Kia Of West Nyack

Bad Business practice Dealership tried switching cars on me without mentioning it to me. We put a deposit on a car and when we came back to finalize the purchase the car th Dealership tried switching cars on me without mentioning it to me. We put a deposit on a car and when we came back to finalize the purchase the car they brought around was not the one we put a deposit on they never said anything about me not being approved for a loan. More

Service appointment to replace passenger side seat air blowe Initially the responsiveness of the service team was challenging, I had been disconnected 3 times when trying to see if my car was ready for pick up. Initially the responsiveness of the service team was challenging, I had been disconnected 3 times when trying to see if my car was ready for pick up. I spoke with Kathy and she was able to get an update for me quickly. I care to pick up the car and was greeted my Vinny who was responsive and friendly. Without my involvement with Kathy and Vinny I would not have had a good experience. More

Keeps Getting Better I purchased my car here probably about 3 or 4 dealer owners ago. While their service department was good, under the new ownership this current service I purchased my car here probably about 3 or 4 dealer owners ago. While their service department was good, under the new ownership this current service department seems to be top notch. The front end seems to be very personable and willing to answer every question without beating around the bush. Very glad of this change. The fall back is that you hope that you do not have to see them again. More

Great experience Everybody was professional Caring. Didn’t even feel like I was waiting long at all. Took care of my car and did recalls Checked on me very helpful Everybody was professional Caring. Didn’t even feel like I was waiting long at all. Took care of my car and did recalls Checked on me very helpful I like going there More

Didn't address issue I brought it in for I don't typically respond to review requests, but this place was bad. I set the bar low for Kia service generally, but as noted they didn't address th I don't typically respond to review requests, but this place was bad. I set the bar low for Kia service generally, but as noted they didn't address the brake issue I brought my Stinger GT1 in for (pulsating brakes). They never drove the car. They just (apparently) looked at the pads and thought they were okay. Also had an oil change and (supposedly) a multi point inspection. No written or video report was given for the inspection so I don't know if it was actually done. I called twice to complain post the service and was promised a supervisor would call me back. That never happened. I'd like a refund More

Inspection & troubleshooting needed inspection & to have an error message looked into. I have to bring car back for both. Did not have inspection stickers??? Must order cleaner. needed inspection & to have an error message looked into. I have to bring car back for both. Did not have inspection stickers??? Must order cleaner. More

Double selling one car is not cool Beware that when you leave a deposit for a car and insure it, and schedule a pick up - they may sell to someone else anyway - Management is lacking Beware that when you leave a deposit for a car and insure it, and schedule a pick up - they may sell to someone else anyway - Management is lacking - the basic practice was condoned and we were told it happens all the time The had another car to sell us but the situation was poorly managed, and so avoidable took 1.5 hours to pick up the car - even though it was already insured - and there was no review of the car because we declined - after the long wait to sign four pieces of paper and move plates Hoping the car is great and that the manager is replaced - and the employees who seem to be nice people can be taught better business practices More

Quick Courteous Results I came in to have my leaky tire looked at. Within an hour they solved the problem and I was on my way. The service was courteous and friendly. I came in to have my leaky tire looked at. Within an hour they solved the problem and I was on my way. The service was courteous and friendly. More

I asked for the car to be cleaned.... never happened After the oil change I requested my car to be cleaned even if I had to pay ... came back to me the same. you guys are very slick with the warranty as After the oil change I requested my car to be cleaned even if I had to pay ... came back to me the same. you guys are very slick with the warranty as well , very , very disappointed with the process , I had to cancel my appointment to see another car at your dealer. The experience was so bad I device to get another car in a different place , shame because I had already settle for the white Mercedes you had on the lot, but had to change my mind due to service More