Kia Of Waldorf

I finally purchased my dream car 2020 KIA Optima EX Premium in the two tone color that will make heads turn wherever you/I go (pearl white with black roof top). When I arrived to the waldorf locatio Premium in the two tone color that will make heads turn wherever you/I go (pearl white with black roof top). When I arrived to the waldorf location, I showed Manny Sauls (AMAZING salesman) a picture of the car that I saw online on their website under new inventory. He looked at the picture and said “follow me.” LET ME TELL YOU...The moment I walked in the showroom, I got that “say yes to the dress/car” feeling IMMEDIATELY 💙💙. If you ever shopped for a wedding dress, then you would know the feeling I’m talking about. As I mentioned above, I worked with Manny Sauls as my AMAZING salesman and Chris Austin (AMAZING sales manager) and they BOTH worked me into my budget. Even though we didn’t go through with their finance company we surely got a xxxx good deal. Manny Sauls made us feel at home and very comfortable with this purchase. No pressure at all.. No stress!!!!! He is such a gentleman on all levels. Chris Austin, I want to thank you for this amazing deal!!!!! More

Came into the dealership knowing I wanted a Kia Soul. Randy was super friendly and helpful and made me feel at ease about the whole process. Which was a comfort after hearing so many stories from family Randy was super friendly and helpful and made me feel at ease about the whole process. Which was a comfort after hearing so many stories from family and friends about how dealerships played games with them. Randy and the whole Kia of Waldorf team helped us through the process and made me feel confident about my first vehicle purchase! Super excited about my new car and cannot wait for all of the service benefits that Bayside has to offer me. More

Excellent service. I was helped from the minute I walked in. I was helped by Manny from Kia of Waldorf and he made my buying experience so easy. He knew everything he was talking about and made sure that my in. I was helped by Manny from Kia of Waldorf and he made my buying experience so easy. He knew everything he was talking about and made sure that my car was the perfect fit for me. Definitely would recommend everyone come see manny from Kia of Waldorf. More

Randy Flowers exceeded our expectations and was helpful, honest and fair. Mrs. Janet was excellent as well. Thank you both for your help with our new car purchase. honest and fair. Mrs. Janet was excellent as well. Thank you both for your help with our new car purchase. More

unpleased with serivce depart In October 2019 I received a new engine under the Kia warranty because my engine died for a 2014 Sorento with under 80,000 miles. After having placed In October 2019 I received a new engine under the Kia warranty because my engine died for a 2014 Sorento with under 80,000 miles. After having placed the new engine I started to hear noises coming from the area of the engine; however the sound doesn't do that everyday but its the same noise before the engine died on me while I was operating the vehicle, so when I heard it again I recorded the noise on my phone and took it back up there and spoke with Ryan Holcomb who was great and very helpful he said it sounded like it was internal like it was a faulty engine unfortunately. He told me if I heard it again to bring it back, so a within a few days I took it back in there and he said the sound at that time sounded like it was coming from the tensioner pulley this was the end of November so that I fixed that which cost me a little under $500. Going forward the noise still continued we have kept Ryan up to date on this issue and I have several recording on my phone with this noise he said that its internal and let him keep it and see if he can get it to duplicate the noise, they had it in the shop for two days and they say it didn't make the noise while in their care, well the next day I get it back after they returned my vehicle and at start up immediately it made the noise loud and clear, we called Ryan and explained to him that it made the same noise again and we recorded it and made sure my vin number was showed in the video and he said he would send the video to the tech that put the engine in and they would send it up to corporate to let them know about it and what needs tp happen to fix it, well it been a month and he told my husband he would hear from him in 24 hrs again its been a month, my vehicle is still making the sound and I have it recorded and no follow ups, no courtesy call nothing and im pissed. I like my car and take care of my car and I carry my kids in this vehicle and I feel like if the engine decided to go out on me again while driving it could be a dangerous situation for myself and my family if they are with me. If this was truly a new engine not refurbished that was put in and everything was truly looked over it should not be making any abnormal noises. I have always been uneasy with trusting a dealership maintenance department and this is exactly why. I trust to put my car in the trusted hands of the dealership because they should know what to do and how to fix it and I still get it back in the same condition I initially put it in there for. I understand Kia has the best manufacture warranty 100,000 mile and I feel like due to the fact that my manufacture warranty is about 12,000 miles or so to being up that they are just trying to give me the run around to not address this problem that I have been dealing with since I got the truck back. It also feels like the transmission is slipping like every now and again it makes a thumbing sound and it slips out of gear while driving it happens at random times, its not just because the engine is cold it does it when its warm too in the middle of driving but I cant record that, I can just feel it and I know it shouldn't be doing that, being that I cant even check the transmission fluid to even see it because it doesn't come with the dip stick for that. I have also brought that to the attention of the service department and it was told to me and my husband that it should not be the transmission and something about that year of my Sorento 2014 has something in the transmission that learns to how you drive it so when it does that its just learning how you drive but I honestly don't think that is the case because of how it feels, my husband has driven it and he has felt the same feeling and was like no this shouldn't be doing this , he has experience with being a vehicle mechanic in his years of the military and I also had a friend that is a mechanic drive it and stated it shouldn't be doing this . The dealership mechanic has never checked the transmission. Please note that when this first started with this noise concerning the engine it does not throw and did not throw a code until the engine just went out, and the same noises and feeling its doing now is what it was doing in the first place for the reason I brought it in there in Late august/ early September 2019 and I supposedly got the new engine built and placed in October and have been having the same issues since I got it back. Even when we got the truck back after the engine was placed my husband noticed the hood wouldn't open so we had to take it back up there and it was said we had to make an appointment for them to fix my hood and also reconnect my a/c condenser. After that appointment we noticed that the upper control arm bolt/screw on the passenger side was not tighten back it was loose... My confidence/ trust level in this department is very low. I started my Kia this morning 01/02/2020 and it made the same noise again, it makes the noise at random times cold, warm, start up, can do it all day or just in the morning or the evening rain or shine it doesn't matter it makes the noise. Just irritated to be given the run around and disappointed to get no type of follow up when you know its clearly a problem. More

Great customer service Kiele was great all around. She was knowledgeable about the cars, their features, and got me a great deal!! I would definitely go back to Waldorf Kia Kiele was great all around. She was knowledgeable about the cars, their features, and got me a great deal!! I would definitely go back to Waldorf Kia to buy my next car. More

Manny and Kiele are True Professionals Busy dealership, now I know why. People come to Waldorf Kia because the men and women working here are excellent. As soon as I showed up they took c Busy dealership, now I know why. People come to Waldorf Kia because the men and women working here are excellent. As soon as I showed up they took care of me. Kiele and Manny treated me very well, they worked together to make sure I saw the car I wanted without delay. Great team work, great atmosphere, everyone working together to help people and get the car they are looking for. Thank you Kiele and Manny, you guys are the best. I recomend this place highly, 5 Stars. More

Fair, honest, friendly environment I just graduated college almost a year ago and only a couple of months into a new job, so I had a tight budget. We sent Bayside Kia a quote we had rec I just graduated college almost a year ago and only a couple of months into a new job, so I had a tight budget. We sent Bayside Kia a quote we had received from another dealership and they were kind enough to meet it. When we got there, JC and team kept to their word. They were honest and fair. Thanks again! More

Purchase experience with Randy Flowers was top notch. A pro Was watching TV and a commercial for the Telluride came on. So the next day I went to Waldorf Kia to look at it and ended up purchasing one. Randy Flo Was watching TV and a commercial for the Telluride came on. So the next day I went to Waldorf Kia to look at it and ended up purchasing one. Randy Flowers greeted me outside, took me for a test ride in the vehicle and sealed the deal shortly afterwards. He knows the vehicles inside out and leaves the decision making up to you as far as purchasing. No pressure from him or any of the Kia Team. More

False advertising I purchased a used 2015 Kia Soul in 2017 with 21,000 miles and it was advised saying buy a new or used vehicle and the engine will be guaranteed for L I purchased a used 2015 Kia Soul in 2017 with 21,000 miles and it was advised saying buy a new or used vehicle and the engine will be guaranteed for Life towed it in and was told that I need a new engine and that the Warranty ran out at 60,000 miles they have the same advertising out now for October this advertising is false and I am an example so buyer beware More