Kia Of West Nyack

I had a written deal and gave the dealer a $500 deposit. I was told the car would be in, in a day or 2. It arrived 2 weeks later. When it arrived I was informed that the deal changed because of a new “resid I was told the car would be in, in a day or 2. It arrived 2 weeks later. When it arrived I was informed that the deal changed because of a new “residual number” from Kia so I would have to pay more monthly. I said we have a written agreement and you took a deposit. They blamed it on slow delivery and that not being their fault. I contacted Kia they said they should honor agreement but dealers are independent. They never informed me of a price change until the car was delivered. They kept me on the hook waiting. Bait and switch More

Leticia Glenn worked her magic and made the process easy and quick, she worked overtime to make sure I drove home that day with my new ride ! The best car dealership experience I’ve had in 3 months! From t and quick, she worked overtime to make sure I drove home that day with my new ride ! The best car dealership experience I’ve had in 3 months! From the moment I walked in and the honored the internet price I knew I was buying a car that day! Money man John Molina made signing a breeze ! More

I am so pleased with the service here, will definitely recommend my friends and family, very clean and friendly environment. Payments are very reasonable and fits my budget. recommend my friends and family, very clean and friendly environment. Payments are very reasonable and fits my budget. More

I worked with a sales representative by the name of Leticia Glenn she makes buying a car easy and convenient and I got what I wanted Leticia Glenn she makes buying a car easy and convenient and I got what I wanted More

This dealership service was great the sales representative Latisha was excellent I already bought two Cars and my friends and family says she’s great also looking forward to my 2021 visit representative Latisha was excellent I already bought two Cars and my friends and family says she’s great also looking forward to my 2021 visit More

good service,good rate ,very nice people ,very good warranty on my kia ,very happy with my kia sportage,deflinely coming back for next one , warranty on my kia ,very happy with my kia sportage,deflinely coming back for next one , More

Everyone knows the rap that car dealers have about not being honest.... I am on a quest to find a car to buy or lease. I never thought about leasing prior to walking into Kia last week. I am a sing being honest.... I am on a quest to find a car to buy or lease. I never thought about leasing prior to walking into Kia last week. I am a single female. I feel like Kia of West Nyack tried to take advantage of me. What they don't know is that I do not have "idiot" written on my forehead! I will plaster the internet with my story so people know. Here is my story for the world to hear.... I thought I had a deal with Kia of West Nyack. Sure...I did. Apparently not. I walked into Kia of West Nyack dealership. I have already been to Honda, Hyundai and wanted to check out 2 more cars (Kia and Nissan). I want everyone to know that I already drive a Kia Sportage. It's been a good car to me and I am giving it to my son who is graduating college this year. That said, I actually thought I would by another car from Kia, but this time I would check out the Sorrento. I was probably going to buy a Sorrento. LOL I wanted a slightly nicer car if I could afford it. It was out of my price range. I actually did test drive a Sorrento that had 3o K miles on it and 3 years old. I was thinking of buying it. Then Luis spoke to me about leasing. How affordable it is. I could even lease to own in a sense. I could buy the car after I lease it if I loved it. It would be cheaper then, about half the price. I currently carpool to work, so I don’t drive as much now. Sounded like a possibility. My only luxury in a car is a sunroof. I have always had a car with a sunroof since I was 22. Each time through the years, the dealership would put one in for me. I did not and would not talk about any car without a sunroof. I would not entertain the possibility of a base model (no sunroof) at all. Didn’t drive one either when I test drove models. Luis then photo copied the car flier of the car that he thought would be perfect for me. I actually have it still. The 2021 Sportage S AWD. It has the sunroof for me. Actually, a panoramic sunroof! He stated that for $229/month and $1000 down plus taxes and fees, I can lease this car for 3 years. I wrote everything down on the flier in front of him. Told him I had lots to think about. However, I had to check out the Rogue before I commit. I went to Nissan the very next day and that is another story. I walked out. They tried to sell me the Altima. No offense, but I wasn’t interested in that car. Later that day I called Luis. Yes, he gave me his personal number. Was a little surprised by that…. I called, he answered. Told him it was Michele. I told him that I would take the offer on the Kia Sportage. The one for $229/month. The one with the sunroof. I confirmed it was the Sportage we spoke about. Yes, the one with the sunroof. Ok, I told him that I can come in and sign the paperwork. I specifically said that I don’t want him to bait and switch cars on me. Yes! I actually said that! Luis assured me that he would never do that. We scheduled a time 2 days later for this to happen. I went in and Luis went to get the paperwork. He comes back with my paperwork and another flyer. A flyer with $229 on it. Next, he showed me my car paperwork and the cost was over $300! “What are you talking about?” I asked. Luis then proceeded to try to tell me about how the car I chose was more expensive. I immediately told him to get the manager. The manager comes out. Starts explaining that the car that was $229 was the base model. I said that’s not what Luis told me. Then I looked at Luis and asked, “Did you give me the wrong price?” He stated, “yes.” I thanked Luis for being honest (at least at that moment he was). I turned to the manager and told him that I would like him to honor the deal that Luis sold me. The manager told me financially he couldn’t make that work. “No problem, I will walk out and tell the world.” So….with this long detailed story. Car dealers have a bad rap. Some have the rap and deserve it. I highly recommend that you do not use Kia West Nyack. I’m now on a quest to find an honest dealership. Know any? I am fine with paying more for honesty! More

Very Clean Showroom, Very Pleasant Knowledgeable Staff, Decent Amount of Inventory on hand, Salesgirl Victoria Maratene was AWESOME and not stale/pushy/overwhelming/or overpowering like most of those I had Decent Amount of Inventory on hand, Salesgirl Victoria Maratene was AWESOME and not stale/pushy/overwhelming/or overpowering like most of those I had dealt with prior to going to Kia... Would recommend them to everyone More

I believe when a business creates a mission statement is I believe when a business creates a mission statement is to make sure the company and its employees continue to uphold the mission as a tenet of the I believe when a business creates a mission statement is to make sure the company and its employees continue to uphold the mission as a tenet of the work. On your mission, KIA writes “our mission is to price you with the same exceptional level of service that led out to purchase a KIA…” In addition, your website continues to state: “your car will be treated with the utmost care as we only use certified Kia parts and will be quickly diagnosed and fixed so that you can get back on the road in a timely fashion”. This is extremely deceiving to KIA CUSTOMERS! KIA Nyack has not “treated my car with the utmost care or it was quickly diagnosed or fixed”. I have taken the time to list ALL the continuous complaints with dates and names of the individuals involved in this nightmare that started on July 14th, 2020. The MAJOR grievances I have against KIA are the lack of customer service, the lack of communication and follow up, the absence of truthfulness and deficiency of comprehensive work ethics, and finally, the discourtesy to me and my family at such a difficult time dealing with a pandemic. As a KIA customer since 2016, I deserve better or at least my car back fixed and with a SIGNIFICANT discount on the repairs for the length of time it has taken to “quickly fix” my car. More