Kia Delray

Neil treated me as is I was the last buyer on the planet. He showed me all the advantages of dealing with him & Delray Kia & I could not do anything but agree with him. He showed me all the advantages of dealing with him & Delray Kia & I could not do anything but agree with him. More

I needed a car, mine was on its last leg, so I went to Delray Kia and pulled into the dealership and a man came over to me with a funny hat on, he said his name was Neil Kaplan, very helpful and understa Delray Kia and pulled into the dealership and a man came over to me with a funny hat on, he said his name was Neil Kaplan, very helpful and understanding. We went in so many cars, and yes we picked one. I drove out the same day with my new car. I rated this place very high because of the hat man Neil Kaplan. More

I wanted to trade in my mom's 01 Mercedes. Looked on line an in parking lots, and the Kia Soul really appealed to me, I went to look at the car in person, WOW!! There she was, "BIG RED" as I now refer t line an in parking lots, and the Kia Soul really appealed to me, I went to look at the car in person, WOW!! There she was, "BIG RED" as I now refer to her. Neil Kaplan suggested a test drive. Loved everything about the drive and interior. Made the deal that day. Neil was very kind, I told him I wanted my Mom to have a chance to say good by. So off we went, new and old car to my house. Mom was a little emotional. But we took her out for a spin. She loves the car as much as I do. Don't you just love a happy ending! Sincerely Denise Altfest "A SOUL WOMAN!" Couldn't ask for a better Car! More

The price the manager Mike quoted on the phone was the price I paid. I was valued as their only customer. Luis the sales person even followed up after the sale to complete pending items Mr Russel the fi price I paid. I was valued as their only customer. Luis the sales person even followed up after the sale to complete pending items Mr Russel the finance manager made his presentation and respected our decision - a true gentleman Miss Debbie Brex followed up and kept up to date. to confirm all i's get dotted and all ts get crossed. A pleasant experience, clean well organized location. No pressure to buy nor hidden tricks or tactics. The same manager I spoke with on the phone was the manager that closed the deal. Unlike the dealer in Miami Lakes were I was approached by 5 different managers, each changing the appeal of the transaction and increasing the price. The Dealer in Hollywood never bothered to contact me back, and the Dealer in Plantation on 441 were simply too greedy Best of all only dealer in a 100 mile radius that had the car I wanted since they have almost all variations of vehicles in any color!!!! Will gladly take the 60 plus drive again More

Neil Kaplan is a consumate professional. He not only answered all my questions, he never made me feel rushed or pressured which is why I went back to him. I felt that he was honest, and I could trust h answered all my questions, he never made me feel rushed or pressured which is why I went back to him. I felt that he was honest, and I could trust him and was the anti typcial "car salesman". I am thrilled with the purchase of my Kia and Neil made this a much more pleasant experience. Thank you!! More

Great service and price upgraded to optima from forte for only an extra 20$ per month. Willing to work with the customer to get best deal. only an extra 20$ per month. Willing to work with the customer to get best deal. More

On July 4th 2013 my husband and I went to look at another Sorrento that we had seen on the lot but our financing wasn't 100 %. Both Anthony and Jesus managed to get us into a brand new 2013 optima and I fell Sorrento that we had seen on the lot but our financing wasn't 100 %. Both Anthony and Jesus managed to get us into a brand new 2013 optima and I fell in love. The service there is bar none. Also, Steve the service guy is very knowledgeable of his department and I feel comfortable going in every time to get my car serviced because I know it will get taken care of. I've been to other dealerships and no one has cared enough to make us feel comfortable about purchasing a vehicle. Would recommend to my friends for sure. More

By far one of the worst dealerships I have ever dealt with. Car was advertised at $9000. After contacting the dealer and discussing an out the door price they quoted of $10,000, they reneged on the deal with. Car was advertised at $9000. After contacting the dealer and discussing an out the door price they quoted of $10,000, they reneged on the deal and turned around with dealer fees of over $1500 (NOT including tax and motor vehicle fees) The only thing you can trust about this dealership is that the advertised price is only there as a way to lure you in. More

So frustrated by my experience with Kia of Delray Beach, Fl. I bought a brand new Kia Sportage a month ago and I still don't have my car! We completed the entire sale process and I was so happy to get my ne Fl. I bought a brand new Kia Sportage a month ago and I still don't have my car! We completed the entire sale process and I was so happy to get my new car and it came in with a broken BlueTooth microphone and a large paint chip in the driver's door. No problem - things happen. I brought it back for service to have these things fixed. Had to come back three times before they would see me, despite talking to my salesman in advance that I was coming - and I live a 1/2 hour away and work more than full time. The service department was rude from moment one. It took forever to get someone to look at the car - they spent two minutes and said there was nothing they could do for the bluetooth. It took talking to three people, an hour and the salesman again to get them to agree to fix the bluetooth. But I would have to come back another day for the fix and to fix the paint. They said they would have to keep the car all day and did not want to provide a loaner. They told me to come by first thing in the morning to drop the car off and someone would take me to work. Called on my way and apparently they did not have time that day and had to turn around and go back. I said that I would need a loaner and they told me I would have to wait. Week later, still no loaner. Finally get a call back from my salesman who is asking me to complete the customer satisfaction survey - I explained to him why it was not done. Felt so offended that he was begging me for a survey and I did not even have my new car working yet! He finally got me a loaner and it has been several days. After following up with the service department several times and speaking to frankly rude reps, I was told the car was ready and came down on my lunch break. Got there and the paint ding was still there. Fought with the service department that there was nothing that could be done. Had to talk to the general manager and leave my car again to get it fixed. It has been a month and I still don't have my new car! This is ridiculous. It is the first time I have ever bought a brand new car and Kia has totally ruined that special experience for me. I have owned several Kia's but with this level of rude customer service as though I was bothering them to just get my car fixed, I have had enough. They have been rude, careless and flippant - as though once they sold me the car, they could not bother with me after. If this is how Kia treats their customers, I don't want to be one anymore. Will definitely not be taking it back to Kia to service. Last Kia car ever. More

jeff was very knowledable in his approach and new the questions to ask. He did not try to pressure me at all. he sme how to make the proper choice in buying the right car for me. i would definitely go to questions to ask. He did not try to pressure me at all. he sme how to make the proper choice in buying the right car for me. i would definitely go to him again. More