Kia Of West Nyack

Kia of West Nyack. The car itself is great, just what my father in law wanted, however, the customer service is AWFUL. They promised to pick up the final payment on dads lease, but never did, now Kia fin father in law wanted, however, the customer service is AWFUL. They promised to pick up the final payment on dads lease, but never did, now Kia finance is looking for their money. We have called the dealership in excess of 2 dozen times and no one, ever, returns our calls, especially the General Manager who could care less. Since the car is not in my name I cannot pay the dealership a visit myself and to drag my 85 year old father in law down there is not fair to him. Bottom line, looking for a Kia, look to another dealership as this one has no idea how to keep its word. Kia of West Nyack, with the exception of the service dept, is AWFUL! More

I am a car lover and keep my cars immaculate. I got excellent and very fast service thanks to Chris my service advisor . He even had my immaculate car washed which was a nice customer service . 👍👍👍� excellent and very fast service thanks to Chris my service advisor . He even had my immaculate car washed which was a nice customer service . 👍👍👍👍👍 More

The worst experience I've ever had and I regret ever buying a car from this place. I was given a clear number of how much the car was going to be after taxes and fees by the sales person Leticia. I plac buying a car from this place. I was given a clear number of how much the car was going to be after taxes and fees by the sales person Leticia. I placed my deposit & spoke with the finance guy John. It wasn't until I received my loan letter from the bank I realized John managed to sneak a $4000 warranty into my loan and lied saying it was a requirement from the bank I was getting my loan from. (After reaching out to the bank they let me know that was not the case and this warranty was never required) Not to mention I was told throughout AND after purchasing the car that the issues I found with the car would be fixed by them, now when I am trying to get it fixed or answers as to why it wont get fixed I received unreturned phone calls, attitude from the sales manager when i do get in contact with someone or I am asked to reactivate the $4000 warranty I never asked for. They also drag their feet when it comes to resolving something that is not in their benefit. The unnecessary overpriced warranty that was added to my loan should've been off in 4-6 weeks. We are moving into week 7 and the warranty is still on my account. Please avoid this dealership and take your hard earned money elsewhere More

I had a written deal and gave the dealer a $500 deposit. I was told the car would be in, in a day or 2. It arrived 2 weeks later. When it arrived I was informed that the deal changed because of a new “resid I was told the car would be in, in a day or 2. It arrived 2 weeks later. When it arrived I was informed that the deal changed because of a new “residual number” from Kia so I would have to pay more monthly. I said we have a written agreement and you took a deposit. They blamed it on slow delivery and that not being their fault. I contacted Kia they said they should honor agreement but dealers are independent. They never informed me of a price change until the car was delivered. They kept me on the hook waiting. Bait and switch More

Leticia Glenn worked her magic and made the process easy and quick, she worked overtime to make sure I drove home that day with my new ride ! The best car dealership experience I’ve had in 3 months! From t and quick, she worked overtime to make sure I drove home that day with my new ride ! The best car dealership experience I’ve had in 3 months! From the moment I walked in and the honored the internet price I knew I was buying a car that day! Money man John Molina made signing a breeze ! More

I am so pleased with the service here, will definitely recommend my friends and family, very clean and friendly environment. Payments are very reasonable and fits my budget. recommend my friends and family, very clean and friendly environment. Payments are very reasonable and fits my budget. More

I worked with a sales representative by the name of Leticia Glenn she makes buying a car easy and convenient and I got what I wanted Leticia Glenn she makes buying a car easy and convenient and I got what I wanted More

This dealership service was great the sales representative Latisha was excellent I already bought two Cars and my friends and family says she’s great also looking forward to my 2021 visit representative Latisha was excellent I already bought two Cars and my friends and family says she’s great also looking forward to my 2021 visit More

good service,good rate ,very nice people ,very good warranty on my kia ,very happy with my kia sportage,deflinely coming back for next one , warranty on my kia ,very happy with my kia sportage,deflinely coming back for next one , More