and thought they were okay. Also had an oil change and (supposedly) a multi point inspection. No written or video report was given for the inspection so I don't know if it was actually done. I called twice to complain post the service and was promised a supervisor would call me back. That never happened. I'd like a refund More

Inspection & troubleshooting needed inspection & to have an error message looked into. I have to bring car back for both. Did not have inspection stickers??? Must order cleaner. needed inspection & to have an error message looked into. I have to bring car back for both. Did not have inspection stickers??? Must order cleaner. More

Double selling one car is not cool Beware that when you leave a deposit for a car and insure it, and schedule a pick up - they may sell to someone else anyway - Management is lacking Beware that when you leave a deposit for a car and insure it, and schedule a pick up - they may sell to someone else anyway - Management is lacking - the basic practice was condoned and we were told it happens all the time The had another car to sell us but the situation was poorly managed, and so avoidable took 1.5 hours to pick up the car - even though it was already insured - and there was no review of the car because we declined - after the long wait to sign four pieces of paper and move plates Hoping the car is great and that the manager is replaced - and the employees who seem to be nice people can be taught better business practices More

Quick Courteous Results I came in to have my leaky tire looked at. Within an hour they solved the problem and I was on my way. The service was courteous and friendly. I came in to have my leaky tire looked at. Within an hour they solved the problem and I was on my way. The service was courteous and friendly. More

I asked for the car to be cleaned.... never happened After the oil change I requested my car to be cleaned even if I had to pay ... came back to me the same. you guys are very slick with the warranty as After the oil change I requested my car to be cleaned even if I had to pay ... came back to me the same. you guys are very slick with the warranty as well , very , very disappointed with the process , I had to cancel my appointment to see another car at your dealer. The experience was so bad I device to get another car in a different place , shame because I had already settle for the white Mercedes you had on the lot, but had to change my mind due to service More

Amazing Service Kia of west nyack has great service department and new manager. I would recommend taking your car there for service. Honest, fast and they clean your Kia of west nyack has great service department and new manager. I would recommend taking your car there for service. Honest, fast and they clean your car More

AMAZING SALES WOMEN Inali is a wonderful person she has an amazing personality and she's a great driver. Ruben was very polite and great with working with us on our deal. Inali is a wonderful person she has an amazing personality and she's a great driver. Ruben was very polite and great with working with us on our deal. Really appreciate both sales manager and sales women! More

GRATE CUSTOMER SERVICE SERVICE ADVISER AS VERY NICE. EVERYTHING WAS FIXED AND ALSO KEPT ME INFORMED AT ALL TIMES BEST SERVICE EVER. II'l BE BACK FOR MY NEXT SERVICE. SERVICE ADVISER AS VERY NICE. EVERYTHING WAS FIXED AND ALSO KEPT ME INFORMED AT ALL TIMES BEST SERVICE EVER. II'l BE BACK FOR MY NEXT SERVICE. More