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Kia Country of Charleston

Charleston, SC

4.7
2,768 Reviews

2361 Savannah Highway

Charleston, SC

29414

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2,768 Reviews of Kia Country of Charleston

September 12, 2020

Will work with you to get the price you want. Justin treated us great and made the process as smooth as possible. I never felt like I was being taken advantage of. More

by Ddavis611
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Kephart, Justin Bimonte
Sep 14, 2020 -

Kia Country of Charleston responded

Thank you very much. Happy customers are everything. Congratulations and enjoy your new #Sorento.

September 10, 2020

Super fast and friendly. Would highly recommend. Justin was professional and highly knowledgeable. Loving my first ever Kia. Excited to shop again when we are ready More

by Mannixclan4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Bimonte
Sep 10, 2020 -

Kia Country of Charleston responded

Congratulations on your new K5. We're delighted to know that Justin provided excellent service. Thanks for spilling the beans. #WeMakeItEasy

September 10, 2020

I was quoted a price on a new Sorento online. After several back and forth emails confirming that the vehicle was what I was looking for we drove to the dealership (over 50 miles) to view and test driv More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Bittner, Zola Gearding
Sep 14, 2020 -

Kia Country of Charleston responded

We are disappointed that you had a negative experience. We strive to make the process of purchasing a vehicle as easy as possible, Key to that is working in advance with our Internet sales team to answer questions about vehicles, inventory and pricing. We sent you a link to a 4-cylinder base model with a quote. You responded that you were interested in a V6 Sorento and we sent you a new link and quote which is about $3200 more. We can only assume that you did not see this quote. We genuinely felt bad that there was a miscommunication and offered you more for your trade than it was worth and offered an additional discount on the vehicle. Unfortunately we cannot sell the V^ for a base model price. We do not use bait and switch tactics. We make every effort to provide accurate and transparent information. All of our inventory is listed on our website and 3rd party sites with MSRP, Manufacturer Rebates and Dealer Discounts. We are confident that we offered an outstanding deal on the V6 Sorento. If you are unable to find a better deal anywhere else we would still like to earn your business.

Sep 14, 2020 -

Tom responded

Not true. I stated from the beginning that I wanted a V6. I was sent a link and a quote saying that the link was for the vehicle but the link was to the full inventory and I could not find the stock number as sent. I then I sent back an email stating such. I then received another email w/ another link and no other quote. I asked again if this was a V6. The return email stated that "this is the vehicle that you were looking at". Believing as advised on the vehicle and price I then said that we would come in and look at it. When we got to your dealership, that is the first time that we were advised that price would be different. It may have been a different vehicle but it was clearly stated that it was the vehicle that I was looking at. There may have been miscommunication but it would be amongst your staff and I would expect you to honor what was quoted even if you did have to take a loss. I owned a business for over 20 years and know the value of honoring your word even if it is mistaken. I learned my lesson and if I can save someone else from this type of behavior, I will.

September 09, 2020

Fast and easy- made the 2 hour drive totally worth it! Justin was very professional and a subject matter expert! He made my daughter’s first car buying experience an excellent one! More

by Shannonray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Bimonte
Sep 09, 2020 -

Kia Country of Charleston responded

Thanks for taking the drive. Buying your first car is a big deal and Justin was happy to be a part of it. Congratulations to your daughter from all of us at Kia Country and thank you for the five-star review.

September 09, 2020

We were pleasantly greeted upon entering the dealership. We really appreciated the greeting of "How can we help you ?" Even though it was late in the model year, they had inventory that made our choice ver More

by Charles W.
Recommend Dealer
Yes
Employees Worked With
Michael Brand, Bill Dockendorf
Sep 10, 2020 -

Kia Country of Charleston responded

Thank you, we appreciate the 5-star feedback. Thanks for letting all know that #WeMakeItEasy to buy a car. Congratulations on your new #Sorento. Many happy #KiaDrives

September 09, 2020

Bill was wonderful to work with. He made the whole buying process a breeze. He is a true professional and very helpful and pleasant person to work with. More

by smccallwalker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Bittner, Bill Dockendorf
Sep 14, 2020 -

Kia Country of Charleston responded

Thanks for spreading the word. #WeMakeItEasy to buy a car. Bill appreciates the kind words. Congratulations!

September 08, 2020

Quick, easy, excellent service. The 90 day inspection scheduled before leaving. Everything was explained about the features of the SUV. Questions were answered to my satisfaction. More

by deerakes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah Tucker, Eric "EG" Dambaugh
Sep 10, 2020 -

Kia Country of Charleston responded

#WeMakeItEasy to buy a car. Thanks for the 5-star shout out. Congratulations on your new #Sorento. See you in 90 days.

Sep 12, 2020 -

deerakes responded

#NewCustmer for years to come.

September 07, 2020

This is a great place from which to purchase a vehicle. Elijah Tucker was helpful, patient, and eager to answer any and all of my questions. He carefully explained the various features of my new Soul. Elij More

by Sunshine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah Tucker
Sep 10, 2020 -

Kia Country of Charleston responded

Elijah really does look out for his customers and it so nice when someone take the time to recognize his efforts. Thank you and congratulations. You Got #SOUL.

August 31, 2020

Bill was great! Very helpful and quick! I was able to get a great price on my new 2021 Kia Soul and Bill answered all my questions and was very kind. More

by jadeortega0509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Dockendorf
Sep 02, 2020 -

Kia Country of Charleston responded

We appreciate hearing that (especially Bill). Thank you very much. Congratulations on finding your #SOULmate.

August 26, 2020

We were very pleased with our experience at Kia Country. Justin worked hard to find us a car that would fit our needs at a price we could all agree on. The sales manager was very personable too. Great place More

by Patgordon4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Bimonte
Aug 27, 2020 -

Kia Country of Charleston responded

That's exactly the way it should be. Thanks for recognizing Justin and the 5-star review. Congratulations.

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