Kia Of Waldorf

Great deal with personable service Went in and bought the car I wanted at the price I wanted to pay. No hassle. I told them the car I was looking for, went for a short test drive, told Went in and bought the car I wanted at the price I wanted to pay. No hassle. I told them the car I was looking for, went for a short test drive, told them what I wanted to pay and then it was just a matter of finishing the paperwork. Couldn't have been more painless. More

What a holy hot mess After reading this non-biased summary of what's happened with my deal since the time of purchase, make your own decision on whether or not you feel co After reading this non-biased summary of what's happened with my deal since the time of purchase, make your own decision on whether or not you feel comfortable with working with this dealership. - New Kia purchased on 5/9/15. Traded in my vehicle that was financed through another company for the purchase. Before signing new paperwork I asked the finance manager if the deal for the new loan was definitely approved since I had added on some extra coverages after the initial approval and he said it shouldn't be a problem. All paperwork is signed for deal. - Return on 5/11 with the 2nd title to my previous vehicle since it was registered in Maryland (previous lienholder has copy #1) and the remainder of the documentation required for the new loan. - Starting 5/14 (approximately), I get calls 3x/day from the previous lienholder that my payment hasn't been received. Call the dealer and leave message with sales manager and title/payoff lady to call me back to confirm the status of the payoff of my trade in. No call returned. Payment for previous lienholder for May was due 5/10/15. - On 5/29 I receive a letter from new lienholder (now 3 weeks after car purchase) saying they weren't financing the Kia. Call Kia and was told by finance that subsequent talks had been held and that they'd had to drop some of my additional coverages in order for the deal to remain. Was told I had to come back in and sign all new paperwork for the new Kia to reflect the changed coverages. Previous lienholder still calling me 3x/daily. - New paperwork is signed for revised Kia loan on 6/7 because I couldn't get into the dealership any earlier than that due to work hours/illness/family obligations. Was told everything is fine and that if contract wasn't approved by new lienholder by 6/11, I'd make first payment (due 6/23) to the dealership on behalf of the car while the paperwork was processed. Was not informed anything about previous vehicle not being paid off. Meanwhile, previous lienholder continues to call me 3x a day about payment. - On 6/11, I emailed finance/GM/president to let them know that I had received the approval letter from the new lienholder and that I needed them to get in touch with the previous lienholder to let them know about the status of my payoff. No response. - On 6/12, previous lienholder escalates my non-payment to repo status and informs me now that I am two payments behind on the vehicle (payment for 5.10.15 and 6.10.15 are owed + late fees) so they're going to repo the vehicle on 6/22 if vehicle hasn't been paid off by Kia. - Immediately called Kia after phone call from previous lienholder to talk to the titling person to find out about payoff and to let her know repo order. I am nastily informed she is calling no one about the issue because she is not allowed to. She says she will be calling to get the updated payoff amount this morning after hounding the finance guy the whole time, getting a check overnighted to them and it should be hitting my Ford account by Monday morning. She tells me that she had just gotten the paperwork yesterday evening for the new loan saying it had finally been secured with funding and that they don't make any payoffs until new financing had been obtained. I told her I understood that, but that I had left numerous messages for her and sent emails to finance and the GM over the past month to let me know what was going on and I never responded to by anyone. She said she would have finance/GM call Ford to let them know that check was being sent and to update the account. I told her that I wanted her to also leave a note with the message that I wanted a confirmation email sent to me after it was done. She sounded doubtful that it would happen. I have one trip left to this dealership and that is to pick up my new tags when they come in. More

Happy customer I have had several dealings with this dealership over the years and all have been great. Have dealt with the service, sales and finance departments I have had several dealings with this dealership over the years and all have been great. Have dealt with the service, sales and finance departments and I wish all dealerships were this concerned with their customer care. Would not hesitate to but here again or recommend to a family member or friend. My son also bought a new car there. More

Amazing experience I went to Kia of Waldorf with many expectations- trying to pay off a car and being so young, but needing my own loan. I had nothing but an amazing exp I went to Kia of Waldorf with many expectations- trying to pay off a car and being so young, but needing my own loan. I had nothing but an amazing experience with this dealership; Mike Renfro, Jay (management), and Jared (management). They met all of my expectations and I walked out with a brand new Kia Forte (I would highly recommend this car, also). Thank you all for all of your time, patience, and respect. More

Excellent Service Bought a new KIA Soul in May. JC was my salesman, he was polite, courteous, and a pleasure to deal with He explained all details completely with no hi Bought a new KIA Soul in May. JC was my salesman, he was polite, courteous, and a pleasure to deal with He explained all details completely with no high pressure. It was the first time in years and years that I have enjoyed buying a car. Highly recommend this dealership. All other employees that I came in contact with (Finance, etc) were also very pleasant More

Bye Snow (Optima) and hello Lightning (Cadenza) My experience at Kia Waldorf was excellent! Mike Renfro what a nice a personable individual. He was very knowledgeable about the car, showed great pa My experience at Kia Waldorf was excellent! Mike Renfro what a nice a personable individual. He was very knowledgeable about the car, showed great patience and hassle free. Jay had a no nonsense type of look but was really kind. Mike Austin - very easy going and made the finance portion less stressful. I traded in a beautiful car (My Snow) the next owner will be pleased (take care of Snow) but I received a nice luxurious car (Lightning) yes (Mike Austin) I found a new name for my new car lol. Overall, my experience at Kia Waldorf and having Mike Renfro as my dealer was a perfect 10! I would recommend Kia of Waldorf. Hey, look out my son may be there soon. Take care - Connie More

Awesome car buying experience! I had a wonderful experience buying my new car at Waldorf Kia. They had the exact car I wanted right on the lot. They also worked with me to get the b I had a wonderful experience buying my new car at Waldorf Kia. They had the exact car I wanted right on the lot. They also worked with me to get the best financing option and all of the sales staff were exceptionally friendly, especially Mike Renfro and Morgan Traudt. More

Excellent Service I was at your dealership on May 2nd. I was greeted by a very nice gentleman whose name was Jac Graves. He was very professional from the beginning to I was at your dealership on May 2nd. I was greeted by a very nice gentleman whose name was Jac Graves. He was very professional from the beginning to the end of the transaction. He didn't waste time with anything that had to be done. As a matter of fact things went so smoothly that it was like the car already had my name on it. Just want to say "THANK YOU" and keep up the good work.I would highly recommend this dealership to anyone. Every employee that i encountered was very helpful in every way but just can't remember all names. More

Great Deals! Mike was an amazing help. He helped us stick to our guns about price and made sure we were not settling. He was a very careful listener about what a Mike was an amazing help. He helped us stick to our guns about price and made sure we were not settling. He was a very careful listener about what a customer needs in a car, to give thoughtful feedback. He makes sure that you are NOT leaving anyway dissatisfied. He makes sure that you know you are the most important in the equation and that the dealership is there to accommodate your needs. More

Amazing Customer Serbice Amazing service from Bre Morey , she listen to what I wanted and amazingly to my surprise all needs were met. I'm happy to have my first financed vehi Amazing service from Bre Morey , she listen to what I wanted and amazingly to my surprise all needs were met. I'm happy to have my first financed vehicle through Kia, I wanted a monthly payment under $400 and Chris got me that along with a great Sales price:) The time spent at the dealer ship was very speedy seeing as though my mother was recently in town ready to shop lol. I will definitely recommend Bre And the nice and professional staff at Kia of Waldorf. They are not PUSHY!!! Thank you for all your help More